Hotel Colombo dengan Gim

What a great hotel, it certainly didn't dissapoint! We were upgraded to a room with a view of the lake which was beautiful. We had Christmas dinner buffet and it was one of the best ever, with an amazing amount of choice.The staff were very friendly and helpful, they certainly know what hospitality means. Easy to recommend!

コロンボを代表するホテル。 立地も良く、ホテル隣の建物にはスパセイロンや床屋、スーパーやフードコート等が有る。 ホテル内にはレストランも複数あり、食事には困らない。 朝食も品揃えが豊富、味噌汁も有る。 築年数が長いので、古さがみられるが、清潔感は十分。 プールは広くて立派だが日影が無いので日焼けに注意、日中は泳いでいる人は少ない。

We loved our little stay at Mandarina. However, the food (buffet breakfast) was below average. Service was snail paced, perhaps only for us. Pros: Location Cleanliness Cons: Food Delayed service

Excellent service from the team from the front door to the room service Exceptional front desk staff Vey convenient location easy to access to anywhere Great view clean linen

Booked it because it was the only hotel that had a bathtub in the area. It is not located on the beach, the beach is a free 10 min shuttle away. The pool is nice and big, the breakfast has a wide variety of food and is delicious, loved the tv speaker in the bathroom. Partial sea view is not very good. I feel like they put everyone on the same floor. Construction was happening outside but it couldn’t be heard in the room because of the sound proofing.

The room is clean and specious for 3 of us and the lacking only no toothbrush provided, only 2 towels instead we paid for 3 persons. Breakfast was ok only the noodles is not properly cooked as it is still hard to chewed😅. (Still room for improvement) The main highlights was the service we received from the bellboy Mangala. He is very helpful, approachable and always smiling. Others then that it is easy to get the public transportation i.e. tuk tuk and car. Definitely we will be coming back again. Thank you

What a letdown! A place we used to adore turned into a disaster, all thanks to a single employee who completely disrupted our repeated visits. Although I'm tempted to mention the manager's name, I don't wish to jeopardize someone's livelihood. Instead, I strongly urge the hotel to focus on training their staff in handling situations professionally and courteously. Customers should never be treated poorly or made to feel worthless. This unfortunate incident occurred during my friend's engagement, which started off wonderfully but ended in disappointment due to a billing issue that was insignificant. There's a clear explanation for why this billing issue occurred, and I'd prefer not to discuss it in this review. However, I would gladly share the details with the senior management of the hotel. Moreover, I believe the hotel owes an apology to my friend, who had to endure this unpleasant experience on their special day. It's disheartening to think that what should have been a joyous celebration was marred by the behavior of a single employee. It's crucial to instill in your employees the understanding that customers should always be a top priority, and anyone within the premises should be treated as a valued customer. This experience has left a sour taste, and I sincerely hope that the hotel takes appropriate measures to address this. We genuinely want to continue enjoying this beautiful place without a single employee tarnishing the wonderful memories we once had.

When we checked in and came to the room we found out dirty spots on the bed sheet and there was a huge pile of dirty pillows on the bed. So we called housekeepers to clean this mess up, then supervisor came suddenly and offered us another room which was cozy and comfortable. Huge thanks to her for that gesture. Nice rooftop, by the way

There were several problems: 1. Inspite of 2 king-size beds, which had been guaranteed in booking, we got 2 rooms with separate beds 2. We were waited for check-in for 25 min, cause the receptionists couldn't find the reservation, till the time, we found confirmation in email and resent it to them

The staff name Shukri at front desk should'nt become a front desk officer. No respect to customer, very bad body languange, voice tone so rude when speaking to guest, not only toward me. Most concierge staff far much better customer service rather then this particular front desk officer. Overall stay was good except that particular staff attitude.