Hotel terbaik di Santa Susanna

Honest review travelling as a family of 7 adults 1 teen and an 18 month old . Great hotel location quite end of the ***** but lovely evening walks along very accessible. Hotel rooms were clean and very spacious we had rooms 115 116 and 117 the extra balcony space was fantastic with a toddler all inclusive was fine does get repetitive as most all inclusives but always found something to eat only found 2 rude members of bar staff everyone eles was super friendly and pleasant. Just a few negative points firstly the tile work round the pool area is broken and loose could do with renewal and mabe made non slip secondly there is no safe areas for a toddler to play maybe a small fenced off area with some soft play toys would be useful and lastly and the biggest one for me while being all inclusive I have never stayed somewhere where you can not get snacks from the pool bar at selected times and have to come away from the pool and go to the restaurant the whole point of a snack bar in my opinion is to be able to stay at the pool and grab a bite to eat also no icecream or lolly ices where available at anytime from the bar on all inclusive even if you offered the choice of 1 or 2 ice-creams on the all inclusive. But these are just my opinion and besides this we had a fantastic holiday and would recommend and return to this hotel thanks for a great holiday your team works very hard

The best thing about going away from home is not having to worry about where you are staying and I was not dissapointed at all. The hotel is just as it is in the photos. Clean, plush and welcoming. We arrived late at night (20/10/23) after waiting 2 hours for our transfer then the travel from Barcelona to the hotel we were tired but welcomed by the wonderful night staff member I think his name was Thorko. He offered us something to eat and explained the hotel facilities. The pool is cold but once you get in its ok and it was fun seeing the look on peoples faces as they got in lol it was a conversation starter. The hotel is located on the beach and near the train station I actually think its the best part of the ***** 5 minutes from Aloha that does the best cocktails and night vibes. All the staff were friendly and the breakfast well I'm missing the breakfast 😀 cava with your freshly made omlette or pancakes, the fruit shots were delicious and how do they make mushrooms taste so good. Best bit was there were no kids!! I would definitely stay here again.

Impresionante! El mejor Hotel de la zona sin ninguna duda. Infinidad de posibilidades para comer. Diferentes estilos de comida tanto dentro del Hotel como justo delante y de mucha calidad. El Hotel tiene cinco piscinas, con servicios de bebida, cama balinesa, animación, etc. Por la noche poder tomar un cocktail con la música en directo es una gozada (y si no te apetece, desde la habitación no se escucha prácticamente nada). Volveremos sin ninguna duda.

Rooms basic...coffee machine only for espresso coffee...take a travel kettle if you like a decent drink. No drawers only shelves. No bath mat. No tissues. Don't go expecting a view...balconies are close to hotels nextdoor so hardly any sun. Infact no where to sit in the sun other than round the pool and that area is tiny. Lounge shut all day no where to have a coffee unless you go to pool bar with limited seating in the shade. Meals...plenty of choice...on the whole very enjoyable...however found some dishes especially fish undercooked. Infact it could of been the cause of d&v that I contacted. On the whole the hotel is fine. The staff lovely..especially Sylvia in the restaurant. The entertainment was good too. The bar never seemed to stock much. The beach bar was lovely on the hot days

El apartamento es amplio con una buena terraza,el gran problema es ke da directamente a la zona de cocina del hotel splash y de madrugada ya empiezan los camiones a descargar la comida,etc y de noche lo mismo con la basura etc que arrastran las jaulas los trabajadores,con gritos,golpes etc ademas con las luces abiertas toda la noche iluminando todo el apartamento por lo que el descanso es nulo En recepcion casi nunca hay nadie y cuando esta es una chica extranjera que no se entera de nada Y en la recepcion del hotel siempre hay cola Precio muy caro diario por llevar un perro,el mas caro que he pagado nunca Hemos estado 6 noches y tuve que pagar un extra para que me cambiaran laa toallas a la mitad de la estancia Podria haber sido una estancia mejor

