Hotel Kolam air panas di Colombo

OK Folks once upon time this used to be one of the best hotels in Sri Lanka. That was decades ago, this is one of the very few Sri lankan government owned hotel today. This is not so luxurious to match a five star, but a pretty good hotel which fits in well for a three star. There are glitches here and there, it's an old building, you might find the hot water not working or a broken switch, pardon that, the hotel is working very hard to fix those with the little financial resources they have. The staff of the hotel are very kind and hard working. If you request them for something, they will not hesitate to try there best to satisfy your needs. The hotel has undergone a renovation recently and working hard to maintain a good menu of food. Again people are good and hard working but with the financial resources they have, there are limitations. Overall its a good 3 star hotel with a decent menu of food and really polite people. Help them by reserving your rooms with this little place which has a big history, the more guest who visit this place, the more money they get, so they can serve you better the next time your arrive. Be kind when making your reviews, try to look through the eyes of good people here who are trying to make your stay the best ever. Let encourage more people to use thus hotel so they can soon start to cater you with five star perfection.

What a great hotel, it certainly didn't dissapoint! We were upgraded to a room with a view of the lake which was beautiful. We had Christmas dinner buffet and it was one of the best ever, with an amazing amount of choice.The staff were very friendly and helpful, they certainly know what hospitality means. Easy to recommend!

We loved our little stay at Mandarina. However, the food (buffet breakfast) was below average. Service was snail paced, perhaps only for us. Pros: Location Cleanliness Cons: Food Delayed service

Excellent service from the team from the front door to the room service Exceptional front desk staff Vey convenient location easy to access to anywhere Great view clean linen

Booked it because it was the only hotel that had a bathtub in the area. It is not located on the beach, the beach is a free 10 min shuttle away. The pool is nice and big, the breakfast has a wide variety of food and is delicious, loved the tv speaker in the bathroom. Partial sea view is not very good. I feel like they put everyone on the same floor. Construction was happening outside but it couldn’t be heard in the room because of the sound proofing.

The room is clean and specious for 3 of us and the lacking only no toothbrush provided, only 2 towels instead we paid for 3 persons. Breakfast was ok only the noodles is not properly cooked as it is still hard to chewed😅. (Still room for improvement) The main highlights was the service we received from the bellboy Mangala. He is very helpful, approachable and always smiling. Others then that it is easy to get the public transportation i.e. tuk tuk and car. Definitely we will be coming back again. Thank you

What a letdown! A place we used to adore turned into a disaster, all thanks to a single employee who completely disrupted our repeated visits. Although I'm tempted to mention the manager's name, I don't wish to jeopardize someone's livelihood. Instead, I strongly urge the hotel to focus on training their staff in handling situations professionally and courteously. Customers should never be treated poorly or made to feel worthless. This unfortunate incident occurred during my friend's engagement, which started off wonderfully but ended in disappointment due to a billing issue that was insignificant. There's a clear explanation for why this billing issue occurred, and I'd prefer not to discuss it in this review. However, I would gladly share the details with the senior management of the hotel. Moreover, I believe the hotel owes an apology to my friend, who had to endure this unpleasant experience on their special day. It's disheartening to think that what should have been a joyous celebration was marred by the behavior of a single employee. It's crucial to instill in your employees the understanding that customers should always be a top priority, and anyone within the premises should be treated as a valued customer. This experience has left a sour taste, and I sincerely hope that the hotel takes appropriate measures to address this. We genuinely want to continue enjoying this beautiful place without a single employee tarnishing the wonderful memories we once had.

When we checked in and came to the room we found out dirty spots on the bed sheet and there was a huge pile of dirty pillows on the bed. So we called housekeepers to clean this mess up, then supervisor came suddenly and offered us another room which was cozy and comfortable. Huge thanks to her for that gesture. Nice rooftop, by the way

There were several problems: 1. Inspite of 2 king-size beds, which had been guaranteed in booking, we got 2 rooms with separate beds 2. We were waited for check-in for 25 min, cause the receptionists couldn't find the reservation, till the time, we found confirmation in email and resent it to them