Hotel Santa Maria Novella di Florence

the hotel is clean, modern and has good location as the tram is right outside. everything was great except that all my jewellery were stolen while i left my room to roam around the city. all my jewellery was worth at least Eur 3,000. i left them in a box which was placed in my luggage since there was no safe in my room. but when i came back to the room after a whole day out, all the jewellery were gone. the hotel managers were helpful initially, saying they would investigate and compensate me for my loss. but after i gave them all the receipts and credit card transactions of those items which were stolen from me, the managers just ignored my emails despite me trying to ask them for any updates on the progress of my case. at the very least, they could show me the cctv and allowed me to talk to the cleaner/staffs entering my room while i was away but that didn’t happen. i dont even know what is going on now that im already back to my home country, and the hotel did not even bother to update me anything even though they promised to investigate and compensate. hopefully, someone fm the hotel could see this and get back to me please! im honestly traumatised, nvr expected that my stuffs could be stolen right inside my room in a reputable hotel.

The hotel's facilities exude a charming, classic elegance! The balcony room was a huge plus for drying clothes, which is incredibly important for travelers. Breakfast was simple, with no hot options. However, I really enjoyed the variety of sliced hams they offered, a true local specialty. Sipping English black tea while assembling bread with those colorful ham slices and a couple of cheese slices was an absolute delight! Florence is beautiful. These experiences will become cherished memories for us. Thank you!

The botel is at the best location near train station within a few minutes walk. Rooms are spacious and organized. I was upgraded to a double bed room but actually there is some issue with the aircon system for the room that I cannot adjust cooler temperature and must follow next doors for heater instead. I found out when I returned to my room at night. The staff helped me change to another room quickly.

Hello everyone. The room matches the photo, I arrived alone and they put me in a room where there was no one else, which was very comfortable. I arrived before the check-in time and they met me halfway and checked me in earlier, which is also a plus. There is a gym on the territory, it is included in the price of accommodation, but there are not many exercise machines, which is understandable because it is not a professional gym) The room itself is very spacious, the rooms are cleaned by a maid. I would also like to mention the administrator Karla. The girl is very kind and does her job well, it was pleasant to talk to her. I will come back again if such an opportunity arises.

The hotel is very close to the train station. Service was good. The room was quite small, but it felt surprisingly cozy, and all amenities were well-stocked. I was told it wouldn't earn IHG points, but I later noticed some bonus points had been added to my account. The restaurant was decent. Breakfast was okay, though it did get a bit repetitive after having it for many days. Many places are within walking distance, and public transport is also easily accessible. There's a Five Guys right outside the train station, and their extra Cajun fries are delicious!

This is an apartment hotel with spacious rooms that were generally clean. The service was decent. The location's convenience is moderate: it's a bit far from Florence SMN train station, about a 15-20 minute walk, but there's a tram stop nearby that goes directly there. It's also a bit far from attractions like the Duomo and the Uffizi Gallery, requiring about a 10-minute walk to catch a bus.

This is a 4-star hotel. The location is absolutely perfect. 1. It's directly across from the Firenze S.M. train station, literally just a crosswalk away, which is incredibly convenient. 2. You can walk to the Duomo in just 12 minutes, and the route is lined with shops where you can buy and eat things. Be aware that because it's near the train station square, there are quite a few homeless people around. Service: The staff member who checked us in was very friendly and personable. Facilities: The bathroom was very clean, and all the amenities were complete and worked well. Great value for money: We were very pleasantly surprised to find that our room had a balcony with a view (as pictured). The balcony was also quite large, with a coffee table and two rattan chairs. This hotel made our stay in Florence even more comfortable and enjoyable. Highly recommended.

The location is quite convenient, just across the road and around the corner from the station. However, the check-in process was quite slow. We arrived early, but our room wasn't ready, so we went out to explore. Even after returning at the official check-in time, we still had to wait another ten minutes. Overall, the breakfast spread was quite varied and plentiful. The breakfast staff were also very friendly and their service was commendable.

Facilities: Overall it is quite new, the toilet is a little small but the room is spacious. The air conditioner is also new. There is also a drying rack in the toilet, which is very useful. The room has a refrigerator and tea bags. The only downside is that the curtains only block out half of the light (? So it's a little less private. Hygiene: Cleaned very clean every day Environment: Very close to the train station, turn right and walk a few steps. It's also very convenient nearby. There is a supermarket downstairs. There are many Chinese restaurants around, and you can walk to various attractions. But because it is near the train station, there are sometimes teenagers screaming at night, which is quite annoying. Service: A very socially friendly hotel. The front desk is only open in the morning. When we arrived at night, we registered the information online in advance. The hotel sent us the check-in information for self-check-in. We didn't send the information on the morning of our check-in day, so we were a little anxious. Fortunately, Ctrip helped to call for consultation and sent it immediately. There are two doors in front of the room, both of which are password locked, which is safe. You have to climb one floor. There is an old European elevator that we didn't dare to use. We basically didn't see anyone in and out of the hotel. When checking out, just give the key to the lady at the front desk, and you can store your luggage.

Close to the main train station and also walking distance from beautiful Florence city center. Very convenient location. This appartement is very clean and you find what you need for your stay. Sometimes it was a bit noisy as it faces to street with quite some traffic. Also we heard neighbours talking occasionally. In general we were very glad to have selected this place.