Hotel berhampiran Cathedral of Santa Maria del Fiore, Florence

It is very good option to stay in Florence. Even though I stayed in a room with 8 beds, it was very comfortable. Clean, very nice, recommended. The location and cleanliness are very good. I can say that I wish I had stayed here for both nights.

My recent stay at this hotel was incredibly disappointing. First of all, there was a problem with the central heating system in my room, which the staff was unable to fix. As a result, I had to endure an uncomfortably warm room with both the tiles and air conditioning set to max heat. Despite my complaints, the hotel staff refused to offer me an alternative room and even tried to blame the issue on the Lego store below the hotel, which was obviously a lie. We had to have all windows open to be able to stay in the room, and to make matters worse, my room was located facing the main street, and I could not get a good night's sleep due to the constant noise. To top it all of I was discovering that my room was infested with bedbugs. I woke up with itchy marks all over my body that lasted for days. This was an unacceptable and utterly revolting experience, and the hotel staff did not offer any compensation or even apologize for the inconvenience caused. When I brought up my concern with the receptionist during check-out, he simply dismissed it with a smile, showing a complete lack of empathy and professionalism. Overall, I would not recommend this hotel to anyone. The issues with the heating system, the constant noise, and the bedbug infestation made my stay unbearable, and the lack of concern and professionalism from the staff only added to my disappointment.

Have been travelling around Europe and stayed in around 11 hostels now and this was easily the worst. Stayed in a 4 person dorm. The hospitality from the staff left much to be desired. The bathroom door in the SHARED dorm did not lock which is surely a basic necessity. Basic levels of cleanliness are not maintained in this hostel. The supposedly clean room had smeared bogeys in the bed, hairs everywhere, dust, suspicious sticky stains, stained sheets with holes in them, a blocked shower drain and a dirty shower, a toilet that didn’t flush properly and an odd smell throughout. The building also has no soundproofing whatsoever I could hear the person in the next room breathing. We were also unfortunately staying during karaoke night and could very clearly hear all the words to ‘Do they know it’s Christmas’ in September whilst trying to sleep (with earplugs in). Absolutely would never come back.

I loved this quirky old hotel. It is old fashioned in the best possible sense; very well situated close to the train station, the Duomo and the centre of Florence - so a perfect location for shopping and sightseeing. The rooms could do with some refurbishment but are air conditioned, kept very clean, and everything works. Doubles are generous in size, single rooms are small. Breakfast is continental with cheese, ham, muesli, croissants, cake, coffee, tea, hot chocolate and detox water. Most importantly, the staff here were unfailingly courteous and helpful. They really could not do enough for us, from letting me borrow an adapter, to recommending excursions, booking taxis, and accommodating a late check out. There are trendier, more modern hotels in the area, but that is reflected in the price - you get what you pay for.

還可以，實在找不到住的了，勉強住住，千萬不要留重要的東西在房間裏，櫃子無法上鎖

位置很好，步行就可到那幾個景點，廣場附近很多大牌的店，房間布置也很nice，打破了我對非全球酒店的片麪認識。可以推薦。

I had problems trying to find a hotel in Florence at short notice and ended up booking a room at this hotel. First I should explain that this hotel is on the second and third floor of a building. I was given a room by the stairs, which by the way are made of wood I think, so the noise of people going up and down was terrible. There is a lift, but it will only take you from the ground floor to the reception, so if you have a suitcase and you are given a room on the third floor, you have to drag it up the stairs, near to where my room was. My room was big enough, with 2 single beds, and a bathroom almost the same side of the room, painted in red! and very dark, even with the light on. The room and bathroom were clean and my linen and towels were changed every day. Breakfast was good, plenty of choice, eggs, cereal, fresh fruit, cheese, cold meat, etc. Unfortunately the reception area was dirty. There are 2 or 3 settees with a material cover, which has not been washed for some time. The location of this hotel is excellent. 15 mns to the Duomo and 30 mns to the Ponte Vecchio. The guys at the reception were very helpful, polite and one of them, on the night shift, (regrettably I did not ask his name) never stopped smiling. Great service. Would I recommend this hotel? Yes but make sure you are giving a room away from the stairs.

I couldn’t have picked a better located hotel if I had tried!! It is literal steps from the Duomo and the views from the rooftop terrace make any flaw inconsequential. I would absolutely stay here again if I came back to Florence. The hotel is located on the fourth floor of the building, but there is an elevator to take you up. The rooms are a little worn, and could probably use a fresh coat of paint, but they are nice. The beds could also be updated, they are definitely on the firm side, but they aren’t uncomfortable. The bathroom towels were far better than the average hotel. Other people said the staff was rude, but I didn’t find that. There was an older gentleman who wasn’t particularly friendly, but he wasn’t rude at all. Breakfast was good, I just wish it started a little earlier.

地點一流，環境很好，早餐舒服，服務絕對，這間酒店真的找不出差的地方，我也很喜歡。 但設施方面讓人覺得不舒服，儘管業主應該很有誠意。空調系統好像花了不少錢，但客人不能自己控制，每次需要聯絡前台，啟動也是很慢很慢，讓人覺得麻煩。廁所的燈亮得讓人炫目，夜裡上個廁所應該就睡不着了。 房間有蟲，我看到了電蚊香，但感覺應該不是臭蟲，住了兩晚 幸好沒發現身上癢的問題。 前台服務員辦理入住手續，辦完了就送你進房間，呵呵，感覺怪怪的，如果酒店、房間設施就中規中矩 不需要這樣服務吧。房間窗簾也是怪 最外層就是拉一半，呵呵，造型別致。衣櫥也是怪。 第一次點評酒店這麼糾結，總體挺好的，但感覺到很多地方有點奇怪。於是退了最後一晚住宿，換去其他酒店

Really nice and helpful staff. When I got to the room, I was a little negative as felt a little worn for the price I paid, but when I woke up, with the nice high ceilings, and the artistic vibe, and the warm coloured sunlight coming through the big tall window I felt good and happy. I liked the natural feeling, and the shower room felt... Authentic .Probably not what you want if you are looking for a posh place, but if you can afford it, and looking for a cool place, it's great! I'd strongly suggest getting some wine and nice ham and cheese and sit out on the terrace in the evening, (especially if you have a friend!) - that's what you are paying for! I could charge my phone by my bed, but just had to reach down a bit to unplug a side light. I didn't have time for breakfast, but the breakfast area also looked good with a nice Mediterranean vibe.