Hotel terbaik di Zaton

We stayed at the Royal Neptun for 1 week, it is 1 of 3 hotels forming a complex - Neptun is a 4 star and the other 2, 5 star and we could definitely see the difference. The highs, the location is outstanding, the walk along the promenade to the bars and restaurants, superb. The roof top bar and pool, amazing place to have drinks and watch the sunset, the pizzas in ‘on the rocks bar’ yummy, food and setting in Zoe was well worth the money, and the massage in the spa was one of the best I’ve had. So why only 3 stars: we checked in, other guests checking in were offered support with their luggage which we weren’t, maybe only for the 5 star, we didn’t mind but just noticeable. We walked into our room, first sight clean and tidy but then started to notice the red and white stains on the carpet, broken shower and safe, bathroom door sort of fixed. Breakfast was not a pleasant experience at all, it is not big enough for the size of the hotel, lots and lots of people walking around looking for tables, no management overseeing the flow of customers, staff moral appeared low, no one was smiling, would pass and not acknowledge you, when trying to attract attention it was like they looked through you and go in a different direction. Food ran out very quickly, all meats, cheeses etc were not covered and I could see the flies landing on it, the queue for omelettes was at least 10mins so big gathered all around where other guests were trying to eat. Pool area, as this is a family hotel was really surprised to see glass being used, 1 time were saw a glass break and a little boy cut his foot and second a wine glass broke and the stem ended up in the pool - no one was asked to leave whilst it was cleaned. This hotel has the making of amazing place to stay so hoping this feedback will help make the tweaks it’s needs.

Very nice resort with plenty of sun loungers, pools and access for sea swimming. Good restaurants with lovely food and the service was good. It's about 5km from Dubrovnik old town so you can easily walk or get a taxi. I would recommend staying here. I will definitely return.

Busy during the summer but a great stay overall. Easy beach access (at a nearby hotel) and a direct bus route to the old town. A nice break.

The Royal Palm is set a little outside the city alongside the coast in a complex of three other ‘royal’ hotels that provided a number of bars and restaurants to choose from throughout the day. This choice extends to the pools and gyms as well. Lovely well appointed and clean rooms. The en suite was well equipped and modern. Great sea views as well. The staff both in the restaurant and reception couldn’t have been more helpful. First time in Croatia. Lovely country, Dubrovnik city was really Beautiful. Most days busy from the cruise ships but its didn’t detract from the place.

Beautiful spacious room with an excellent view of the sea. The only setback is that the bathtub did not come with an anti slip mat which can be a little slippery getting in and out. Staffs are so friendly and gracious. Breakfast spread is a little disappointing for a 5* hotel. The set up of items are quite messy eg the butter is not placed near the jam. The gluten free items placed in a corner that's not that obvious. The egg station is so far away outside with only 1 person handling so many egg orders.