Hotel terbaik di Coconut Creek

It’s so rare these days to have such an incredible customer service experience and also an amazing hotel experience. The gentleman who checked me in helped me with directions over the phone. When I finally arrived, he was so kind and pleasant. I’d been in the car for several hours and my gps took me to an apartment complex nearby, I was frustrated and in town for business. He politely thanked me for being an elite member, I laughed because I was downgraded this year in status. Well, he still upgraded my room and rolled out the red carpet. There was another gentleman who greeted me walking by and offered fresh cookies/popcorn. It’s the small things that make a huge difference! When I got to my room, it was everything I love about Residence Inn with the bonus upgraded room. It just made me feel special and important, a small gesture but one that made a big difference. He even phoned the room to make sure everything was perfect. I frequent the Ft. Lauderdale area often for work and I will ABSOLUTELY return to this hotel! I only took one pic of the door but I wish I’d taken more. The room was amazing.

I do not recommend this hotel. Before I tell you why, allow me to pinpoint a positive. The rooms contain a full-size refrigerator and stove/oven. However, unlike Airbnb apartments, the rooms at the Residence Inn do not contain cooking supplies, like seasoning and cooking oil, or cleaning supplies. The exterior of the hotel, the exercise room, and the hallways appear nice. This hotel is located in a business compound, so you dont have easy access to the neighborhood or entrance/exit of the compound. This area is not well populated so you wouldn't want to walk or run alone at night. While this hotel has an area for hot beverages and water; it doesn't have a method of refilling the hot thermoses throughout the day, so if you arrive in the afternoon or evening, then you will not have access to hot water or hot coffee. The front desk person instructed me to fill a cup with water/coffee then heat it in the microwave in my room. Hotel management trained him to relay that message, he said. That is sad and an example of poor customer service and poor management. The rooms are unclean. The carpet and couch in my room are stained; the refrigerator has crumbs and stains; the oven is stained with food; the coffee machine water cup has coffee caked inside; the non-stick pots are so old the metal is exposed; the cutlery and cookware drawers are full of crumbs and some of the cookware has food stuck on it, still. The curtain is stained and the duvet has stains that resemble blood. One of our towels had fecal streaks on it. The dining room chair looks as if it also serves as a pet toy. And last, the common area of the one bedroom suite smells musty. In conclusion, this hotel is overpriced and it contains hazards to its' clients' health. This condition is insulting to the Marriott brand and to Marriott Rewards members. I reported this issue to the front desk manager, Saida, and she promised to have the room cleaned and prepare another room in case I wasn't satisfied with the room. The room wasn't cleaned, and the new room was unclean as well. Today, Saida apologized and refunded my money for the last day. I do not recommend this hotel to anyone. I am disgusted. This hotel should be shut down.

From the very moment the hotel doors opened, the tone was set. The lobby is beautifully decorated and smelled wonderful. The first person to greet us at the front desk with a smile was Mike. He provided great customer service and was super helpful in providing insight on the hotel and surrounding area. Breakfast with Goldie was like an invitation into her home. She was very entertaining and she treated us like friends she’s known for ages. Kudos to chef Lucia whose food looked so good on our plates that other customers ordered the same thing. One request I have of Marriott is, every chance they get, to commend their staff for the wonderful job they do including those behind the scenes. The good vibes they share with others are what help make for a truly memorable and favorable experience.

I stayed here for extended business trip and have enjoyed my stay entirely. Very clean and helpful team of staff members there to accommodate any requests. The location is quite with very little disturbances considering the size of the hotel. Will definitely come back!

Stay here once a year and am never disappointed. Obviously, if I traveled here more than once a year this would always be my go to. We interacted with two lovely ladies at the front desk, Brianne and Charity. Both a pleasure. The property is well maintained and the pool is very inviting. Beds are comfortable and rooms are very clean. Will be back next year.

Very nicw staffs ... location also good ... you can reach many shops and restaurant in 5 minuates ... recommand

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