Hotel terbaik di Stone

Good location, clean ,very efficient friendly staff . Had a few problems with a travelodge at a different location, the manageress Leanne was a god send went way above and beyond can't thank her enough . I wasn't going to use travelodge ever again but Leanne has changed my mind. Being disabled and arranging & travelling can be hard enough but when things go wrong it can be a disaster due to different needs , this will now be my first hotel of choice when visiting family. Leanne thank you

The hosts have built a very good bed & breakfast establishment. Professional and attentive, very easy to talk too. The rooms are very clean and comfy. Tea & coffee & toiletries supplied. Breakfast is pre ordered and hot breakfasts are freshly cooked and very enjoyable. Good location too. We will definitely be returning when next in Kidderminster.

Nice warm welcome, Plenty of parking. Room was a good size with massive bed and a good size flat screen TV. Everything was nice and clean. Bathroom could have been a bit more spacious and the shower had very low water pressure and only just hot enough. Evening meal in the restaurant was excellent. Breakfast in the morning was good all laid on to help ourselves with plenty to choose from. Would have no problem staying here again.

Booked Baldwin House for a stay over as we booked a family trip to West Midlands Safari Park with myself my wife, 4 year old and 6 month year old baby Having visited the park during the day and had dinner we headed to the hotel at approximately 10pm not knowing last check in was at 8pm as this wasn't made obvious - an easy oversight. I called the hotel when we got there as it looked closed and the phone was answered by the owner Dave with a very rude Yes!?. I ignored this, and asked why the hotel was closed and he began to rudely explain how the hotel in closes at 8pm and I am lucky he is even answering the phone! So I apologised profusely to which he said, Yes you should be! he then said you are lucky you have a baby with you and proceeded to disconnect the call! He then came down and opened the door and shouted at me saying ”Where's the rest of them!” at the point I felt I had been disrespected enough and was ready to turn back or find another hotel, but had to think of my 6 month old. We then grabbed our things and came to the front desk where matters got worse! He saw my 2 children and said the rooms only booked for 1 child! and I explained I can show him the booking, he said ”You can show me what you want, I don't care!”. After 5 mins he realised that I was correct and the booking was for 2 children on his system. He then said I didn't book with ********** and told me I booked with *******! I said the booking comes across as ******* but he called me a liar!

I chanced upon this place Sunday lunchtime when I was looking for a bite to eat but although the fare was OK if a bit pricey the staff were not very attentive. Ordered a coffee and bacon sandwich. When the coffee came, there was no milk (as you would normally expect to get in any other cafe or coffee shop). I had to go back to the serving hatch to request some. When the sandwich came, I wasn't asked whether I wanted sauce and again I had to specifically request this. Finally, the staff seem to have very little local knowledge- maybe they weren't local- and didn't know whether the road outside towards Bewdley river bridge was open for pedestrians (as it turned out it was). The staff were quite busy but I don't think this is a valid excuse for the not very good service.

Positives- Friendly staff. We got a refurbished room. Nice and clean room with very fresh decor. All power points have USB points. No need to bring chargers just cables. Free guest wifi. Fridge and safe in the room. Access to pool, spa and sauna suite included in room rates. Bar food is excellent, perhaps a little too pricey. Clean towels daily. Blue badge parking at front door but only 3 of them there are another two spaces nearby that could be allocated. No EV charging. Negatives- Power sockets at the headboard are out of sight and difficult to reach. The toilet requires you to sit 45 degrees for a sit down job. The shower door entrance is very narrow especially for a more portly figure. Phone to room not connected requiring me to lie down on the floor to access the jackpoint. No hair dryer but after reconnecting the phone reception sent one up in 5 mins. Bedside light not working. Breakfast was disappointing. It would appear a coach tour party had raided the place 30 mins previously. Tea spoons would be nice too. Hot food was just warm except for fried eggs which were hot. Cereals and juices were depleted. Air con control hanging off wall and not working. Fan provided. Not informed of this issue. Unable to open window at night due to proximity of M5. Overall- I would use this group again and hopefully these small but not insignificant matters are dealt with. The rooms for 2 adults are reasonably priced at £63 per night that includes breakfasts and leisure access. Near M5 but not close to either junction 4 or 5.