Crystal Mountain Hotels

My boyfriend and I had a fantastic stay for New Year’s at Village Inn! I would describe the room as a clean, yet basic, no-frills accommodations in the perfect location. I was surprised by how comfy the bed was and what a great view we had from our room, which even included a balcony. The guy at the front desk was amazing! He was able to find us a last-minute room on a holiday weekend AND reminded me that I get an IKON discount. The only downside was the two-night minimum, which came to just over $600 for one night since we weren’t able to take any extra time off work. Regardless, it was one of the most fun, memorable New Year’s vacations I’ve had in a long time! I saw some reviewers complain of thin walls. We could hear the conversation of the group next to us while we were getting ready but it didn’t bother us. My boyfriend and I slept with noise-cancelling headphones just in case and didn’t have any issues getting to bed or staying asleep.

Friendly staff, basic but decent rooms. Excellent location and decent sized rooms. Close by food places and good parking. Staff helpful and welcoming. Amazing scenery and the balconies are a nice touch. Struggling to get the minimum wore limit here! Would come back ok.

When I first checked in to Village Inns, it took 45 minutes to get keys coded to the door that actually worked [The front desk person was amazing, it was not his fault. He had excellent customer service skills]. The ice machine was in the next building so it was not easy to access and unpractical to use on at the level I would have. There was no AC/way to regulate the temperature in the room and there were no screens on the window, so I couldn't open it to cool the room overnight due to the bugs. The shower pressure barely misted during the shower. The hot water in the bathroom sink was way too hot immediately after turning it on. It seemed like such a high cost [$230/night] for subpar accommodations. I was grateful to be able to get away from the fireworks with my dogs but I would not come back again. I gave the feedback when I received an after visit survey, but basically received a "it's your fault for not telling us all these things at the beginning of your stay and we're human". Also "we hope you come back and give us another chance". As I was only going to be there overnight, it wasn't worth wasting more of my trip to wait for them to come and fix things.