Pengguna Tanpa Nama
12 Jun 2024
First time to Vietnam so chosen this 5 star hotel near airport so that we can go to other places next day due to late night flight, the room was not big given to the price of a family room but overall is clean and acceptable, was planned to go to the restaurant that said closing at 12 midnight but happened last order was at 10:30pm which wasn’t stated on the website so we had to order room service, food was not too bad and pho was better than expected (but meat quality is not good) as attached in photo, during our stay we tried to exchange HKD but the front desk never mentioned if we could exchange more the rate would be better , actually the rate is 22% difference when exchange for $100 HKD and $500 HKD and no one mentioned until myself figure out later at airport, very disappointing service not to mention the front desk never ask to join the IHG membership until we checked in the Danang intercontinental hotel which shared to us about the benefit of joining IHG and is free, two hotels are same in Danang for 5 stars but this one to us is like 3 stars in regards to service and facility while it opened for only one year, small and staff doesn’t speak good English makes it harder to communicate except front desk staff
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