Hotel terbaik di Bordes

We arrived here following a long drive from the UK, after arriving at the hotel we were greeted by a sign advising the reception was closed and to head for the reception at the Campanille hotel, we were met by a very friendly lady who checked us in and gave us details about breakfast. We then walked back to the hotel and on entering the rooms we were nearly knocked out by the smell of tobacco smoke like someone had smoked themselves to within an inch of their lives, we then went to the room my daughters were in and this was even worse, so we headed back to reception to state the rooms were uninhabitable and the lady was apologetic and changed our rooms and we then returned to check these out, only to once again find the rooms smelling like a smokers death room so I returned to reception to be told sorry the management is not here so nothing we could do, so for my health after being in hospital after suffering badly with COVID and my family we had no option but to check out and booked into another hotel which had smoke free rooms. This hotel said we cannot stop people smoking in the rooms and could only apologise and if you do complain cannot offer a refund as no manager at the hotel also I asked the reception about fire safety if this is happening and got a shrug of the shoulders very concerning attitude to guest safety. Will be fighting this all the way and will never stay at a premiere classe ever again if this is how guests are treated.

Arrived here n pouring rain and found reception closed as re building. Went to their sister newer hotel next door and found I had to book in there. No restaurant open so had to go to Burger King across the road for dinner but managed to book breakfast in the newest hotel. Room had no electricity so got soaked goi no to inform the person who booked us in she came over and confirmed that power was not working ( didn’t believe me). I Found the fuse box and breaker reset so we had power, however out heating was non existent so room cold and had to leave the water running for 8 minutes to get it warm enough to have a shower. It appears that we are the only ones in our block so cannot understand why we could not have a ground floor room, it didn’t help My angina climbing stairs in freezing rain. Overall a bad stay which is unusual as we have stayed here before this year in January and even with covid regs had a lovely stay. Heating been on three hours and still room is freezing.

+ : Hôtel très joli, chambre très grande avec petite table en extérieur dans un cadre calme et reposant. Lit grand et confortable, très propre. Spa tout neuf excellent. Accessoires de beauté/hygiene fournis. - : A l'accueil, language familier de la réceptionniste ”attendez, j'appelle Lolo !”. De même, promesse de la réceptionniste de retirer le lit en trop dans notre chambre non tenue. Oubli des robes de chambre pour le spa, pas d'excuses de la part de la réception. Ne prévient pas que le hammam est en panne. Aucune indication à notre arrivée pour se déplacer dans ce grand hôtel ou même vider la voiture, toujours obligé de passer à la réception pour avoir des informations basiques.

Excellent hôtel ou nous avons passé 5 nuits. Seul problème un chien occupait la chambre voisine avec ses maîtres et n'a pas cessé d'aboyer toute la nuit ! Le propriétaire de l'hôtel n'a pas jugé nécessaire de faire un geste commercial pour cette nuit sans sommeil. Dommage ! Je suis accor Hall Silver et passe plusieurs nuits par ans dans les hôtel du groupe Accor dans le monde entier !

We weren’t sure what to expect for our first ever stay in Pau. After a long day of driving we were delighted to have made a reservation at Hotel Parc Beaumont. Fantastic accommodation, wonderful restaurant for breakfast, afternoon beverages, or casual or more formal dining. Beautiful views of the park and Pyrenees mountains. Well decorated interior. Professional and friendly staff. Attention to details in every aspect of what every hotel should offer for its guests. Within walking distance of nice shops and cafes.

⚠️ ATTENTION ⚠️ • Accueil et remise des chambres sur le trottoir. •🩸 Tâches de sang trouvée sur l'alèse. • Tâches de brûlures sur les oreillers. • 🤢 Chewing-gum collé sur le drap. • Multiples cheveux, poussières abondantes au sol, dans les meubles, sur les luminaires. • Obligés de refaire notre lit à 00h. • Le propriétaire ne voulant pas nous faire de geste commercial, a mit en doute nos plaintes et a annulé de la deuxième nuit que nous devions passer dans un appartement situé au numéro 13 de la même rue. ⛔ Établissement à éviter. ⛔ ⚠️ Ne nous faites pas à voir ! ⚠️ ********************************************************************* ⚠️ WARNING ⚠️ • Reception and delivery of rooms on the sidewalk. •🩸 Blood stains found on the mattress pad. • Burn stains on the pillows. • 🤢 Chewing gum stuck on the sheet. • Multiple hairs, abundant dust on the floor, in the furniture, on the light fixtures. • Forced to redo our bed at midnight. • The owner, not wanting to make a commercial gesture, questioned our complaints and canceled the second night that we were to spend in an apartment located at number 13 on the same street. ⛔ Establishment to avoid. ⛔ ⚠️ Don't make us see! ⚠️ ********************************************************************* ⚠️ ADVERTENCIA ⚠️ • Recepción y entrega de habitaciones en la acera. •🩸 Manchas de sangre encontradas en la almohadilla del colchón. • Manchas de quemadura en las almohadas. • 🤢 Chicle pegado en la sábana. • Múltiples pelos, abundante polvo en el suelo, en los muebles, en las lámparas. • Obligado a rehacer nuestra cama a medianoche. • El propietario, sin querer hacer un gesto comercial, cuestionó nuestras quejas y canceló la segunda noche que íbamos a pasar en un apartamento situado en el número 13 de la misma calle. ⛔ Establecimiento a evitar. ⛔ ⚠️ ¡No nos hagas ver! ⚠️