Hotel terbaik di Laura

Location 5 stelle, personale gentilissimo, ristorante abbiamo mangiato sia primi e secondi di pesce eccezionale, la carne ottima. L’unica pecca se avessero incluso alla camera il servizio della piscina interna sterebbe stato il top. Perché pagare €40 a persona per usufruire della piscina dalle 8 alle 15, e €60 a persona dalle 15 alle 20 è da pazzi per una famiglia da quattro persone. C’è la possibilità del lido incluso nel prezzo della camera, però il mare lascia a desiderare è la navetta troppo piccola 8 posti per trasportare le persone alla spiaggia. Il resto è tutto positivo. Ci ritornerei volentieri.

We booked an Executive Double Room for 2 nights in this hotel. The hotel is connected to Osteria Arbustico a Michelin star restaurant. During check-in we were told that the pool was closed for that day. There was a wedding venue the whole day and we found out that the guests occupied every space available so there was no room for the other guests that were staying at the hotel. No possibility to eat, to drink nothing. Our room was more that of a Motel. It was separated from the hotel in a block with other rooms. We had a view from our terras on the parking, garbage, airco units and clean wash hanging outside. The room was small and had a small dated shower. The second day we went to the pool. To our surprise we found broken glass, cigarettes, olives, cheese and whatever you can think of left behind by the beloved guests of the day before. During the day this was cleaned up as well as possible because this was too much for the regular cleaning staff. In the afternoon we were confronted with a new event in the hotel namely a communion with a lunch in the restaurant and bar. We decided to go to the beach to avoid the hotel again. When I asked the manager if they had given me the right room he reacted anoyed. I tried again by showing him a picture of my view and he confirmed that this is what I paid for. I didn't react anymore because I realized that this person had no clue on how to handle disappointed guests and he had absolutely no idea what the word service stands for. We didn't ask for anything special or a discount or whatever but not being taken serious was the main irritation that we had. Our advice: please check in advance if the hotel has no events and due to the manager we say that this is hotel is 2 star worthy.

We recently stayed at hotel Cerere for our wedding holiday with family and friends.. we came twice... before an after the wedding and it was an amazing and unforgettable experience. the service was impeccable and every staff member we encountered was courteous and attentive. there receptionist were especially amazing. they were welcoming, professional, and went out of their way to assist us with anything we needed. their exceptional service truly enhanced our stay. The restaurant team also deserve to be mentioned as they were always attentive and ready to serve with a big smile and great professionality. we highly recommend this hotel for any occasion and we will definitely come back. Bas & Kat.