Hotel berhampiran Aragón mañicos mios, Dubai

I had a very nice experience with rove la mer the team and réceptionniste were so friendly and the room was super comfortable and clean I liked the design and the beach wish to come back very soon

The date we booked is our 36 years marriage anniversary. I highlighted it when booking. The hotel is very kind and thoughtful of the special date. A nice cake and wonderful flowers are prepared in our room. We are very touched and happy. The weather is windy but we still have inside swimming pool to enjoy. That is clean and with warm water. My new swimming suit was left in the swimming changing room. Hotel swimming department kept it for very formally and sent to my room also with a nice bag. The swimming suit is actually a brand new and 1st time wear. The staff in GYM room is a nice guy. When I look around there was a very early morning, no others were using the GYM. He has time so introduced a lot in patient. Other services are also available and in very good consideration. Thanks very much

Kami menempah penginapan di Dubai untuk meraikan hari lahir saya, dengan harapan dapat menikmati masa berkualiti bersama-sama dengan kakak saya. Apabila tiba, kami disambut mesra oleh En. Rodel, yang membantu kami dengan bagasi kami. Dia sangat sopan dan akomodatif, membuatkan kami berasa dialu-alukan dari awal lagi. Walau bagaimanapun, pengalaman kami di kaunter penerimaan tetamu semasa daftar masuk amat mengecewakan. Apabila kami menghampiri Encik Abdelrahman di meja depan, dia meminta ID kami. Saya memberikan ID Emirates saya kerana bilik itu ditempah atas nama saya. Malangnya, kakak saya terlupa ID fizikalnya dan bertanya sama ada salinan elektronik sudah memadai. Dia segera berkata, ”Tidak.” Dia menjelaskan bahawa dia terlupa IDnya, dan saya bertanya apa yang perlu kami lakukan kerana kami telah melakukan perjalanan jauh dari Abu Dhabi. Saya bertanya sama ada mereka akan menerima saya tetapi bukan kakak saya, apa gunanya? Jawapannya sekali lagi tegas, “Tidak, kami memerlukan ID fizikal. Kami tidak boleh berbuat apa-apa tentang itu.” Walaupun kami berusaha untuk menjelaskan keadaan, dia tetap tidak mengalah, menegaskan bahawa hanya saya yang akan diterima dan bukan kakak saya. Saya sangat kecewa dan kecewa, jadi saya meminta untuk bercakap dengan pengurus. Abdelrahman meneruskan proses daftar masuk tanpa melibatkan diri lebih lanjut. Apabila pengurus tiba, dia menjelaskan bahawa walaupun protokol itu sememangnya memerlukan ID fizikal, mereka akan membuat pengecualian kali ini. Kakak saya mengakui kesilapannya tidak membawa ID fizikalnya, tetapi cara Abdelrahman menangani situasi itu jauh dari memuaskan. Penolakannya berulang kali, tanpa menawarkan sebarang penyelesaian alternatif, mengecewakan—terutama memandangkan ini adalah hotel 5 bintang. Perkhidmatan pelanggan yang betul, terutamanya dalam industri perhotelan, melibatkan lebih daripada sekadar mengatakan ”Tidak.” Ia memerlukan pemahaman, empati dan kesediaan untuk membantu tetamu dengan sebaik mungkin. Selepas daftar masuk, kami dibantu oleh Encik Choi, yang membantu kami dengan beg kami dan mengiringi kami ke bilik kami. Profesionalisme dan sikap berbudi bahasa beliau adalah berbeza dengan pengalaman kami sebelum ini. En. Choi, bersama En. Rodel, En. Gaurav, dan En. Rozaldo, benar-benar menonjol sepanjang penginapan kami. Mereka semua sangat membantu, sopan dan mesra, dan mereka layak mendapat pengiktirafan untuk perkhidmatan pelanggan mereka yang cemerlang. Secara keseluruhan, penginapan kami menyenangkan, tetapi pengalaman daftar masuk meninggalkan kesan negatif. Saya berharap kakitangan kaunter penerimaan tetamu menerima latihan lanjut dalam perkhidmatan pelanggan, terutamanya dari segi empati dan penyelesaian masalah. ”Tidak” yang ringkas bukanlah jawapan kepada setiap situasi, terutamanya apabila tetamu sedang mencari bantuan.

