Hotel terbaik di Lake Arbor

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Wow, a hotel that I've stayed at so many times over the years, has now gone to the dogs. I actually feel bad writing this review, but my hope is that someone at Hilton will read this and take action. I will keep this short. 1. bathroom toilet filled up with water and poop from the previous guest. Still in the toilet! (unbelievable-I took pictures). Had to have Maintanence come and plunge the toilet. The Maintanence guy did apologize for the ”mess!” 2. No toilet tissue. (were they not planning to rent the room out?) 3. Defective thermostat not working. Room freezing and AC will not turn off. (Maintanence came back and had to fix the problem at the HVAC unit itself. 4. No bath towels. Only small wash cloths. After calling the front desk, housekeeping brought towels and toilet tissue. 5. Overall unclean, dusty and worn out room. There was trash in one of the cans I guess from a previous guest. I didn't complain. I was just tired and vowed never to return again. And yes, I too am a Lifetime Diamond member. So sad.

Its a great place to spend your holidays with your family. The bonfire, indoor pool, accommodating staff and the room was nice. The room is big and feels your at home.

I have never experienced a bad stay with any Marriott hotels but my experience this weekend was unacceptable. I booked my one-bedroom suite on Tuesday for October 12-13. I even called that day to see if I could get an early check-in but Mr. Jason said they were booked but my room would be ready at check-in. I arrived at the hotel around 3:00 pm to be told I didn’t have a room and that he set me up in the courtyard across the street in an upgraded room. I was in shock and didn’t know why I wasn’t contacted or told I didn’t have a room when I called. I went over to the Courtyard and was given a room, not a suite. I never knew Courtyard didn’t have suites. I went back to the residence Inn and this is when Mr.Jason became very aggressive and rude. I told him the room was not an upgrade it didn’t have a kitchen and I needed the kitchen. Mr.Jason said well all I have to do is accommodate the amount of people in the room and that room has a king-size bed and a pullout couch. He got upset that I didn't Except what he gave me. He kept saying well that's an upgrade. I told him that’s not what I paid for and I prepaid for my room as a Bonvoy member. He said well we can walk over to the courtyard and cancel your reservation and you can find somewhere else to go. Then to add insult to injury, he said that if y’all want breakfast in the morning, I’ll give y’all permission to come over here and eat breakfast over here. He treated me like I did something wrong. I asked him how do I file a complaint and he said I’m the general manager, and you can file one with me. I said how can I submit a complaint about you to you? I have a rare condition at this point I needed to lie down. Let’s just say I was the only professional in this scenario and I didn’t understand why he was so nasty to me. He also was disrespectful to another customer he was dealing with and told her the lobby was being recorded. If this is correct I hope the person who is over top of him listens to the recording of how he treated his customers over the weekend. I am in disbelief that Marriott has someone with that type of demeanor, as a general manager representing their hotels. This was supposed to be a fun weekend for my son and it was ruined. I had paid for a chauffeur and a photo shoot. I had to reroute my car services and we couldn’t do the things that I wanted to do because we were in a small room with no kitchen and I had no time to try to find somewhere else to go. I have never been treated the way I was treated this weekend.

The hotel was clean overall. Although we found a small stain on one of thethe comforters and a stand of hair on the bed. Although we felt a bit disgusted, we knew that this wasn’t a 5-star hotel and some minor inconveniences would be there. The bathrooms were very clean. We’ve stayed there twice. The first time we were given room #126 which was right next to the reception. You’ll hear tut doors open and slam shut the entire night. We didn’t get a good nights sleep. So beware of that room. The second time I specifically requested a room upstairs and it was a good decision. It was silent and peaceful and we all got a good nights sleep. So overall I would highly recommend this place if you’re looking for a decent place for a quick night cap. Keep your expectations a bit lower than a 5-star hotel. During our first stay, the staff who checked us in was ok. Wasn’t rude or anything. But wasn’t too customer friendly either. On our second stay, the lady at the front desk was super friendly and courteous. I really appreciated the fridge and microwave in our suite. Was very useful to reheat the left overs from the restaurants.

So far I would rate this hotel a 5. From the manager to those in housekeeping, the word comes to mind, excellent. I have to single out Sheriena and Mr. Bob, who in my opinion, are the type of personnel you want on a hotel staff. These individuals have an exceptional way of dealing with all types of personalities. They both are pleasant, respectful, very helpful, and shows real concern for the customers' comfort. I really am enjoying my stay here. I would recommend this hotel to anyone interested in extended living. S. Duncan

The best and cleanest stay ,most reasonable pricing ,staff is on point, caring and very professional. I have recommended this to my family and friends . A safe place to stay !!! I enjoy the hospitality, and the way that the entire staff is on the same page, same agenda and same safety !

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