Hotel terbaik di Playa Del Carmen

Good size bed room and good location

Great location with Bars at every corner. I booked a private room with 2 queen size beds and kitchen with small living room. Staff was great but WiFi couldn’t reach the room so that wasn’t the best. Overall giving this hostel 8/10

Super bien, excelente servicio todo sin ningún problema gracias!

Oasis kecil Surberb yang tenang beberapa blok dari kegilaan 5th Ave. Kolam renang yang cantik dan kerusi gantung, bar kecil yang comel, bilik penghawa dingin yang luas dan sarapan pagi yang lazat dihidangkan sehingga jam 11 pagi, yang merupakan satu bonus.

I spent 5 days at Hotel Punta Esmeralda and had the most amazing time there! The staff are extremely friendly and helpful! This was my first time in Mexico and they made sure that I had a great experience. My room was super clean and the food from their restaurant was delicious! It's just a short 8-10 minute walk to the beach which was not crowded at all and the hotel's rooftop pool was a lovely spot to chill out too. This was a great alternative to the resort experience which has always felt a little artificial to me. I thoroughly enjoyed my time at this hotel and I'm already planning my next trip to Hotel Punta Esmeralda!

This AWESOME hotel is so much better than 4 stars! The love of my life and I were greeted by the most wonderful check in host! Her name is Lupita! She was so sweet and kind and made checkin the most pleasant ever! Words alone cannot even describe our room! EVERYTHING was PERFECT! We were looking for a beachfront property with also a nice pool and the rooftop pool and restaurant here also deserves 6 stars! If you are a couple you are wasting your time by staying anywhere else but here in Playa Del Carmen!

I spent months researching resorts and ended up choosing the Fives. Unfortunately, it did not live up to our expectations, and I'm going to detail a very comprehensive review for those who are also in their ”Research” phase... what may be a pro/con for me may be the opposite for you. What I was looking for - a family-friendly resort for my family and my in-laws. (Kids are 6 and 8, in-laws almost 80, we are early 40s.) A swim up room was a non-negotiable as well as great food and entertainment. Check-In/Arrival - The resort is beautiful but lacks the ”wow factor” that many other resorts in the area offered. It felt like checking into a Hilton in Florida. It was lush and clean, but very basic. Upon check-in, they informed us we had rooms in separate buildings, despite me requesting and confirming multiple times that we would have rooms next to each other. (We got 2 1-bedroom swim up apartments.) Rooms - We were placed in Buildings 15 and 16 - we ended up being across the pool from each other, so not too bad. The rooms are very dated and very basic. Tile floor (super slippery when coming in from the swim-up pool), no artwork, walls/floors are cracked/peeling/etc. There's a massive kitchen and dining area but who needs that space if on an all-inclusive vacation? I'd rather use that space as living area. And the kitchen had nothing - no bottle opener, no napkins, no paper towels. The bedroom was basic but nice - no USB ports if you're wondering. Bed was hard (but we like that.) The bathroom was awful. The shower leaked water onto the outside floor and was moldy and small. The vanity was fine - double vanity. The closet was fine - lots of shelves and space. But again - very basic and 3 star quality. The fridge was restocked daily with a couple of sodas and a couple of beers. No wine. (We even left a large tip and asked for wine - but no.) No beach/pool towels in the room or anywhere nearby, so we kept using our bath towels. Swim-Up Pool - Our room was in the shade of the jungle. The pool was not heated. It was freezing cold. But our kids don't care. There was a bar next to our pool but it was only open 1 of the 5 nights we were there. Main Area/Grounds - The jungle is beautiful. We loved seeing the monkeys and coatis. That was one of the big selling points for me and it did not disappoint. The main area is pretty and has plenty of seating and areas to just chill out. There was always a taco stand around and bars open. No complaints. Main Pool - We only went to the beachside pool, even thought I know there were others. It was large and heated and lovely. We would rent the bali beds for convenience, but there was always plenty of loungers on the beach and by the pool. Drink service was pretty good and with the bali bed, they also brought us food that we would request. Music played through speakers and was not too loud and seemed Pop/Top 40 style music. The kids loved going to the bar and requesting drinks. (N