Ulasan Hotel das Cataratas, A Belmond Hotel, Iguazu Falls

Do NOT book this hotel - consistent terrible subpar service (provide wrong info, didnt communicate essential info, SILENT TREATMENT, slow service, wrong shuttle bus despite verifying twice with 2 different staff, only take down my cocktail order but I didnt get to hold/drink my order) from the reception, guest relations and concierge teams (many staff around but they are really bad at their jobs). No one takes ownership - talked to 3 different hotel managers (face to face) but new mistakes appear. Belmond's service -＞ avoidant style (ZERO follow up from any manager, each said I already spoke to the previous). Lousy service experience. Utterly disappointed. Good points - convenient location: (the only hotel) inside Brazil's Iguazu park (but service deteriorates due to no competition) and an excellent spa experience. Alternative to stay inside Iguazu park - stay at the hotel inside Argentina's Iguazu park.

Once in a lifetime experience. Do it. Treat yourself. One night is enough, maximum 2 unless you have the money for more. Get up early for sunrise and go see the falls before tourists arrive. Nothing like it. We didn’t think Y restaurant was worth it but the al la carte menu was incredible so go for that or Buffett.

To be able to see the fall prior to the opening of the park is precious. Facilities are top notch. Room service is fast. Shuttle service available to get to the gate of the park, from there, a taxi ride to the airport is only 10 real.

Thaís is the best hotel I have ever been to. Not just the landscape, but also the architecture and the service provided was outstanding

Fabulous hotel in an amazing location! To be able to see the falls before the park is open is very special. All the staff were so friendly and the customer service was second to none. Definitely recommend as a place to stay!

Location could be the main reason to stay in this hotel it locates in the park probably only hotel guest are allow to walk and see the falls in the morning before tourist comes n after perfect place to stay if you wanna watch sunrise n sunset of iguazu falls

Simply stunning! One of the best experiences at a hotel ever. The staff are amazing, the rooms are immaculate, the food is top class.

Wonderful hotel with the unique experience of staying with the Parque Nacional de Iguaçu. The building itself is also a piece of history and the facilities are top notch. The staff is very attentive, informative, and friendly with the exception of the registration/check-in desk. Most of the employees at the front the desk acted as if they were being bothered to perform their job which was such a stark contrast from the rest of the hotel staff. We are a younger couple that had been traveling for a week prior to arriving to the Belmond and we saw the difference in the treatment one such employee (Martins) gave to us, as compared to other customers who may be older or appear wealthier. In fact, we enjoyed the hotel very much regardless and wanted to extend our stay but we were met by ambivalence by Martins and Samuel at the front desk and instead of extending for three more days chose to save the money to stay another property next week.

除了貴，基本沒有太多缺點，這次定了間瀑布景觀套房，景色一流，房間佈置和酒店設計非常Old fashion，今年66週年，另外酒店是景區唯一酒店，LVMH旗下的，所以管理服務等都不錯，SPA也很值得嘗試

雖然房價不便宜，但是物有所值！👍

來巴西怎能不來伊瓜蘇？！酒店就在公園內，無需再購買門票；下午6點到早晨9點，住店客人獨享大瀑布，前台可以提供雨衣，徒步到大瀑布下面…

이구아수 폭포 공원 안에 있어서 폭포를 보기에는 아주 좋습니다. 다만 LVMH 호텔답게 부대비용이 많이 비싸니 참고하세요.

房間極其滿意，4個陽台都能看到瀑布。 每天主動打掃2次，minibar也是免費的 接送非常周到，尤其是從阿根廷機場到酒店的跨境接送非常順利 導遊極其專業，知識豐富，禮貌周到 酒店是唯一在伊瓜蘇瀑布內的酒店，如果希望在公眾開放的9-6點以外安靜欣賞瀑布，尤其是絕美的日落日出，是不二的選擇。 早餐還能在室外部分看到不少當地的動物，比如長鼻浣熊

我必須説，去伊瓜蘇就算是吐血，都要住這家酒店，可以在景點關閉前後，獨享景區，不要太爽。