Hotel Kolam air panas di El Arenal

My honest experience with hotel Torre Azul. To start with some of the upsides, upon arrival the hotel was right next to the bus stop (that's one of the only area benefits). The staff are really nice, I think this was the best thing about being there (best and only good thing), most members of staff were nice, the young ones especially, the older ones were a bit less friendly, but they were ok. The hotel appears ok from the outside (quite fancy) but it lets you down past the door. It's extremely dark and gloomy, it has a hospital vibe to it and even outside at the back where the pool was, it's very dark (keeps the water too cool + defeats the purpose of having a pool area - to be in the sun! I ended up never using the pool for this very reason - money wasted as they charge more because they have a pool). I was given a room in what I presume was the least developed, ugliest floor of all with no recent renovation. The room was smaller than expected, had very old furniture and extremely uncomfortable beds (two single beds but one was taller than the other so I couldn't use them as a bigger bed). Every door on this floor creaks, but very loudly too which is only further amplified by the flooring and lack of decorum (again, very hospital like - tiles all over the floor?!). This aspect in particular was horrendous - everything was so loud every step, every word, everything. I had read some reviews regarding the walls being thin and how you'd be able to hear everything from your neighbors' and I thought that was a joke - it was very true. I couldn't sleep either of the two nights I was there (I left earlier by a day because that place was so bad it drove me insane and the lack of sleep ruined my day each time). People were having fights and loud arguments, some hotel stayers would make noise until 3AM and no staff or security would show up to calm things down - very weird. It's been very long since I stayed in a hotel and felt this unsafe. All doors/furniture were really old. The door gave me the impression that it was open all the time, the balcony door didn't seal properly so you'd always hear the wind/noises. It's really not sound proof it ruined the whole stay. The beds are very uncomfortable and you're expected to cover yourself with a bed sheet.. I've seen this bedding at hotels before but never this thin. Combine this with air coming through that balcony door + being awake at night because of slipper noises and banging on the hallway = dream vacation I guess. The balcony view was also just some people's homes and the back of the hotel which had some trash around. They charge specifically for balcony too, as if you get the sea view (no side of the hotel has sea view because they're far from the sea). Another thing they charge for is location. Now, there are shops around which is fine, but it's nowhere near the beach! You walk a good 15mins there. I can't believe I did not choose hotels next to the beach for 30£ more thinking I'd save and stil