SBH Fuerteventura Playa

I stayed at the hotel for 5 days. I had a pleasant experience until the last day. I booked a courtesy room for the day I left as I was not leaving until 3pm. I was told there was no charge for the room and that towels were provided. The following morning (my departure day) I received a call from Juan who worked on Reception to say the room was not available. I spoke to him in person after the call and asked why I could not use the room he had booked and if I could have an extension on my own room as this was their mistake, not mine. I was told no. I asked to speak to the Manager, who came out to me and apologised, saying the room was available and told me where it was located. At 11am I was due to check out so I went to my room to collect my belongings and found the door was wide open!! My belongings including a tablet, passport and cash were in full view of anyone walking past. I informed Juan on Reception of what had happened, told him it was ok as nothing was missing. At 2pm I went to get the key to the courtesy room which was on the 3rd floor. I queried this as the rom the Manager spoke to me about was on the 1st floor. I entered the room and found debris including screws, nails and plaster all over the floor, the was a puddle of water by the vanity sink. it was filthy and there was no towel other than 2 that had been used to mop up mess from the bathroom. I was denied a towel by the Spanish speaking maid when I managed to find her. The room was so hot I tried to open the patio doors but they were locked and would not budge! It was then that I turned on the air conditioning unit and received an electric shock that took me off my feet and threw mw against the opposite wall. My arm was completely numb! I looked up at the ceiling and a tile had been removed revealing bare wires and cabling. The electrics had completely blown and I was left with no sensation in my arm. I left the room and went to reception. I reported what had happened to Juan and he told me there was no Manager as she had left for the day. I told him he needed to report the incident as it was a Health and Safety issue. At no point did he ask me if I was ok, or apologise. he just looked at me dumbfounded! As my coach was coming to pick me up, I had no choice but to leave with no apology, just an email address to contact. I sent my email after I returned and was simply told in a very short and concise reply, that the hotel was sorry, this was a human error! I contacted Love Holidays regarding this and received the hotel's reply which stated I had been rude, unreasonable and demanding! They also said the room was given out of courtesy and they are not obliged to give it at all. It said the room was not checked before I was given access to it because I was in a hurry? I booked a room the day before and was told there was no charge. The hotel said it was not cleaned or prepared - it was unfinished!! The hotel say I cannot have been electrocuted as they sent there te

Nice, intimate hotel, nice service, very close to the free parking at the hotel The waiters from the hotel restaurant and the bartender from the pool bar, Maria, deserve special praise always smiling and very very nice we will definitely come back here

Dangerous trip hazards so fall now making personal injury claim Burt food Lack of standards No facilitys working No staff available 1 drinks machine per 500 rooms joke cues for drinks Stay away you have been warned don't waste your money here