Hotel terbaik di Decatur

Upon arrival there was a young lady at front desk didn't get her name she was beyond friendly n great. I handed her my paper (employee discount paper) she seen that it was two reservations under name which I called reservations to cancel one which I was told it was cancelled but Now NICOLE front desk supervisor came over n instantly begin to be rude not only to me but to the employee. Insinuating my employee discount form was fake .We were give a second floor room . We got to the second floor it smelled like sewage got to the room and there was a bug on the covers I instantly called down to front desk I took a picture because when I called down Nicole was once very rude again but got out room change. Called down the before to see n I can have a late check out Nicole instantly said no. But the when talk to night audit once didn't get his name. He accommodated a check out for 12:00 p.m. which I asked prior. Hotel was great pool was great housekeeping evening shift was awesome most stuff was great n friendly but definitely need to speak to front desk supervisor she is beyond rude to guests and employees.

Six cars broken into (one stolen) in the hotel's unsecured garage- but no apology and a terrible example of how to handle customers who have incurred thousands in damage, missed flights etc... I paid $1,530 for six nights at the property. But, when I asked for some type of compensation for our cars being broken into (incurring more than $1,000 in damage and a missed flight) after already having paid $1,530 for our stay at the property, the verbatim response was, ”We don't owe you anything. You park in our garage at your own risk. We are doing you a favor by even offering to give you points for one free night.” Wow- so I should be grateful for one free night after I paid for six nights and had my car broken into and damaged in your unsecured parking garage. Thank you so much for your overwhelming generosity, caring, and understanding in a very stressful situation... Summary: 1) We pre-booked two stays in a row- two nights (non-refundable) at the hotel May 14-16 and 4 nights (non-refundable) at the hotel May 20-24. Total cost to us $1,530 for 6 nights. 2) Multiple cars (including mine) were broken into in the hotel parking garage early on the morning of May 16. The broken car window and interior damage to my car cost me over $1,000. It also caused me to miss my flight that morning because of having to file police reports, insurance claims, and securing the car itself which had no side window left. 3) No one from the hotel staff ever actually apologized about it. 4) I told the front desk manager (Jordan) to please have the corporate office for the hotel call me to discuss the situation in more detail. 5) Jordan (front desk manager) offered me points for a one night stay at the property. Frankly, given the circumstances, I think both of my first two nights (May 14-16) should have been comped which is why I wanted to discuss this more with the corporate office and not while I was rushing to get a police report filed, insurance filed, and trying to catch a flight. 6) I arrived back at the hotel on May 20th for the second part of my stay. Still, no one from the corporate office had called me, and the points for a one night stay were still not credited to my account. 7) Wednesday, May 22 at noon, I went to the front desk to speak to the manager (Chase) about why no one from the corporate office had called me and why the points had not been credited for a one night stay. Chase was unaware of my request for the corporate office to call me, nor of the points for a one night stay being offered to me. Chase said he would look into it. 8) Wednesday night 10pm, still no one has called me and still no points. So, I left a note at the front desk asking for Chase/Jordan to call me to discuss the situation before I checked out in the morning. 9) Thursday morning comes- still no one called me and still no points for the promised one night stay as compensation for my car being broken into. I go to the front desk, and Jordan i

早餐很好，老闆人不錯，按照需要給加食物。位置很好很安靜，可惜房間沒窗，有股味道，讓人難以入眠的味道。

This hotel was great! It was located in a good,safe part of town with lots nearby. We ate at Wheelhouse Craft Pub & Kitchen, which was great. Ron at the front desk was awesome! When we walked in he greeted us and asked for the last name. He remembered my first name just from seeing the reservation come through. He was so friendly and helpful throughout our stay. The free breakfast was really, really good! I have paid for breakfast not as good as theirs. Recommended for sure! We usually stay with Hilton hotels but we might be switching brands after this stay!

酒店就在Emory大學對麪，去學校非常方便。房間麪積比較大，床的舒適度也可以，熱水充足，並且提供美式簡易早餐。周邊環境非常好。設施有些老化，但不影響使用。如果需要清潔房間，需要通知前台。停車場免費。總體感覺還不錯。

If you want a beautiful hotel that has it all...this is it! EVERYONE kind and friendly. Bed and pillows were best ever. Shuttle guys the best...Alex, Gary, and Annias were truly amazing, Inspiring, kind, wonderful human beings! Breakfast bar delish...Zee, Barbara, Zuryash, Gigi, CJ -the omelet cook, are simply divine!!! The shuttle took us to and from the hotel to the hospital where my son was (we were visiting from Oregon) and I never had to rent a car. The front desk staff - Jumee and Antonio were friendly and accommodating, and Jason in housekeeping did a fabulous job in cleaning our room while there. The grounds were beautiful. This hotel had everything we could have ever wanted. There was also a server in The Dining Room in the evening that was very kind and I never got her name. I hope the next time I visit Atlanta, we can stay here for pleasure. It is simply amazing. You NEVER forget the kindness of strangers, and I feel like we left as friends. When you cry when you say goodbye to the drivers and buffet staff after an 8 day stay...that says it all! The only very minor thing I could say is I didn't like the toilet seats! LOL....to me from Oregon, they were an odd shape....AND I wish they had more gluten free options at the breakfast buffet and dining room as someone with Celiac disease. Simply the best hotel ever!!!!!

Hotel is beautifully decorated. Art deco is nice, but the rooms are severely lacking in amenities. No fridge, microwave or mini bar. When you're in a city typically you eat out a lot and sometimes you wanna hold on to leftovers for later so that was kind of a bummer. The location was great, but the noise was very hard for sleeping. The road is constantly noisy and they put us in a room right above the front door so it was constant talking and cars pulling in. Nice hotel just a shame we didn't have the best visit