Hotel Courtyard di Colorado Springs

I’ve been a Marriott Bonvoy elite member for quite some time, and I have to say this is the worst hotel I have ever stayed at. During the second night of our stay, we realized that someone, not us, had blown their nose in the comforter. Upon further inspection, we noticed blood stains all over the comforters and duvet covers. We brought this to the staffs attention and took the comforter and duvet off the bed and put it onto the floor as instructed by the cleaning staff. Shockingly, when we returned that night, the same, dirty comforter, and duvet cover, were placed on the bed. Laughably the cleaning staff had left a calling card, not 6 inches from one of the blood stains. When we brought this to the attention of the Bell staff, we were told that no one was on duty and we would have to make the beds ourselves if we wanted to clean sheets. To make matters worse, they had no extra comforters available, so we had to use the temporary blanket on the bed. While, we did not eat breakfast or have any meals at the hotel, during our five day stay, we did not see any staff manning the in-house Starbucks, during any of the listed open hours. When we brought these points up to the receptionist that appeared to be on duty, she informed us that it was actually past her shift and the night receptionist had not reported for his shift. She informed us that she would notify the manager, and the manager would reach out to us. The manager never reached out. When we got back to the room on our last day, the sheets that were dirty, were still on the floor. even after we informed the staff that the room was in substandard condition, they still did not clean the room. If I could give negative stars, I would, this place is a pit. You can definitely see the management does not care about this property. This is the worst Marriott property I have ever had the displeasure of visiting.

A perfect hotel for our Special Olympics weekend. We got two rooms and even though they weren’t adjoining the front desk made sure they were across from each other. The pullout couch was really comfortable. Very clean and quiet. Nice shower. Couldn’t hear any noise from other rooms, and in a great location to walk to restaurants and a quick drive to other eateries and stores. Super close to the USAF Academy. We’d go back.