Hotel terbaik di Dana Point

The hotel itself was pretty nice. The room was clean and the location was an ok spot. It was not as close to things like some of the reviews claimed it to be. -The bathroom didnt have a vent, so everytime we took a shower the smoke alarm went off if we didnt immediately close the door and keep it closed until steam subsided. -The valet lost my keys for awhile. My children and I was waiting for our car for about a total of 25 minutes. Every other group that came out for thier car got it in less then 5 minutes. Everytime we asked where my car was, they kept saying its on the way and they probably forgot to write the spot number on my keys. Finally I asked to speak with manager and he admitted that they cant find my keys. It irritated me that they tried to keep it a secret instead of just letting me know that they made a mistake. They finally found the keys and compensated me for valet and they were super nice to us for the rest of our stay. -We thought because it was a resort (an expensive one too), that they would have more entertainment/activities on the grounds, but all they had was a couple pools and hot tubs. It was kind of boring. -I did like that it was a trolly shuttle stop at the bottom of the property. Its a free shuttle that goes around the city and Lagoona Beach areas.

Had a great weekend trip at the Monarch Beach resort and would highly recommend. From the moment we drove up the service was excellent, with employees introducing themselves, and really making us feel welcome from the start. Check-in was a breeze, and we were lucky to be upgraded to a room with a fire pit on the patio, which was wonderful for the kids as they loved utilizing the provided s'mores kit. Taking the cart shuttle through the golf course down the beach was easy and the beach was quiet and calm. Farther down the beach where the public parking was located was definitely more crowded and there were a lot of surfers in the water there, but where the Beach club is located is much more calm and empty. The pools were heated the hot tubs were popular. Service remained great through the entire stay. The room was decent sized. The bathroom was large, but could use some updating. It was odd there wasn't a lot of place hang towels. The bed was comfortable and we slept well. We only ate at the poolside restaurant so didn't get to try the restaurants, but expect to pay $$$ for eating at the property. There are good doordash choices nearby.

Lokasinya sangat ganjil - anda tidak boleh berjalan ke mana-mana dengan mudah. Untuk harga saya sangat kecewa di tempat itu. Bilik kami memandang ke arah lebuh raya. Air panas tidak berfungsi dan bilik mandi sangat usang dan tab mandi lama. Perkhidmatan ini bagus dan terdapat kawasan atas bumbung yang bagus tetapi secara keseluruhan saya tidak akan mengesyorkan.

When we arrived at check-in with our family of 6, we were told that we would not be given connecting rooms as promised over the phone. After a very long wait, they put us in 2 rooms not even close to each other. On top of that, it was the garden view, with the pool closed for a private event and preparation for a party. We would have to wait until after 5 pm for one of the rooms to be cleaned. They allowed us to access the double bedroom. When we walked in, it smelled like sewage. I called the front desk and asked to speak to the manager. She was accommodating and moved us to the club level - 2 rooms not next to each other. Yippee. Again, this is annoying when you have packed your bags a certain way, you have small children, and you know you will have to walk up and down the hallways to borrow items during your stay. The club level was a nice way to make up for the mishap. The food at this hotel is outrageously expensive. The club level has a full bar and lots of small bites throughout the day. The club-level hallways get a lot of traffic, and the carpets are always dirty. Food, hairballs, and paper trash were all seen. We had a nice rest that night. Going into day 2, we contacted the front desk to see if they had the connecting rooms as promised. They advised us that we needed to get out of our rooms immediately so that they could be cleaned for the next guests. They would store our luggage all day until our rooms would be ready. I mean, what terrible Customer service. We said that we would not be leaving the rooms we were paying for and that we would not let them store our luggage. The hotel ended up putting us in connecting oceanfront rooms after lunch. We had to leave the beach to come change rooms. Annoying, but a better situation for our family. The hotel is overcrowded. They can't keep up with the demand. Our shower doesn't drain. Stains on the carpet. Stains on our blanket in the closet. The valet costs $70 a day. It is always backed up. Be prepared to wait. 45 minutes wait to get ice delivered to your room. The guests below are smoking on their balcony. This makes it hard to smell the ocean or open your patio doors. The pool area is not clean. Cups, old towels and the pool looks slightly green. The basketball and playground areas were dirty with old cups and food containers. The beach is okay if you don't mind watching surfers. If you like to swim, you have to walk down to the public beach area. The lifeguards will remind you all day long. But, you feel like a rockstar when you don't have to carry all that beach junk down to the beach. They have everything you need! We have stayed at other Ritz hotels and know that this is not typical. We hope that they can make some changes before they lose their reputation.

This Hotel was comfortable, quiet, has a great pool area, and is well kept and tidy. I met friends to Celebrate a friends Birthday.... and had a great time with them... I'll definitely hang out again..so much fun..

very friendly hotel if you're with families and pets. beautiful location a short walk from a very fun beach.

This hotel is located just off the I-5 so very convenient to Dana Point, San Juan Capistrano and San Clemente. The only inconvenience is a train that travels through the city every now and then making about 3 horn sounds. It's not that intrusive but I did hear it at 5:30 AM after I was already awake. The lobby and adjacent sitting area leading out to the pool is quite pleasant and nicely decorated. The artwork is so pretty. The front staff is just a nice and helpful. The rooms are quite spacious like a suite and furniture is modern and comfortable. The kitchen has a full size refrigerator. It was a very comfortable stay. Only drawback was the television. Much too small to watch comfortably from bed but swivels for couch watching as well. The breakfast and breakfast room were very nice with a friendly helpful attendant. FOLKS put your freaking masks on when in the dining area. Try to care for others! Hot items, cold items, breads, fruits, coffee and juices, Very nice selection. Parking is a rip off. Nightly charge for just pulling in and parking next to the hotel building should be complimentary. Would stay again!

The sofa matress needs to be replaced, and the doors are really loud.