Hotel berhampiran Dues Park, Duesseldorf

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

My all dusseldorf trips contain nh hotels. This was the 2nd time at city nord nh. I like it.

I can’t say enough about our stay here except that I wish I could have stayed for longer. The staff and service was perfect from start to finish, being highly professional but personable at the same time.

Very new and clean. Location is ok, can walk to train station around 800 metre~15 minutes. I love the buffet breakfast, very variety. The staff at breakfast area very so diligent. The negative thing is the reception lady never smile to me, I prefer the man at reception always say Good morning to customer!

As a short-stay hotel, everything is within my expectations. I made a mistake with the room booking, but the hotel would not allow me to move the dates forward by a day. I ended up making a second booking to fit my arrival date. As a result, I paid an extra day, which I did not stay, which is extremely costly. Trip.com did its best to help, which I was most grateful for. The hotel management definitely has something they have to worry about.

I always stay here when I visit Düsseldorf. Nice location but not that many amenities. Breakfast is really great for the price but the check in is so slow.

Great location, 3 minutes walk to the main train station. Was not very cleaned, found some hair on the bed when I checked in. But not that important. Internet is not so fast.

The hotel is in a great location with all sights in walking distance. The room was amazing, comfortable, large and well designed. It can't get better in town Have to mention as well the breakfast. The service was extremely friendly and the buffet offered was excellent and of high quality. Rezeption team very helpful.

Friendly staff that all spoke English. The location felt safe and was very quiet but still central. The room was nice enough and had enough space, and the hotel was comfortable with some artistic design. My room faced towards the direction of the old town but was silent at night, and quiet during the day even with the windows wide open. Plenty of hot water, but the towels were small and cheap. A coffee expresso machine in the room with coffee but no tea. The hotel looked a bit tired in places but nothing to worry about and repairs were ongoing. Unfortunately the advertised computer I needed was missing apparently broken. This was unacceptable and my only real complaint. No garden seating area. The breakfast was good with enough to choose from including hot food, but it finished early at 10:30. The English black tea wasn’t and was horrible, so British tea drinkers bring tea yourself. If passing I’d stay here again for sure.

room, location is great my stay was perfect especially a warm welcome when I arrived. the receptionist saw me tired from walking under the cold, instead of asking passport but offered me a bottle of water.. lovely.. and other staffs at breakfast were excellent service mind. cheers Hampton Dusseldorf :)