The lodge is in a beautiful location overlooking the lake and a short walk to town. The room was spacious and airy with large glass doors filling the room with light. There was space to sit outside to enjoy the view. The room was spotless and well equipped. There was a large bathroom. A suggestion would be to have bulk toiletries rather than the waste of little plastic bottles. Staff were friendly and helpful.
We are couple with a 5 year old girl. We paid SGD697.85 (Singapore dollar) for staying 2 nights in this “2 bedroom apartment” as stated.
3 points here to explain the terrible experience.
1. tv remote is not working. I don’t mind the owner making excuse like “ replied customer’s message within 20mins…..” but they actually took 29mins to reply (19:10 till 19:39). In fact, they didn’t manage to change the tv remote in the end. So I stayed 2 nights without using the TV!
2.there is no clear and obvious description that this “2 bedroom apartment” is actually an adjoining unit which means when u walked into the front door then there are 2 doors link to split parts of the apartment. The problem of adjoining units are thin walls are used to split the apartment into 2 small units. When u stay in this kind of apartment, u have to endure all kind of noises from whoever staying in neighboring rooms. We had 2 days enduring guesting from the other room shouting, slamming the door, kids screaming like crazy both early in the morning and afternoon!
3. When I reflect this bad experience with trip.com customer service, this hotel responded like they have no fault at all and played with words. This attitude makes us feel like being fooled. We paid money to expect to stay in an apartment with privacy and quiet environment but indeed we had such a bad experience!
In this market, if it’s an adjoining unit, they should not charge at the rate as if it’s an entire apartment.
I’m alright that they rejected to refund the extra amount they charged. Just have to reflect the facts in the review.
Thanks.
Pros:
Everything was clean.
There was ample heating.
Relatively near the main tekapo area (1 min drive).
House was spacious.
Cons:
The wifi password was handwritten badly and it was a guessing game to get the password. Also uncontactable via email.
No barricade around the house and there’s other houses right next door. People could walk by your room / house windows and peer in. Which was what happened to me twice. Zero privacy unless curtains are fully drawn.
Definitely can stay here! Everything was perfect self check in with clear instructions. Love the bed, super comfortable. Lucky to saw aurora outside of our room
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Manakah hotel di Lake Tekapo yang menyediakan Wi-Fi percuma?
Sama ada anda melancong atas urusan perniagaan ataupun bercuti, sambungan Internet merupakan suatu kepentingan bagi perjalanan itu. Haka House Lake Tekapo, Lakes Edge Holiday Park dan Bluebird Apartment ialah hotel popular yang menyediakan Wi-Fi percuma.
Manakah hotel di Lake Tekapo menawarkan perkhidmatan ulang-alik lapangan terbang?
Apakah tawaran hotel yang tersedia di Lake Tekapo?
Trip.com menyediakan pelbagai promosi dan diskaun untuk pengguna sepanjang tahun. Anda boleh semak halaman promosi untuk melihat promosi yang tersedia di Trip.com.