Cari Kondo di Bilbao

"We loved staying here. The location cannot be bettered. How lovely to have stayed at a place in Bilbao that afforded a choice between pintxoing and staying in and making simple meals at home. The staff was amazingly helpful. Thank you!"

"Отличный отель с просторными номерами студиями, в идеальном расположении, вид с балкона чудесный! В номере все что необходимо для проживания!"

"這是一家公寓式酒店，坐落在英國公司旁邊，有地鐵去火車站和汽車站，非常方便。樓下和附近很多餐館。英國公司6層有大型超市可以購買各種食物。這家酒店沒有前台，但是有24小時在線前台。唯一不足的地方是預訂後，沒有收到任何郵件通知怎樣check in。所以我們去酒店門口，按門鈴接通酒店在線服務，給我們發了郵件，給了進門密碼。然後需要在線check in, 可以用郵件的連結或者有check in機器。check in 需要拍預訂者的證件和自拍一張。然後需要填寫所有入住者的證件訊息。check in 後會收到房間號和密碼。進房間後，有welcome gift, 裏面有水等小食。非常貼心。可以下載酒店的app, 就可以用手機開鎖，非常方便。強烈推薦！"

"Whilst the facilities of the room are good the communication is absolutely woeful. We tried for 3 days to contact the property after they sent the pre-registration email through ALL of their channels - email, Whatsapp and phone call with not one response. It came to the day of arrival and with no response we had to try via Trip.com and finally got to live chat with a person who then followed up with the hotel. Needless stress for us that could have been avoided with a simple reply. Whilst we had an enjoyable stay the public areas are very dark (the walls and ceiling are painted a very dark grey) and similarly in the bathroom of the room - seemed a very odd colour choice. Also, we could smell what others were cooking in their rooms. Finally, (not the hotels fault) but we had noisy neighbours in the room above and as the floors are timber we could here them (or their kids) making noise til 1 am. Overall, disappointed."

"Tout était parfait. Nous avions une vue incroyable sur le musée Guggenheim Juste un petit bémol sur l’odeur des serviettes et le fait qu’il n’y ait qu’un seul oreiller par personne. Mais ce n’est qu’un détail et une préférence personnelles tout était parfait et efficace!"

"Hay confusión al reservar, dicen dos habitaciones y solo hay una habitación, entro anuncio dice estudio y este dice dos habitaciones error de publicidad"