Hotel terbaik di Kirkland

Nice place...we will be back soon. Since, we did not eat breakfast there that day. Thus, we can not comments about the food.

The service was good and the staff was very professional.

The staff was really nice. Excellent location to walk to shopping and nearby restaurants. We had a power outage during our stay due to a storm. FYI, there is no generator to power the whole building, so if you are traveling and know it may be bad weather, it's not the best option. Some rooms had AC, and others didn't. Power was randomly on different circuits. It was definitely an interesting situation for all. Luckily, it got handled, and the power came back on before bedtime. We like the size of suites. But many things need to be cleaned and replaced. Our shower curtain smelled terrible. There was tile broken in the bathrooms along the tub. Microwaves and floors were super dirty. The carpets needed to be replaced. Next renovation just ditch the carpets. It's much cleaner and healthier for all. Overall, our stay was pleasant, and time spent with family is priceless, but unless they get a generator and renovate, we probably won't return.

We stayed here as a traveling soccer team. The hotel is old and shows its age. All the carpets were super dirty and stained. When we arrived on Friday night, nasty old french fries were in the elevator- they were still there Sunday when we left. The base trim in our room was missing. Wooden floors squeak when the above guests walk around. Skip the Breakfast- nasty turkey sausage- crunchy scrambled eggs. The milk was warm.

Lokasi yang bagus. Restoran itu sangat baik. Hotel ini kelihatan sangat bersih. Secara keseluruhan tempat yang sangat bagus untuk tinggal

I stayed at this hotel for work a trip. Prior to me arriving, my manager booked my stay and at the time of the booking he stated that the stay should be completely charged on his credit card. The Hampton Inn employee stated because we are with a group, the security deposit would be $15 per day and I was aware that a charge would be on my personal credit card, which was fine . When I checked in, the lady at the desk said she would charge for the security deposit. I was staying for 3 nights , so there should have been a charge of $45. Once I got to my room, I checked my account and saw there was a $500 charge on my account . I went back down to the front desk and calmly said to the lady, I am just looking for clarity on why my card was charge this amount when that’s not the agreement that was told by phone. I was immediately met with hostility and was told “I’m not going to argue with you, you can talk to the manger.” The manager Sheeri Hightower came out and she was just as rude. She was very dismissive and told me no credit card was on file for my reservation and that’s why I was charge. That was a complete lie , because you can’t even book a reservation without a credit card and if that was the case, why wasn’t that mentioned when I checked in??! So, I went back to my room. As I walked away, I heard Sheeri Hightower and her employee laughing at me as I walked away(Nice way to make your guest feel welcomed.)To make a long story short, I had my manager email over his credit card info so he could cover the reservation. My manager called me and told me he talked to the front desk and it should be handled. Instead of the hotel manager calling me to tell me the issue was resolved and my credit card would be refunded, I heard nothing from them. So I stopped by the front desk again, Just to confirm they received my managers credit card and that it would be refunded . Again, I was met with an attitude and was talked to In a condescending tone. The following day, I was at the bar by the pool and the manager Sheeri Hightower walked behind the bar, looked dead at me and didn’t speak . She turned her back to me and ate a hamburger behind the bar and never acknowledged me. Once she was done, she walked away. The Hampton Inn needs to take a better look at the type of people they are hiring . I have been a customer service manager for 15 years and I would never be this rude to a customer. When my company has another convention, I will recommend they find another hotel. I will never stay here again.

We arrived late because we were traveling from NH to move our daughter in to her apartment. After reading the negative reviews I waited to book my points until we got here. When I walked in at 11:56 the woman at the front desk said to book asap before 12. So I booked a queen bed and a pull out couch because that is all that was left for points. After she realized we were there with our daughter, she upgraded us to two queens and a much larger room. She was so accommodating and super nice. I wish I got her name (she was working August 2nd at 11:56). When we got to our room it was really nice and large. Yes, it is dated (but very clean) and the rooms are pet friendly so there were dogs there but they didn’t bark at all. The room smelled nice. No bugs (like people mentioned) and we had a great nights sleep before we had to move a truck load of furniture. The breakfast was also very good. Eggs, oatmeal (with a million toppings), sausage, bagels, toast, muffins. The woman running the breakfast was also super nice walking around and asking everyone if they needed anything. I definitely recommend this place.