Blue Lagoon Hotel and Conference Centre

Great venue for a multi-day conference. Friendly and helpful staff making everything work (even through load shedding).

I was in East London to run the Buffs Marathon. I'm glad I made the decision to stay at the Blue Lagoon Hotel. Everything was well handled from start to finish. After I booked online I phoned the hotel to explain what type of room I would prefer (quiet and away from the 'action'). This went according to plan and everything ran smoothly from our arrival and for the duration of our stay. The room was comfortable, quiet and at a very reasonable rate, it had everything we needed. The breakfast buffet was of a very high standard and service was efficient and friendly. Well done!

Third review Giving balanced reviews and praise where it’s due is helpful for all guests. This visit, (compare my previous January review) I highlight the obvious and pleasing upgrades. The hotel was being repainted in places and the roofing was being renovated. I did not mind seeing workmen and ladders at all. They reminded me that we too ‘clean house’ and that the hotel is serious about surfaces being kept fresh. Railings were clean. Well done Mr. Peter Gregersen (GM) and team! The workers were friendly too. A few discreet signs advising wet paint would have been appreciated (mom had a painted hand). I was pleased to have met the Executive chef at breakfast and also the GM. Courteous discussions about challenges and successes provided valuable insight which many guests are simply unaware of. Signage Repaired since my last visit. Looking good! New guests may be a little confused about parking arrangements. Reception Very courteous. Thank you Olwethu for helping me with my room request and for following through with the thoughtful placement of water in the fridge. Made a lovely impression – no need for me to cool water upon arrival. There was no blaring music at reception. The experience was tranquil and efficient. As a returning guest, (and even for new guests) I still recommend providing emphasis on experience. Consider monitoring returning guests and greeting accordingly: ‘So good to see you again sir’; ‘You do remember that you have security parking on hotel premises?’ ; ‘Would you like a refreshing cordial while we check you in again?; ‘If it rains we have an umbrella for you in the cupboard’ (I didn’t check to see if there was one – this hotel is not a single building with lifts – the rooms and apartments are spread out among well-kept gardens) etc. In my view, a quick call to the room a few minutes later will demonstrate the hotel cares that expectations have been met. This also obviates the generic welcome back cards that some hotels provide. It’s very personal and may address any issues seen in other reviews. ‘Would you like an additional towel? Do remember that we offer a room service snack list for you to enjoy on your balcony and cocktails are served on the terrace’ etc. Room Blinds were clean and straight. Old wooden curtain rods have been replaced so no more animal noises. Curtaining was clean. Very tranquil and clean. Thank you. Still no cushions on cast iron balcony furniture? Our bathroom was very clean and water drained well. I called attention to a patch of mould in some grouting and the cleaner paid particular attention to scrubbing. Well done! Tea and coffee facilities are offered and the microwave was spotless. The apartment front door closed easily – well done! Beds neat and very comfortable. Sliding door windows clean and clear. Well done! No mini bar facilities are offered. Consider asking guests if the fridge could be pre-stocked? Sell the experience! For guests in self-catering rooms, consider offering to purchas

We recently had our wedding reception at the Blue Lagoon Hotel, and it was a wonderful experience! The location was perfect, the staff were friendly and helpful, and the facilities were excellent.

A very tranquil place situated at the river mouth and the sea. Beautiful sunset sitting in your sea facing apartments ( secluded & private) . Backed up with a culinary restaurant and a Bar which adds to the ambience of the place Versatile chef Ms Unathi can appease and tantalise your palate with delicious spreads. Very secure and awesome place for a family outing. Staff very helpful and always willing to assist with a smile. keep it up.

This accommodation is absolutely amazing, real value for money, very good breakfast and extremely clean