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Dav'Hotel Jaude
3.9/554 Ulasan

Dav'Hotel Jaude

Clermont-Ferrand City Center Clermont-Ferrand|0.15km dari Opera-Theatre
This review is in respect of my customer service experience around the booking rather than the accommodation itself, which I have unfortunately not been able to comment on. Myself and a friend made a booking to stay at Dav Hotel in April 2020 as it was our intention to watch Clermont play a home European Cup rugby match. The hotel contacted me to advise that they were having to close due to the COVID-19 pandemic and therefore my booking would be cancelled. Knowing full well that we were entitled to a full refund, we decided to try to support the business by instead accepting a credit for a future booking. Due to the continued COVID-19 pandemic and government restrictions which impacted upon sports stadium attendances in France, it was not until the 2022/23 season that we could use our credit. We therefore contacted the hotel, requesting a credit in February 2023, on a weekend when Clermont were due to host Leicester Tigers in the European Cup rugby. The hotel manager, Florent Bertelli, responded to our request, confirming that the credit was only available for 18 months and that the booking was therefore lost. Having reviewed previous correspondence, we were never advised of the possibility of losing the credit, which did not appear to be date limited. Being regular travellers and having needed to make a number of cancellations during the COVID-19 pandemic we consistently took the view that we would do everything we could do help businesses survive such difficult times by accepting credit vouchers rather than refunds. All other hotels that we have booked over the last couple of years have been flexible and accommodating, and appear to put the customer experience above the bottom line profit. In this case, we were fully entitled to a refund and we suppose it was our own fault for being so trusting of this business, actually believing that they would appreciate our support rather than stealing our money.
Apparthotel Privilodges Carre de Jaude
4.1/553 Ulasan

Apparthotel Privilodges Carre de Jaude

Clermont-Ferrand|0.27km dari Opera-Theatre
Je suis descendue dans cet hôtel et j’avais bon espoir car tout semblait simple: resa ok, parking à côté ok, proximité du lieu de travail ok. Mais…car oui, il y a un mais. Personnel d’accueil surchargé et préférant s’occuper d’un groupe plutôt que d’une personne seule. L’odeur en entrant dans la chambre est immonde. 28 degrés dans la chambre et pas de climatisation ou aération -> j’ai contacté la réception et il m’a été répondu que l’hôtel n’a pas de climatisation car il a un eco label et que je n’ai qu’à ouvrir la fenêtre. Il m’est dit qu’il y a une tour de ventilation dans le placard. Là je rigole et ironise: ecolabel mais l’électricité pour le ventilateur c’est écologique ça ??! J’ajoute que la fenêtre ouverte, c’est infernal ! Bruit jusqu’à 3h du matin et à 5h odeurs et bruit de nouveau. Pour finir, le petit déjeuner. Un monde fou et des gens entassés…dont des gens qui toussent. J’indique à la personne de l’accueil qui tel un cerbère m’avait demandé sans ménagement mon numéro de chambre, que vu le monde, je vais prendre mon petit déjeuner dans ma chambre. Elle m’invective et me dit que je n’ai pas le droit…ce sont des appartements équipés d’une cuisine pourtant ! Je n’ai pas pris ce petit déjeuner car j’ai jugé que les conditions n’étaient pas assez sures par les temps qui courent. Pour info, j’ai regardé ce qu’il y a au petit déjeuner de proposé : café mauvaise machine, jus orange reconstitué, petits croissants gras, yaourts…peu de choix. En même temps, pas de rapprovisionnement puisque la personne en charge de ça est derrière le plexiglass et surveille les arrivants plutôt que faire son travail. Bref, une catastrophe. De 4 nuits, je n’en passerai que 2. Je vais ailleurs où je suis mieux reçue.

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Lihat Ulasan Tetamu untuk Hotel di Clermont-Ferrand

Mencari hotel berdekatan Opera-Theatre? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
Appart Hotel les Laureades
3.6/562 Ulasan
Super emplacement avec magasins a cote pres de la place Jaude et 10 mn a pied gare routiere. Hotel propre et personnel accueillant. Je recommande sur Clermont Ferrand
Eklo Clermont Ferrand Centre Gare
3.9/556 Ulasan
Super accueil. Chambre très propre. Mais sanitaires très petits.
Mercure Clermont Ferrand Centre Jaude
4.5/543 Ulasan
Vraiment satisfaite de mon séjour.
Best Western Plus Hotel Litteraire Alexandre Vialatte
4.1/567 Ulasan
Stayed here for a couple of nights. Front of house chap could have been a lot more helpful, we felt we were pumping him with questions which he should have been telling us before we asked. eg what to see in the local area and even a map. The room was ample with good views over the roof tops and cathedral but no fridge! No milk provided, we had to ask at the bar area but with no fridge was difficult to keep fresh for the morning Breakfast was very good with views over to the cathedral.(lovely fresh orange juice) Car park was under the hotel, our car was hit while parked there as very tight parking spaces but there is no CCTV. Some of this hotel was a BW Signature collection but not all.
Dav'Hotel Jaude
3.9/554 Ulasan
Clermont-Ferrand City Center
This review is in respect of my customer service experience around the booking rather than the accommodation itself, which I have unfortunately not been able to comment on. Myself and a friend made a booking to stay at Dav Hotel in April 2020 as it was our intention to watch Clermont play a home European Cup rugby match. The hotel contacted me to advise that they were having to close due to the COVID-19 pandemic and therefore my booking would be cancelled. Knowing full well that we were entitled to a full refund, we decided to try to support the business by instead accepting a credit for a future booking. Due to the continued COVID-19 pandemic and government restrictions which impacted upon sports stadium attendances in France, it was not until the 2022/23 season that we could use our credit. We therefore contacted the hotel, requesting a credit in February 2023, on a weekend when Clermont were due to host Leicester Tigers in the European Cup rugby. The hotel manager, Florent Bertelli, responded to our request, confirming that the credit was only available for 18 months and that the booking was therefore lost. Having reviewed previous correspondence, we were never advised of the possibility of losing the credit, which did not appear to be date limited. Being regular travellers and having needed to make a number of cancellations during the COVID-19 pandemic we consistently took the view that we would do everything we could do help businesses survive such difficult times by accepting credit vouchers rather than refunds. All other hotels that we have booked over the last couple of years have been flexible and accommodating, and appear to put the customer experience above the bottom line profit. In this case, we were fully entitled to a refund and we suppose it was our own fault for being so trusting of this business, actually believing that they would appreciate our support rather than stealing our money.
Comfort Hotel Clermont Saint Jacques
4/572 Ulasan
Situé à proximité du CHU, d'une station-essence Total et en face de l'arrêt de tram Jacques-Loucheur. Présence d'un petit parking gratuit sur la rue. Personnel accueillant. Chambre avec penderie (7 cintres + 2 étagères). Présence de bouilloire avec 2 madeleines, 2 sachets de café soluble, 1 sachet de thé et 1 sachet de tisane. Présence d'un restaurant ”Le petit marché” sur place [pratique pour éviter de descendre en ville (2 plats pour 16 €) mais qualité moyenne). Wi-Fi fonctionnel. Isolation phonique intérieure moyenne (on entend parler dans le couloir). Chauffage fonctionnel (y compris dans la salle d'eau). Petit déjeuner (buffet) : pains, confitures, viennoiseries, jus de fruits (dont oranges pressées), fromages, charcuteries, yaourts (dont grec), compotes de pommes, salade de fruits, pancakes, thé, café, corn-flakes, fruits de saison, bacon, saucisses, œufs brouillés.

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