Hotel Mesra keluarga di Saint John's

On the booking it asks for “special request”, (we asked for 1 hour early check in if possible because of our plane arrival time) and when we arrived she said it wasn’t possible. No problem! We know sometimes it isn’t possible. Went to the bar without complaint for an hour until the 3pm time she gave us to retrieve the key. When we got there we saw the original receptionist was on phone so I spoke to the colleague next to her (A family was sitting in lobby but no one at the reception desk). I said hello and told the colleague we had checked in but were back as instructed to get the room key, please. I was polite (In customer service 25 yrs). She said “ok I’ll need to ask her” and turned to the woman on phone (not sure if she interrupted her) and suddenly the woman on phone stood up and yelled at me “ma’am I’m going to need you to go ahead and take a seat!”. Like I was some unruly passenger on an airplane?? My husband was ready to tell her off and leave, but I chose not to further escalate the situation. I won’t allow anyone to bait me into meeting them on the low road. Once settled, I went back and said how she spoke to me was not ok and I had done nothing deserving of such treatment. She said “I’m sorry you’re offended” (not a real apology). I told her that actually it seemed as though my presence somehow offended her because I hadn’t even spoken to her. She said it was because she was already helping the other people in the lobby. I pointed out that I had no idea that she was helping them as they were not at the counter, and anyhow my inquiry was to her colleague (who wasn’t on the phone or speaking to anyone else), NOT her, so it made no difference. This time she apologized for “upsetting me” and said she did not want to damper our stay. Better, but too late, the unprovoked behavior ruined the stay. Asked or 1 hour late check out because of our flight departure time, which is normal in most 4 star hotels, and they did give it to us. We are from St Martin here visiting Antiguan friends. They brought us here for dinner the night before and we loved the location so decided to book. Safe to say, not how we expected to be treated, not 4 stars, never coming back. Rooms need updating, no washcloths, no water pressure. Woken at 7:30am by staff using a leaf blower outside the building. The beach is lovely, but for us that was it. Stayed on July 6, 24

The location of this guesthouse is perfect as a base in Antigua, or even to wander around St Johns day or night. There are two routes to walk into town. 15min walk down past the gas station will take you to the supermarket, markets and West bus station, and 15mins heading right will take you to the port, gift shops and food outlets. The guesthouse is on a residential street in a residential area, and make no mistake it is a very safe and friendly area! It can be noisy with the wildlife ( dogs, roosters and tree frogs) and noise from passing cars with music blasting out day and night, but welcome to Antigua where you will hear this everywhere, and it just adds to the experience! Prince is the most hard working Man we have met in a guesthouse setting! Prince is constantly looking at ways to improve the guest experience and after staying there for a month, we are in a position to say that he genuinely cares for his guests and chases people constantly to sort out repairs, and limit inconvenience to people. The guesthouse is spotlessly clean thanks to Prince and his housekeeper Miss Jacobs. We are happy to call them friends after the care we have received. Prince will arrange transport and advise/help book trips etc. Set your expectations to the fact that you are staying at a guesthouse where other guests come and go, you will have use of the communal kitchen and outside space, but will have your own private bathroom facilities. We used this setting as a way to meet new people and listen to their life experiences from all walks of life and from many different countries. We absolutely without a doubt will stay with Prince when we next visit Antigua. Thanks for the opportunity to meet you and Miss Jacobs.