Mercure Civitavecchia Sunbay Park Hotel

Overall very nice place but I do not recommend if you are coming in for a cruise. Very hard to get transportation into the city and each way was €20 for less than 5 miles.

My wife and I HATED this hotel. The property is ocean front (which was the only good thing about the place). However, the hotel itself is very run-down. The hotel is located far away from city-center and Taxi service in the town is not plentiful. Their was a multi-hour wait for dinner service. We had to walk around a quarter mile to the ONLY nearby restaurant, which was a small, mediocre pizza place. If you are planning a cruise out of this port city ... I would suggest: (1) stay in Rome and take a taxi/limo directly to the cruise terminal. (2) find a satisfactory hotel in Civitavecchia City Center ... sadly not many suitable choices. Whatever you do ... I would NOT recommend staying at Mercure Civitavecchia Sunbay Park Hotel.

This property and its rooms could do with a major overhaul. Sorry I didn’t read any reviews before booking. NEVER AGAIN

The room was not very clean, the common areas are dirty, the service was not helpful, and the price of everything was outrageous. The breakfast is an edible with old bread, powdered eggs, and flavor aid versus real juice. This was one of the worst hotel experiences I have ever had and I would never go back at any price.

Sheets were like burlap. Tricky elevator. Get on the shuttle list before you get here. Good pizza about 2 blocks away.

The property was tired and needs updating, the furniture in the room was basic, the mattress on the bed was uncomfertable, there was a shortage of staff in the dining room, the removal of used crockery from tables at breakfast was slow, the buffet had limited choices and ran out of food during the breakfast time, tbe coffee options were limited, the waiting staff had very limited english. Most guests were complaining. I cannot recommend this hotel at all.

First the positives - the views are fantastic and the staff was very pleasant & helpful. That was where the positives stopped for me. The property is in need of repair. Doors don't open or close correctly, windows and shutters have similar issues. The shower was dirty and really small. It is a place that was inexpensive and you get what you pay for here.

The hotel was clean but a little dated. The staff were friendly but it took an hour to get someone to come to the bar and serve me at 5pm. Ideal location for the cruise terminal but not much around there. The sea views are excellent and food was delicious.

Quite possibly one of the worst hotel stay’s ever. Dirty everything, unfriendly staff, the place was falling apart and the surfaces of everything we touched seemed dirty. Stains, bleach smell, hairs, mold, yuk - not worth 1 star. A real shame as this seemed like a wonderful hotel 20 years ago. A horrible representation of the Mercure Hotel brand. We were afraid to sleep in the bed after seeing all the stains. I’ll be writing to Mecure directly and Hotels dot com for a refund - this place needs to be truthfully reported. 1 star until they fix it up.