Ulasan Hôtel Saint Sauveur

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your situation.Regarding your reservation, we would like to clarify that we offered you a credit voucher valid for one year, allowing you to postpone your stay and use it at a more suitable time. This solution was provided precisely in a spirit of understanding and flexibility given a situation entirely beyond your control.We do understand your disappointment linked to the cancellation of your trip and sincerely hope you will be able to take advantage of this credit on a future visit to Lourdes under more favourable conditions.Yours sincerely, Jonathan C., Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for taking the time to share your experience during your pilgrimage stay. We are pleased to read that our location, just a short walk from the Sanctuary, as well as the comfort of your room, contributed positively to your visit.We also take good note of your comments regarding the breakfast. Your feedback is very valuable and helps us continuously improve our services. We are glad, however, that you found the dinner satisfactory.The fact that you are considering returning after a previous stay is especially rewarding for us, and we would be delighted to welcome you again and offer an even better experience.Yours sincerely, Jonathan C., Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for sharing your experience. We are delighted to know that you had such a pleasant stay with us and that you enjoyed both the comfort of the hotel and the quality of our breakfast.Your recommendation truly means a lot to our entire team and is a wonderful encouragement for us to continue delivering the best possible service. We would be very pleased to welcome you again on your next visit to Lourdes.Yours sincerely, Jonathan C., Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for your excellent review.We are delighted that you appreciated our privileged location just a few minutes’ walk from the Grotto and the Basilica, as well as the comfort and cleanliness of your room. Your kind words about the helpfulness of our team are also very much appreciated.Thank you sincerely for recommending our hotel, and we look forward to welcoming you again on your next visit to Lourdes.Yours sincerely Jonathan C.Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for your excellent rating and kind feedback. We are delighted to know that you enjoyed your stay and appreciated the friendly atmosphere of our hotel.Your satisfaction across all aspects of your visit is a great reward for our entire team, and it encourages us to keep delivering the best possible experience to our guests.We would be very pleased to welcome you again on your next trip to Lourdes.Yours sincerely, Jonathan C., Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your review.However, we note that your rating and comment relate to the handling of your booking through Trip.com, rather than your actual experience at our property.In this context, it is difficult for us to understand and properly address this evaluation, as it does not reflect the quality of our services on site.We remain at your disposal should you wish to discuss your stay with us directly.Yours sincerely. Jonathan C., Director

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you very much for taking the time to share your experience with us after your stay. We are pleased to read that you were satisfied with the hotel's location and amenities. However, we take your comment regarding the bathroom glass very seriously. This does not meet our usual quality standards, and we offer our sincere apologies for this. Your feedback has been immediately passed on to our housekeeping team to further strengthen our checks. Your comments are very valuable to us and help us to improve our service daily. We hope to welcome you again in the future to offer you an even better experience. Kind regards, Jonathan C., Manager

Jawapan daripada Pihak Penginapan: Dear Guest, We sincerely thank you for sharing your experience and for the excellent rating of your stay. We are delighted to hear that the hospitality of our reception team, especially that of Mr. Diogo, contributed positively to your stay; we will be sure to pass on your kind compliments for his professionalism and helpfulness. We are also happy that you appreciated the cleanliness of your room and the quality of the breakfast, elements to which we pay particular attention every day. We have taken note of your comment regarding the elevator. We understand that, at peak times, the wait can sometimes be longer, and your feedback is invaluable in helping us further improve the experience of our guests. We hope to have the pleasure of welcoming you back to Lourdes on a future stay. Sincerely, Jonathan C., Director