Hotel berhampiran Terminal Tower, Cleveland

酒店位置非常好，窗户直接看到伊利湖，非常棒 設施：齊全，周到，但洗漱池下水很慢 衞生：乾淨！ 環境：漂亮 服務：服務熱情，早餐現做，非常棒！

在我們入住期間，每個人都很友善，樂於助人，從辦理入住手續到代客泊車，再到餐廳服務員。 游泳池很乾凈。 我們的樓層很安靜，房間也很漂亮。

The staff were very accommodating which was particularly important for my wife who was being seen at the Clinic. We were given a room late morning, arriving before standard check-in and were allowed a little later at 1pm, since our appointment and lab work took longer than expected. Most important was the staff in the Club on the 14th floor. There were three women in particular that were cheerful, extremely helpful - one's name with Antoinette. I apologize for not having the names of the other two women but they were present on Sunday 10/27/2024, so Im sure they can be identified by you. Despite the difficult circumstances for the visit to Cleveland, these people made a huge difference. We will be sure to request a room on the 14th floor when future Clinic visits are needed.

PLEASE TAKE NOTE: Although listed as a Marriot Property, it is not managed or maintained by the Marriott corporation (and it really reflects this issue!). I have continuously stayed at this hotel for the past 4 years and have watched it substantially decline. I am a Marriott Silver Elite member and have liked the convenience of being able to access my car versus the Marriott Courtyard a few blocks away. I have always wondered why this Marriott was not up to standards in terms of mechanical issues (on two occasions-no working a.c. in the room (this week I had to move rooms at 11 p.m. at night); poorly stocked kitchen, paper, towels and even missing the coffee basket this time). I asked, dropped lists, and never received them. During this particular stay, my first room had one bed that had a lot of hair on the inside of the sheets and pillow. It made me question if the bed had just been made, not changed. The food has always been minimal and you really need to bring your own. I am not even picky, but it is ridiculous. Well, after tolerating continuously barking dogs and people fighting in the room next door at 1:45 a.m.-none of which is the hotel's fault, I arrived home to 2 angry phone messages that I had not checked out and the hotel was booked, etc. etc. and the second individual was extremely nasty. Well, the paper bill I received at checkout clearly recorded the time at 7:48 a.m. -so what is your issue? When I called today to make sure we were all set with this issue, the gentleman was extremely indifferent, bordering on rude. Most of the staff act this way-as if the occupants are ”pains in the butt”-very unprofessional and it makes you afraid to ask for anything. I am really not confident they know what they are doing technologically. It makes you feel terrible and scratching your head if you have stayed at a real Marriot (at any level) . On the ”plus” side, the rooms are spacious, and the location to some very good restaurants outside the door, CWRU, the medical centers and the museum area is outstanding. One manager, the night I had to move went way out of the way to move me and make sure the next room was cooled down and ready with the lights on-and I didn't even ask to move. He was the only good experience in this last stay. The Marriott Corporation needs to intervene or remove the company's association.

Terdapat segala-galanya, katilnya sangat selesa, tetapi lampunya antik, dan suis memerlukan tombol.

Katoya was absolutely amazing!!! She makes a delicious espresso martini and has amazing hospitality. She made my stay so great and look forward to coming back to Cleveland and staying at this hotel again.

#好評#對性價比，梳洗用品，位置，鄰近店舖，隔音，床品舒適度滿意；酒店前台服务好，卫生干净房间不错？酒店设施较齐全，下次再来吧。旅行来看朋友，选择这里方便！值得推荐的酒店！就是前台登记服务到0点不太方便。

The access road is terrible. Bathroom was very small and didn’t feel super clean. No free breakfast. Walls seemed pretty thin as you could hear traffic passing by. On the plus-side, two free water bottles in the fridge and the staff were very friendly.