Red Roof Inn Syracuse

Great customer service very accommodating. I can’t complain.

Asked for towels and didn’t get them until a few hours later but the lady at the front desk is so sweet she helped me out!

About the only good thing I can say about this property is that it is close to the I-90 exit ramp and the check in and checkout experience was reasonable. Everything else was below par, there were no towels in the room, the bedsheet had a stain and the bed linen was yellowing in places, the phone was not working, necessitating us to walk down two flights to reception, the door and door lock were very hard to open, and there was no coffee maker in the room (it was a part of the listed amenities). Definitely not recommended.

The lobby and elevator smelled like ****. Soap/ shampoo dispensers empty. I had a hand towel in the bathroom. That’s all. One hand towel. The room smelled awful. Floor was very dirty. My flight was heading out in a few hours otherwise I would have went somewhere else. 0 stars. Never ever again.

RR was the best option among budget hotels in the area. Price per night was according to my expectations. Nevertheless, the bathtub would benefit with a reface. My counter experience (check in/out) was excellent (fast and amiable). There are very good dining options in the neighborhood. I will definitely stay with them, during my next visit to Syracuse.

when checking in we tried to arrive early and the kay at the desk was a bit abrupt and somewhat rude in the manner in which she told us we cannot check in early. lack of tack and professionalism. when came back we were checked in quickly with no problems. the room was clean and the only noise came from the employee laundry room in which the dryer made thumping noises into our room. when it was not operating the room was quiet. somewhere in between our stay we walked outside to hear rain music blasting extremely loudly from somewhere on the 2nd floor but when we went inside our room couldn’t hear it. the last few days of our stay the shower staying backing up with water while we showered which was a bit annoying and cause big dirt ring to stain the bathtub. the check out was just as quick and seamless as the check in.

People were fighting in the common area's. The heaters in the room kept clicking through out the night like water dripping on steel. The AC unit in room 220 did not work.

It was perfect for my overnight stay in Syracuse. The AC unit didn’t have a heat option and it was below freezing outside so my room was a little chilly but bearable. Considering what I paid and I was only there a night, it was fine

The guy at the reception was nice and helpful. He went to find towels for us when there was none in the room. Other than that, the experience was the worst that we have had in all the red roofs that we have been a patron of. First of all, there were NO TOWELS. Although it was supposed to be smoke free, the room and everything in the room REEKED of CIGARETTE SMELL. Our clothes stank of cigarette smell after sleeping there for one night. The door to the washroom couldn't close properly, probably because a Jack Reacher wannabe kicked it down before we came that night. Other than that, TV was good, beds were ok, water pressure from shower was good. I have been to other red roof inns in Henrietta, Binghampton, and Clifton park, but this one in Syracuse by far is the worst! It has complete changed my impression of red roof inn. Apparently not all red roofs are made equal!