Hotel terbaik di Jardim da Serra

Excelent choice for our stay in Madeira. The hotel is located in a natural botanical garden - some will count this as a minus, but I disagree. On our arrival, at 2AM - Bolt cost was 25USD (31kms). Excelent service, very clean, lots of activities and friendly staff. Totally recommended.

Vor 20 Jahren hatten wir bereits einen Aufenthalt in diesem Hotel erlebt, der damals sehr zufriedenstellend und äußerst entspannend war. Die Ausstattung war ebenfalls in gutem Zustand. Leider hat sich seit unserem letzten Besuch vor zwei Jahrzehnten wenig verändert. Die Handtücher, die wir vor 20 Jahren schon einmal genutzt hatten, waren immer noch im Gebrauch und zeigten deutliche Verschleißerscheinungen, sogar Ränder waren aufgelöst. Bei unserer Ankunft wurden wir gleich darauf hingewiesen, die Poolhandtücher öfter zu verwenden, was uns etwas befremdlich vorkam. Trotzdem haben wir nach vier Tagen die Zimmerhandtücher auf den Boden gelegt, in der Hoffnung, dass sie ausgetauscht werden. Leider geschah dies nicht. Ein weiterer Punkt, der uns enttäuschte. Außerdem ist vor den Zimmern eine neue Straße gebaut worden, wodurch wir den Eindruck hatten, als würden die Fahrzeuge direkt durch unser Zimmer fahren. Besonders in den Nächten zwischen 1 und 4 Uhr waren viele Jugendliche mit lauten Motorrädern und Autos ohne Schalldämpfer unterwegs, was zu schlaflosen Nächten führte. Am nächsten Morgen entdeckten wir sogar Kreise, die von den Hinterrädern der Fahrzeuge gezeichnet wurden. Ein wichtiger Tipp bei der Auswahl eines Hotels: Achten Sie immer darauf, dass keine Straße vor dem Hotel verläuft, selbst wenn es einen Meerblick bietet. Der zweite Punkt geht nur aufgrund des ausgesprochen netten Personals an das Hotel. ************ Twenty years ago, we had already experienced a stay at this hotel, which was very satisfying and extremely relaxing at that time. The facilities were also in good condition. Unfortunately, little has changed since our last visit two decades ago. The towels we had used twenty years ago were still in use and showed clear signs of wear and tear, with even the edges being frayed. Upon our arrival, we were immediately advised to use the pool towels more frequently, which struck us as somewhat strange. Nevertheless, after four days, we placed the room towels on the floor in the hope that they would be replaced. Unfortunately, this did not happen, which was another disappointment. Furthermore, a new road has been built in front of the rooms, giving us the impression that vehicles were driving right through our room. Especially during the nights between 1 and 4 am, many young people on loud motorcycles and cars without mufflers were causing sleepless nights. The next morning, we even discovered circles drawn by the rear wheels of the vehicles. An important tip when choosing a hotel: always make sure that there is no road in front of the hotel, even if it offers a sea view. The second point is awarded solely due to the exceptionally friendly staff at the hotel.

This hotel may have been a 4 star in the 60s or 70s but it definitely isn't one now in my opinion! The ”spa” is not useable! The balcony in the room was large with an awesome view but was filthy and in need of a serious pressure washing! The room furniture is adequate but very basic and old! The room itself was kept clean but is definitely showing its age and there were numerous water stains on the ceilings and walls with some moldy areas. The hotel in general is tired and worn outI! The quality of the breakfast is embarrassingly bad in every imaginable way! The service and food in the dining room in the evening was good. The very few staff at the hotel are nice and seem to be doing the best they can under the circumstances. The location is breathtaking and worth a visit but I would recommend just doing a day trip and avoiding this sorry establishment.

