Hotel terbaik di Madison Heights

Asia is not very welcoming at all she was working when i checked in. She needs a refresher training class in hospitality because her guest relation skills were below average in comparison to what i'm used to. I'm Gold Elite status which means i've stayed at plenty Marriot's all over the world and have spent at least $20,000 to reach this level. I was offended by Asia when i arrived at 9:30p on 4/27/24. I presented my Paypal debit card for room + tax. She replied 'we don't accept these kind of cards due to fraud”. I know Detroit can be a grimey place but, your local scammers has nothing to do with me cause i reside in Pittsburgh, PA. I'm self-employed with a successful black car business at the Pittsburgh International Airport. So, you can see how insulting it was for your young front desk employee to say that to me. I can show just 1 of my bank accounts with a $9000 balance. I just found the staff to be a bit ghetto not just her. The final turn off was i only stayed 1 night for an event. The entire time i was there their key card machine wasn't working. So, front desk had to physically let you in your room. It was a major inconveinence and in all my 51yrs of traveling i've never stayed at a hotel where the key machine didn't work. I want to move, come and go as i please without having to bother the front desk to let me in my room like a child.

I love this hotel I stay here alot for work an it's just amazing could be a Lil cleaner but still over all love the vibe

The assistent manager messed up my booking and tried to put the additional costs from his mistake on me. Only after threatening with an official complaint did he fix his mistake and insincerely apologized. Rest of the staff was friendly though. Not the luxury I expected from Hyatt but then again, it is only a 3 star hotel. Breakfast and bar/shop are all focused around getting you to eat as much carbs/sugar as possible. Not a good hotel for people with dietary restrictions. Airco worked very well, but also very loud. Had to be turned off during the night to sleep. Cinema, stand-up comedy place and a few restaurants in walking distance so for a short holiday stay it might be okay.

I stayed 4 nights at this Hampton Inn and although there were a couple minor issues, it deserves 5 stars. First of all the employees are all extremely friendly and helpful. The rooms are very clean and the bed is probably the best I have ever slept in at a hotel. The location is great, not right on the expressway where you get too much noise but only maybe 3 minutes from I 75. Breakfast was better than most and an employee was always standing by to make sure nothing was running low. The only negatives were some noisy guests in the hallway one night at 10PM and again when they returned at about 4:30 AM. I've encountered this at other hotels and it is hard to blame the staff for this. Only other issue was a drainage problem with the shower/tub. This is my second stay at this location and I would not hesitate to stay here again.

Arrived at the hotel. The clerk at the front desk was most friendly and helpful. I went up to my room to find it smelled of stale smoke. I found no furniture at all, no night stand, no chairs, not even a phone or alarm clock. It appears as though they are trying to upgrade but, sorry, not at guest's expense. I went back to the lobby and the clerk apologized several times and gave me a different room. It was better but is obvious that this inn has seen better days. When I returned the key to the first room, I got hit on by one of the employees (not the clerk), saying, I could sleep in her bed anytime. Yikes! I' here for two nights. It isn't the end of the world but I surely will not stay in this Red Roof ever again.

Decent place but we felt less secure when we came back to find two police cars there. Clerk said it was against policy to say why the cops were called but said nothing else to reassure us about our safety. Manager called the next day to reassure us after we checked out and I left a negative review. In a pinch, we might stay there again because the cost was affordable. Parking is a bit tight if you come in late. Surly desk clerk. Room was fine.