Hotel terbaik di Morlaas

J ai réservé cet hôtel du Jeudis 5 décembre à ce matin 9 décembre ,or hier soir en rentrant le lit semblait être fait ..mais quand j'ai ouvert le.lit..surprise c'était fait n' importe comment.Le drap de dessous était mal mis et tout chiffonné..j en ai fait part ce matin à l 'accueil...qui n en avait rien à faire..donc je le signal car c 'est pas Professionnel du tout.!

We arrived here following a long drive from the UK, after arriving at the hotel we were greeted by a sign advising the reception was closed and to head for the reception at the Campanille hotel, we were met by a very friendly lady who checked us in and gave us details about breakfast. We then walked back to the hotel and on entering the rooms we were nearly knocked out by the smell of tobacco smoke like someone had smoked themselves to within an inch of their lives, we then went to the room my daughters were in and this was even worse, so we headed back to reception to state the rooms were uninhabitable and the lady was apologetic and changed our rooms and we then returned to check these out, only to once again find the rooms smelling like a smokers death room so I returned to reception to be told sorry the management is not here so nothing we could do, so for my health after being in hospital after suffering badly with COVID and my family we had no option but to check out and booked into another hotel which had smoke free rooms. This hotel said we cannot stop people smoking in the rooms and could only apologise and if you do complain cannot offer a refund as no manager at the hotel also I asked the reception about fire safety if this is happening and got a shrug of the shoulders very concerning attitude to guest safety. Will be fighting this all the way and will never stay at a premiere classe ever again if this is how guests are treated.

Ongeloofelijk ongeïnteresseerde check in door ”dame” aan de balie die nauwelijks opkeek bij het inchecken en eerder wat murmelde dan sprak. Het was 32° en ze weigerde om het proviand van onze quasi ontdooide koelbox te bewaren in hun frigo wat in andere Campaniles en alle andere hotels door de jaren heen steeds probleemloos gebeurde. Klantvriendelijkheid below zero dus. Kamers wel heel mooi en modern gerenoveerd. Meteen ook het enige pluspunt van ons verblijf. Geen avondrestaurant (dat wisten we op voorhand) en een schraal ontbijt. Service bij ontbijt wederom nors en absoluut niet vriendelijk. Het personeel mag dringend een voorbeeld nemen aan hun collega's van Campanile Saumur die bewijzen dat het echt wel heel anders kan. Campanile Pau ziet ons in ieder geval nooit meer terug ondanks hun superieure kamers.

There is ample car parking space right in front of the hotel which is not far from the motorway. We were made welcome and the all the staff we met were accommodating and helpful. Although our room was smaller than expected it was clean and attractive and to compensate for size had a large TV screen. There was no writing table, but the bed was comfortable, and the bathroom was clean and bright. It is a peaceful location. There is an attractive swimming pool, but we did not use it. Dinner in the restaurant was extremely good, the food excellent and we enjoyed our stay. Dogs were allowed in the restaurant which might not please everyone. The hotel is well placed to visit Pau which is only ten minutes away by car.

Nous avons passé 5 nuits dans cet hôtel calme et paisible. Au vu du prix (38€ par nuit pour deux) nous ne nous attendions pas avoir autant de qualité. Les réceptionnistes sont parfaites et trouvent une solution à chaque situation, les chambres sont propres et spacieuses, la kitchenette est très bien équipée, la proximité du centre ville de Pau (à 15min en voiture)... Il faut savoir que le ménage n'est effectué que si le séjour est d'une semaine minimum. Il y a de quoi nettoyer et des serviettes propres sont donnés sans problème. Tout était parfait ! Nous recommandons cet hôtel pour un petit ou un long séjour.

Fantastic hotel. Rooms were really spacious and very comfortable. Complimentary coffee in room and mineral water. Shower was excellent. Bed huge and comfy Staff were very friendly and efficient. Breakfast was good. As an overnight stop i Cant fault it. !