We booked through Jet2 and I have to admit I hadn't done my homework very good. Our room was a Classic. On arrival found out that this is in the Reception Building. On the ground floor there is Reception, Bar and lounge areas. The bedrooms are located on the 1st floor - there are stairs and a lift. The other rooms with balcony's are located just across the road. On the ground floor and first floor - on the second floor is the pool and breakfast area. Our room was No. 136 which had 3 windows, which open - two windows overlooked the bar - just across the alley and the second window the road. The room is quite spacious - very clean and light from the windows, during the day. If you are a light sleeper, definitely a no. My husband wears hearing aids so once he took them out, he slept like a baby - but the noise goes on until the bars close after midnight. A good sized bed, very comfortable, pillows the same. There was only one chair - although when I asked we were provided with a dining chair. The wardrobe is opposite the door as you enter the room - you need the light on. The bathroom for two older, not so slim people was a bit tricky. The shower is to the left of the door, the sink directly in front and the toilet behind the door. So you have to open the door, lean back against the shower and the sink to squeeze round the door to get to the toilet. There is only one hook in the bathroom and not much shelf space in the room. Breakfast was good, plenty of choices and the staff are really pleasant and helpful. No problem with getting a sun bed in the pool area and the pool is very clean. We had a snack lunch on one occasion - a steak sandwich and it was excellent. The bar in the reception closed around 20.30. Daniel on reception was really helpful. The hotel is situated in a lovely spot, overlooking the harbour. Around the hotel are lots of bars and restaurants to choose from. We tried quite a few and they were all very good, quality and quantity of food. There is a local bus stop and the HOHO bus stops just up the hill from the hotel. Madeira is a beautiful island and is well worth a visit. The people are very welcoming.

The rooms are spacious and clean, offering amazing views. The location is very good. However, the hotel lacks charm, particularly in the bar and breakfast room, though this is a minor issue. We found the pool area and the access to the sea very nice. Breakfast is disappointing. Although there is a good selection of food, the quality is poor. Additionally, the constant music in the already noisy restaurant did not help. During checkout, we were charged 2.80 Euros for a beer we supposedly took from the minibar. However, we did not take anything from the minibar, and it was not even stocked with beer. Despite this, the person at reception did not give us the benefit of the doubt and insisted on the 2.80 Euros. I did not want to make a fuss at the time, as I had to leave for the airport, so I paid. It wasn't a big deal, but it felt very petty. A bigger issue for me is that my credit card was charged twice for the full amount of the hotel cost. I have been waiting for a refund for over two weeks, and their communication regarding this matter has been minimal. I have written several emails, but most of them either go unanswered or get forwarded to their financial institution. All in all, there are nicer places in Madeira, we will not be returning to this hotel.

Sept. 2024, I am back from a stay at the Pestana Royall All Inclusive. Overall, I appreciated this hotel for the service and professionalism of the staff both at the reception and in the dining room. Specifically, I would like to thank Marlene at the reception who was exceptional and made our stay go well despite some inconveniences with our room. The quality, freshness and variety of the food is very good. The terraces are beautiful and the swimming pools are very clean. However, despite the picturesque location of this hotel, the rooms are in dire need of being refreshed/renovated. As soon as I entered the room on the first floor, there was no way I would spend a night in that room. I was ready to definitely change hotels. Marlene really made an effort to find me another room on the 8th floor with a sea view, for which I had to pay extra to have a room that was just acceptable and not worth the price I paid. The room had a glass cube for a bathroom with no door and no outlet for a hair dryer. It was very small to the point that I had difficulty opening my suitcases and had no sockets on the nightstands. Marlene had to provide me with an extension cord so I could charge our phones on my nightstand and dry my hair in the bedroom hallway. Having traveled to several countries and stayed in 5 star hotels, I believe that the 5 star classification was assigned at the time of construction since today this hotel certainly does not meet the standards of a 5 star.

Realmente é muito bom, colaboradores são simpáticos , comida muito bom, muito sossego e TUDOOOO de bommm. Não vejamos a hora de voltar.

We have just returned from another stay at this wonderful hotel. From the moment we arrived everything was perfect. Nothing is too much trouble for the staff who work so hard to make everything perfect. We had a lovely room with a balcony and amazing view! We enjoyed the delicious food in the main restaurant as well as a meal in the a la carte restaurant in the Manor House -superb! We also enjoyed sitting in the beautiful grounds or by the pool. Thank you very much for making our stay so pleasant and comfortable and hope to return one day soon!

I highly recommend it, the reception staff were very nice and helpful, the rooms were cleaned every day, a nice view from the balcony, there is no air conditioning, but there is a fan. Nice, large rooms, large and comfortable beds, shower gel in the bathroom and towels changed every day. Rooftop swimming pool and sun loungers. Tasty breakfasts, regularly replenished, good juices and coffee, the only thing is that there are no vegetables for a sandwich.