On arrival, we were dropped off by our clueless tui rep, who was more interested in speaking on her mobile phone than helping others! Waited 30mins for room, when receiving our key they was an argument going on with a previous guest, if I'm honest this could of been sorted quicker then it was as they was children present including my own! Our room was basic, with no balcony, bath, or even a fridge, we were told a fridge is extra & if I'm honest, we didn't have a balcony, so a fridge would of been perfect as we didnt have this! Tv had no English channels apart from disney. Rooms were cleaned well, but most of the time, I did it myself as I have a little OCD when it comes to cleaning, I came to this hotel with my 7 year old son, who has an allergy to fish! This was explained to the staff as well as kitchen staff as I used my phone to google translate, I wouldn't of minded eating there if food wasn't cooked together, fish & meat was both cooked on the same grill as well as been placed on the same tray! This happened a few times so my son couldn't eat there at all, we had to pay extra & eat out as even though I mentioned this to staff nothing was done! On the last day, I spoke to the manager and told them about my sons fish allergy as I was told staff were going to pass the message on which was never done! The manager apologised & told me I would be given a refund through Tui & he would help all he could! Which was lies as Tui refused to give me a refund & said the manager should have given me this when we left! (The manager wasn't going to give me a refund it was lies) I spent an extra £250 eating out every night when this hotel could have sorted my sons dietary needs as most places do theses days! We had 2 days of rain and to be honest they was no entertainment or even music playing in the bar which made our holiday glumy, we were offered a few board games, the entertainment at night time was mainly for adults, I wouldn't recommend taking your children here as it's more of an adult environment! The hotel is basic, no fridge unless you pay extra, the hotel was clean, some staff go above & beyond for people, they was a young lad with glass and a lady called Sally I think who where absolutely amazing, they knew about my sons allergies & apologised, I do wish more help was given though like a refund the manager promised me! The pool area is small, we never went in to the pool as the beach was more fun, the hotel is very basic and I would recommend going somewhere different as the money we paid for this hotel wasn't worth it, some of the guests are so rude, pushing in, mucky looks & completely blanking people, I felt uncomfortable in this hotel as people seemed to judge me due to having tattooes, (my body, my rules) I wouldn't go here again as it was boring, and nothing much for children, we did meet a few couples who were lovely & even they told me they would never go again as it's changed, it felt like management just wanted my money & didn'

Lovely hotel in a guite location, right beside train station so great base to explore and 1 hour from Barcelona, beautiful beach but not great for swimming or children as it has a very step shelf. More activities further long beach in Santa Suzanna which is 20 minute walk and more lively. Hotel itself was very clean lovely rooms (ours had sea view which is spectacular) small but practical. All inclusive was great, food was exceptional with great variety again though not for smaller children. I only have one complaint/issue, as we were all inclusive we paid 2 euro for a drinks card, refundable at checkout, this is guite common, however we were served drinks in plastic glasses which again is fine while by the pool but not on an evening while sitting in main bar, but staff would not provide proper glasses for us, also cocktails on the all inclusive menu are a measure of alcohol with a pre made mixer from a machine but a paying customer gets a somewhat proper cocktail, when we addressed this staff told us paying customers only get a proper cocktail and are permitted to use glass and we had not paid!! also we might drink more, now the age of our group range from 40's to 70's so by no means big drinkers. The moral of this story is and which staff didn't seem to care about was that we had indeed paid for our food and drink, we paid in advance by adding that option to our booking pre travel and this can be expensive so all customers regardless should get the same drinks in proper glasses on an evening. Most staff are lovely and friendly but like anywhere there were a few with no personalities. Would return to the area though, maybe even to the hotel!!

We spent the first 10 nights of our stay in Santa Susanna with family & friends, we decided to extend our stay to celebrate our wedding anniversary. As we were well into the end of the season, some hotels were closing. Luckily for us, this place was reccomended to us by another local business. We arrived unannounced and contacted the owner by telephone via the notice on the front door. The owner was lovely, let us in to take a look around. This place is absolutely a gem of the old town in Malgrat De Mar. It's an authentic Spanish style hotel, complete with a beautiful courtyard, and gorgeous roof terrace. The rooms are spotlessly cleaned, beds super comfortable & made us feel so welcome. We were lucky to be offered a room to the rear of the hotel which offered views to a small church. Although the rooms at the front and roof terrace had a gorgeous view of the sea. I can't fault this place, it's everything we love about a traditional Spanish hotel. If you have only ever stayed in the ”tourist” part of Malgrat in bigger hotels but would prefer to experience the old town this place is for you! Ideal location, 2 minute walk from the bustle of the old town. If you want amazing views of Malgrat, take the lift up to the gorgeous park above the town! Definitely our spot for future trips!

Hotel de dos estrellas con ascensor cerca de la estación del tren, precio calidad correcto. La habitación que nos dieron tenía buen tamaño, aire acondicionado, colchon y almohada un poco duros, a mí me gusta asi, armario ropero grande, baño con bañera, TV pantalla plana y terracita con mesa y dos sillas con vistas a la calle. Servicio de menú desayuno, bocadillos, bikinis, hamburguesas, pizzas, platos combinados, comida hindú, también tenían bebidas de todo tipo y cocktails, tenían hasta Shishas con diferentes tipos de sabores, todo a precios económicos para ser un hotel.