Hotel terbaik di Rapid City

I am a diamond Level Hilton Customer, and I can say without a doubt that this has to be one of the worst Hilton Garden Inns on the planet. Disgusting would be a compliment. Following is bullet point detail on what we experienced and a couple of pictures. -Prior to checking in, I was advised of an upgrade. This never happened. -The hallways are dirty, the carpet in both the hallways and room are dirty & worn. -The room furnishings are very old and need to be replaced. The entire hotel needs to be renovated. -I went down to the front desk and asked for another room and was advised by both the Front Desk Manager & GM that all of the rooms were in the same condition and the GM was not very nice. -After out 1st night, we returned that afternoon, and our room was not made up. The Maid advised that we were not on the list. I went down and spoke agin with the Front Desk Mgr & was advised that the rooms are cleaned every other day & that we were advised of this when we checked in. We were not and I asked for compensation. She advised that she would talk to the GM & get back to me. She never did. -After day-2, the maid allegedly cleaned our room. FYI, enclosed are photos of the toilet & shower. The maid did a lousy job. I did not complain about this because the hotel is poorly run & they don't care. -Breakfast: We were told that breakfast is included. We sat down and it took well over 30-minutes to get to order our meal. I tasted the eggs, and they were very greasy. We told the server and she said, try the buffet. I went to the buffet and all chafing dishes were say empty. I was advised it would be a few more minutes, which turned out to be 10/15 minutes. Again the eggs we awful & greasy. I believe that they serve powdered eggs. Quality is something that has escaped them. I went to the from desk & they agreed to knock off breakfast from my bill. Wrong, when we checked out, they only deducted for 2-days breakfast and I had to say demand the 3rd, along with a discussion and I am being polite. Conclusion: Stay away from this property. Hilton Corproate needs to both inspect this property, force upgrades, and/or, take the Hilton name off this hotel.

Great place to stay . Even free breakfast was good. Would definitely stay at this chain again.and recommend to friends.

還行，整體裝潢比較老

Pleasant stay

Lokasi yang bagus. Katil yang menakjubkan! Kemudahan yang indah.

Old, tired convention center hotel.- former Embassy? BUT, very good Lobby bar with a great martini & good menu! Large pool, friendly, attentive staff. Rooms are big enough but bathroom very small. Lots of mildew and stained tile and upholstery...lumpy bedding. Very small elevators for a very large facility that was sold old for a concert nextdoor.

We have a quick trip and stay here for one night only. Overall is great and the front desk is very helpful. Definitely will come back if I travel to the city again