Temukan Penginapan Anda di Lourdes

There was a literal brown sht trace in one of the beds the attendance was the worst one I’ve ever gotten, I’m ashamed to have chosen this as my hotel and receiving such a miserable experience from it. I went with my family (with elders and children) for one night, at the reception there was a lady (She had long braided hair and dark skin -just in case the hotel sees this so they know what type of staff they are working with), we were leaving to Paris at 7am on train the morning after so we asked her if it was possible for her to reserve a cab for the morning so that we could go to the train station, to which she said she would do, then we asked her about the breakfast and she said it was going to be set up at 6 am (since the train station was very far away and we needed time to shower, eat and then leave in the cab). The morning we were leaving we arrived at the reception at 5:45 am, there was no breakfast served and no one there, there was a sign that said “If absent at night call *cell number*”, however, we called it multiple times and no one replied. We waited for the cab, around 45 minutes had gone by and the cab never arrived to pick us up. We had 7 suitcases and as I said, two elders and two children. Since apparently there weren’t going to be any more trains that day we looked up how far the train station was (over 25 minutes) and were technically given no other choice but to walk (the elder of over 70 had to carry two suitcases since the little child couldn’t bare with one and barely had any force to move it, the other elder has back and knee problems and still had to go through numerous steep roads and streets carrying a suitcase, in one part I had to stop and sit in the plain street because I felt toile throwing up, but since I hadn’t eaten anything because of the unbelievable bad attention that woman gave us then there was nothing to throw up). I’m just telling you how rough it all was for us just because the lady at the reception couldn’t care less about calling us a cab or arranging the breakfast she said she would arrange (to which we had already paid for before hand. We paid 6 breakfasts just for nothing, unbelievable!). We’ll try to contact the hotel and demand a refund for this horrible experience, they should look more into their staff before hiring them, it’s incredible how one single person can cause all this just because they don’t want to do their job right. Wouldn’t recommend it to anyone, most unpleasant experience ever.

Es un gran hotel, muy amables, atención en varios idiomas incluyendo español, habitaciones amplías, limpias, desayuno variado y de buena calidad. Muy recomendado.

Pontos fortes: elevador, simpatia de algum staff. Pontos fracos: Quartos pequenos, velhos, com chão ainda em alcatifa, péssimo para quem tem alergias, colchão horrível, (na segunda noite dormi no chão e só aí consegui adormecer, depois de 3 horas a rebolar na cama tentando encontrar uma posição. Insonorização dos quartos horrível. Ouvi os hóspedes de cima a discutir e até a sua TV e no segundo dia uma pessoa a ressonar bem alto. Quarto só com uma ficha para carregar telemóvel ... Casa de banho medíocre, com um polivan com cortina 1,20x1,20m (+/-), não permitindo um banho condigno. O secador de cabelo é somente um tubo (uma coisa invulgar) Última refeição da estadia foi lamentável: Um folhado com queijo, 3 salsichas grelhadas e meio prato de batata pré-frita, um rim com creme de mousse ?! (Informei a receção no check-out e a resposta foi só lamentável.) WiFi limitado, não chegando a todos os quartos. Não aconselho. Alguns hotéis de 3 estrelas em Lourdes deverão repensar o que significa ter 3 estrelas ...

Very welcoming, cozy, and beautiful with a view of a river from my room. Staff were exceptional, very friendly and helpful, I asked for a sellotape around midnight to use for my packing, staff went beyond just to accommodate me. Also good to mention, I was surprised when two lovely staff told me upon checking in that my booking comes with a breakfast, I thought they just made a mistake and so I clarified that I didn’t include breakfast as I will be spending most of my time outside and I had an early flight to Paris, but they insisted and went over the top by saying ‘they can make a sandwich or pack a light breakfast with fruits for me’, amazing and superb service, indeed. Great location, near the Cathedral, shops, and restaurants. Everything was perfect, I would definitely come back and recommend.

The reception staff were very accommodating, although there was a problem with the lift. The girl offered us a choice of other room. She and her colleague were very helpful and helped us with our luggage as I was struggling with it. The guy at the reception went over and beyond to help us get around and advised us on places we could buy things. We ran out of bus fare and needed to get our currency changed. But he was very kind and offered us the change for our bus fares which we then returned after we got back to the hotel from our journey. Great staff . Very helpful. And this makes a lot of difference. Great location. I would definitely go back. Thanks to the lovely staff who made a difference!

Just returned from our annual pilgrimage to Lourdes with a large school group. This was our first time at this hotel and cannot recommend it enough. The staff in particular Serge greeted us on arrival and was attentive throughout our week stay. Joel, sharif and all the staff were wonderful and nothing was too much trouble. The large reception area was fabulous for us all to gather as a group. The meals were served quickly and the food of a very good standard, even for fussy eaters and those with dietary requirements. Rooms clean and nice. Well done all. Hope to see you next year.