Hotel berhampiran Stadsgraven, Copenhagen

We booked a room via booking.com in one year advance. The day before arrival a notification came that my card was rejected and advance payment did not work. I updated my credit card info twice and it was still rejected. I used this card succesfully several times before in hotels and payment was always flawless. Balance, payment limits were perfectly set, and my bank does not know any attemts of money withdrawal. So, after the second rejection a notification came, that my reservation was cancelled while we were on our way to Denmark. Immediatel after this notification, while traveling, we wrote emails to the reception, tried to call them (phone number did not work) and wrote them on messenger. No answer came. On arrival I have met at least five other angry and disaappointed travellers who ran into very similar problems we did. The receptionist first told me that our room was already given to someone else and there are no free rooms left. Then he ”suddenly” found a free room, but for double the price which could only be paid in cash. We paid for it (miraculously my card worked for taking the cash from the ATM). Took the room but were kicked out from there some two hours later. First they told us that we get another room, but they just gave me back the money and kicked us out to the street. We were lucky enough to find another hotel that night, but I will never return to this place and I don't recommend you to do it either.

Although they informed us that they clean the room every 3 days we stayed there for 5 nights and they didn’t clean it once.. We went to the reception twice asking to clean our room but the only thing they did is to give us the supplies. (New bedsheets, towels and toilet paper) We had to change our bedsheets on our own. Hopefully they will clean it for the next guests..

There was a small hiccup when changing over to the new booking but quickly solved by the reception who personally delivered the items. Maybe they do not have abundance of staffs but a multi tasking staff gets the job done faster and efficiently

The location is superb really in the center. The service is okay. Early check in is available if upgrading the rooms for the whole stay. The room is very far from the elevator for this type of room i booked but totally understandable.

Good location close to the train station. The staff are friendly with superb breakfast.

飯店旁是M2地鐵站,前往機場方便,交通位置不錯 飯店大廳很大,設計感十足,早餐餐廳寬敞又舒適,餐點種類多,美味可口,還可以自製鬆餅,用餐感覺很享受, 吧檯服務人員很親切,我自己買水果酒喝,沒開瓶器幫我開,還給我冰塊,令人印象深刻的飯店.

Room was perfectly clean. The sheets and the bed were very comfortable and clean. No smell in the room or anything. Carpet was also clean. The breakfast is great good variety of cold plates along with some hot dishes as well. Yogurt, cereals, pastries, salami, omelets and meatballs basically everyone can find something. Location is great because it's close to metro, train and bus station, also there is a big shopping mall close by. Overall, after reading so many negative comments I was actually surprised as in reality my room was great and everything was in good condition.

Great hotel and near public transports. Very convenient to get to the airport. The breakfast crew members were very friendly and helpful. Best I have seen so far in my 1 over month in Europe. Always willing to help guests and always smiling. Kudos to all the team members.

It was really so nice hotel. Very clean and comfortable. I can choose this hotel when I go to Copenhagen again.

Kedua-dua hotel Daftar Masuk dan Daftar Keluar adalah layan diri dan moden. Meja penyambut tetamu hotel ini sangat mesra dan mereka membantu saya mencetak dokumen secara percuma. Biliknya kecil dan tidak ada peti sejuk. Semuanya sederhana. Sarapan pagi tidak buruk, pelbagai lebih murah hati. Hotel ini sangat baru, tidak mengapa untuk menginap selama satu malam dalam transit.