Hotel dengan Khidmat Ambil/Hantar di Colorado Springs

房間整潔，但退擔保金較慢

The hotel was renovated last year and felt new. The room layout was smart and worked well for our party of three. The breakfast was delicious (try the fresh yogurt with mixed berry compote!) The staff was friendly and professional. The beds were comfortable. The pool was welcome after a day of hiking. I don’t like breakfast area TVs (I had two in my room) but they muted the sound. This hotel could put on a clinic for other operators.

Check-in was easy, although the front desk was frequently unstaffed for extended periods of time when we were there. Breakfast staff was great. Yogurt machine was broken. Small market was expensive - the gas station on the corner had many of the same things for half the price. Our issue was with housekeeping. A sign in the room says housekeeping is provided every other day, which is fine. They came the day after we checked in and never again - for our six day stay (and we were out of the room by 9:30 am at the latest every day). They did not replace any towels, and we were given one washcloth for three people over six days (and one make up wipe for the six day stay also). Our kitchen had no paper towels (empty roll on the holder), and those were not replaced for the entirety of our stay despite asking housekeeping staff in the hall, twice. At arrival we had two, half-rolls of toilet paper. We had to ask at the front desk for more because we weren't given any on day two of our stay, and housekeeping never came back for the next four days. There are no shelves in the bathroom, so towels need to be hung over the very dusty door top or on the coat hooks in the main room or over the doorknob. There's a handle on the shower door that would work, but that holds the shower mat. There's a hook next to the shower, but if one person hangs their towel there, no one else has a place to hang the towel while in the shower. Guests could hang towels over the shower doors themselves, but they'll just get soaked when the next person takes a shower. The electrical outlet is placed so that one's small appliances (razor, curling iron, etc.) have the cord draping across the sink. One day there was a very agitated woman sitting in the breakfast area for almost the entire day. There was a snowstorm, so it was nice that she was provided some shelter, but her profanity ridden tirade lasted at least 25 minutes - the entire time we were eating breakfast - and no staff members addressed it. She approached us for money but was very nice when we declined. The pool was clean. The hot tub was not. The fitness area was clean. The laundry was $3 per wash and per dry. We stayed during a snowstorm of at least eight inches of snow, and the parking lot was not plowed the entire time we were there. There aren't a lot of restaurants nearby, but GrubHub was easy. The room was clean (except for the top of the bathroom door and the floor near the bed and sofa). The elevators were fast. Staff people were nice. No airport noise bothered us. Mountain views were pretty.

While this is an older property, like many Hilton Garden Inn properties near airports, it is being updated and modernized. Still a work in progress, but I was impressed with the renovated bathroom and some of the updated decorations. The room was clean, and everything was in good working order. Wi-fi was reliable and fast. The fitness center while clean, is kind of dated and needs new equipment. The staff was friendly and efficient, and the airport shuttle was reliable and very convenient. There are many choices near the Colorado Springs Airport, but this Hilton Garden Inn Colorado Springs Airport is a solid choice for its comfort and convenience.

10 nice location, clean, courteous services.

I don’t understand how anybody could be excited about this place. The staff was nice and the breakfast was acceptable and the coffee was definitely good. Having a comfortable bed without sheets that smell like fabric softener is a pretty big deal and this hotel had that which was great. However, the air conditioning and heating system was very dated - with paper taped on the thermostat to tell me to use the manual controls on the air conditioner…which was barely able to blow air. The other mismatched furniture was well-used as well. I don’t know how anyone could consider that this was recently remodeled. The bathroom felt to be beneath the expectations of a Hampton. The wifi simply didn’t work. The lobby certainly does not feel modern in any way. I was depressed by it at first sight. I would stay here if I had to again but it definitely wouldn’t be a choice high on my list. I am sorry if I hurt anyone’s feelings at the hotel for giving a truthful review like this, but it was certainly not a positive experience that I’d like to repeat.

The hotel was a nice place to stay for one overnight. The check in was easy and not much information provided by the staff. The room was a king bed and a nice sized room. Everything in the room looked new and a large TV was nice. There was medium sized refrigerator, microwave, and coffee maker. I was on the 3rd floor and there was no ice machine, only on the 2/4 floors. There is an airport shuttle but only on Monday - Friday, which I didn't like. Next door is another Holiday Inn and they have an airport shuttle, but same thing only Monday - Friday. I think it would make sense to have 7 day shuttles with overlapping days so they could have 7-days a week coverage, that would be my suggestion. Would be higher ratings in my opinion if they had 7 days. The breakfast wasn't much and a to go grab bag. Again, I understand this isn't a 5 star place. The room was nice though, Holiday you are almost there but not quite.