It is a good hotel, although it was very late when we arrived that night, it was still very good reception, but the hair dryer was broken that night, and finally the hotel was replaced. But the requested slippers did not arrive. Call the front desk in the next few days, everything needed was delivered in time, and the attitude was very good, thank you very much. The hotel is well located with a swimming pool and beautiful public areas. Good price, highly recommend this hotel.

Took a staycation holiday at the Palm and it was wonderful. The theming inside the hotel is gorgeous and the pool area is very pretty. I would advise couple travellers to think about the time they book as it can get really busy with families and small children that can influence the vibe. Food here is very overpriced and being so far away can make you feel trapped into buying very expensive meals. We went to Jamie Oliver’s Street Pizza restaurant which comps your meal if you make a new record of slices in your meal. I set two new records and had a meal comped for myself and my fiancé. We did buy a pin-a colada in a pineapple each at the bar and though it was very expensive for a drink, it was probably the best pin-a colada I ever had. The service can get tedious as you are asked at every corner of the hotel for your room number, I guess they have issues with people from the Waterpark trying to sneak into the hotel. The waterpark was a bit of a safety hazard but I’m sure a great day out with the kids. We had a great time, however I think for what we were looking for we would have preferred a more intimate getaway at a shangri-la for the price.

I have been a loyal guest at ALL(Accor) for several years, but my recent stay was quite disappointing, and a significant departure from the high standards I have come to expect. Upon arrival, I faced a frustrating delay in check-in. Despite having called the hotel beforehand to confirm my booking, I was made to wait until 4:00 PM to get into my room. This was particularly inconvenient as I had a long journey and needed to freshen up before a scheduled event. Adding to the frustration, a special request I made a week prior to my stay was completely ignored. When I brought this up at the front desk, not only did they claim they had no record of my request, but the manager's response was surprisingly rude and dismissive. This lack of professionalism and courtesy was deeply disappointing. The problems did not end there. The checkout process was equally cumbersome and time-consuming. It took much longer than it should have, adding unnecessary stress to the end of my trip. Overall, my recent experience at Mercure Mina Gold was far below par. The combination of delayed check-in, unacknowledged special requests, and an inefficient checkout process overshadowed the positive experiences I've had here in the past. I hope the management addresses these issues promptly to restore the quality of service that regular guests like myself expect and deserve. Until then, I regret to say that I will be reconsidering my options for future stays.

الخدمه ممتازه جداااا .. اول زيارة للرتز واكيد بمررها..اخص بالشمر ميرنا موظفة الاستقبال مريحة في التعامل خدومة جدااا حفاوة استقبالها لنا عطانا شعور جميل .. مااقصرت وتمت معانا خطوه بخطوه من دخول الفندق لغاية المغادره.. الفريق بشكل عام تعاملهم راقي ومهذب.. شكرااا ميرنا شمرا فريق الرتز فرع DIFC

فندق رائع وموقع جميل وموظفين ريسبشن محترمين خصوصا الأخ تامر ساعدنا كثير الله يعطيه العافيه انصحح بالإقامة بهذا الفندق ولي رجعه له ان شاء الله في كل مره ارجع فيها دبي

The Hotel is located in the center of the city, hence the accessibility to anywhere in Dubai is so easy. Rooms were spacious. The facilities were also excellent. The room service were poor, we asked for bottle of water and the response were so arrogant. Overall the experience were good.

It was amazing stay , very neat and clean rooms . Location also near bus station, metro station very nice . especially thanks to Ms. John lean from front office , very polite , and smile always , giving right information about the rooms and hotel. Keep it up .