SureStay Plus Hotel by Best Western Durham Medical Center

Mean ,rude employee in the morning. Disrespectful attitude and sour demeanor.

Nice hotel

They have Clean, big rooms. It was perfect size for my family. I *think* they are currently making renovations but you couldn’t even tell! Super good, for super cheap!

房子有螞蟻

The manager was really nice and the bed was super comfy. I was there for 2 weeks and housekeeping only came 3 times.

I wasn't able to take a bath. The bed was uncomfortable and to high. Other than that it was great.

Noise…trucks backing up, people locking car doors, traffic…I was on the third floor and the person I was on the phone with even asked what that noise was because it was so loud and clear over the phone. Stains on the floor and bedding.

The bed is great, but when it comes to cleaning not geat at all. The room was covered with dust and the tub was dirty. The staff was very rude! Extremely unprofessional, and very disrespectful to other guests as well. Only the front desk staff and managers were rude. Cleaning staff and cooks were very friendly. Would've given 3 stars if staff was nicer.

The parking lot was full of people hanging out with loud music when we arrived after 9 PM. The person at the front desk barely spoke to us- at one point wasn’t even sure if they had my reservation. When we were directed to our room the floor didn’t feel solid in the hallway, it was lumpy and coming up. The room smelled bad, you could hear and smell everything from outside, ther doors into the building were all propped open and none of them actually locked. Then I’m the room the shade didn’t close all the way so the parking lot lights glared in the entire night and there was a huge gap Under the door so we heard everything in the hallway all night. People were in and out all hood of the night.