Ulasan Maruei

Very nice hotel with great hospitality. The outdoor onsen is amazing and provides lake views that you may see many swans swimming on the mirror-like water surface.

food taste very yummy, many varieties staff very nice, explains every dish with details nice view of the room

Very nice and tidy place n food was of very good quality n room is spacious n clean.

The ryokan is old style but clean. Staff there are polite and friendly. I have booked the room with “open bath”, but I have been told there’s no such type of room upon check in. Initially, I felt disappointed but quickly trip.com solved the problem before I made complaint. Anyway, the whole stay is pleasant.

Booked this for our honeymoon plus birthday trip! Very nice stay, good experience! The view in hotel is niceeee. Altho no Fuji view from our room.. but the overall experience, the food -dinner and breakfast both amazing, and the hotspring are all very nice. Oh we used their shuttle service to pick us up too! The staff in station help us make a phone call and they come shortly after. Good service.

Good place , the room is clear , service very good, food is delicious

Excellent services. The room was clean and neat. Nice views from basically every part of the hotel

This is traditional Japanese's style hotel. Room is big as we have 3 people together. room are face to the lake, but side window can see Fuji Mountain in the next day morning. also, Hotel top roof can see the Fuji Mountain. Dinner and breakfast are very good. staff are nice and helpful. most of staff can speak very well English. there are 2 hot springs: one is on top floor, and one is at ground floor. Top floor hop spring with nice lake view. Hotels have shuttle bus for pick up Guest from Station to Hotel, Green line bus also have stop Infront of hotel. Anyway, it is very nice experience for stay at this hotel.

飯店距離河口湖䇄7分鐘車程，有停車場，或可去河口湖information centre找職員幫助打電話叫飯店派酒店專車接送，10內已經到，非常方便。酒店每早八點至十一點，每半小時一班車送去河口湖站，回來也可以之前一樣打給他們返回酒店，非常貼心。早餐及晚餐餐點精緻美味，晚餐更預備獨立房間，慢慢品嚐美食，氣派十足。我們訂了三日兩夜，他們兩天的早餐和晚餐也不足，令我們充滿驚喜。溫泉酒店分別有地下室內浴池及五樓露天溫泉，我個人一直喜歡露天，沒有焗束感覺，而他們其中有個露天溫泉，可以看富士山浸溫泉，十分享受！另外，酒店有付費溫泉，半小時內也可以對富士山浸溫泉哦。職員基本大多數態度有禮，但不是每個前台也懂英文。唯一奇怪之處是trip.com已經收取全部費用，但到check out時，前枱耍求要再付全費，我給予網上銀行賬單証明已經付全費，他們用了不少時間打去trip.com. 發現原來之前費用是deposit, 我們要再付費酒店，等7～14日，trip.com才退回全費deposit, 個人認為此舉有點多餘，其他酒店經trip.com訂根本不用此手續，前枱要為我們打去trip.com感覺有點不願意，好像我們麻煩了她一樣，令我少少感覺對此酒店扣了分。

房間很寬敞，湖景房，窗户外面就是河口湖。到河口湖車站後可以讓遊客中心的工作人員幫忙聯繫酒店安排車來接，到酒店後就有抹茶小點心。一層的温泉是室內的，五層的温泉是室外的，觀景台在五層，但要注意開放時間。晚飯是懷石料理，非常精緻。

位置：旅館不近車站，不過有shuttle接送。從旅館去車站，旅館每半小時有班車；從車站回旅館，在下午6PM前，在車站的收費電話( 110円)致電到旅館約10分鐘shuttle便會到bus stop10接送。 清潔度：十分乾淨，很舒適。 服務：很優，check-in時會有welcome餐點。 設施：頂層6樓有看到富士山的露台；5樓有看到富士山的戶外溫泉；2樓是吃早餐的地方；1樓是室內溫泉區。 圖片是在頂層6樓拍的富士山🗻，真的很美🫶🏻

酒店位置方面，酒店位於河口湖下方，所以不會有房間可以同時看到河口湖和富士山。旅客可以乘搭旅館提供的接送服務或河口湖綠色巴士線到達旅館。 食物方面，早餐和晚餐都十分豐盛，味道不錯。 旅館服務人員十分親切和細心。 整體而言，很滿意。

食物可以又再提升，可能未必岩口味。 酒店環境優美附近寧靜，有免費停車場，酒店對出係望到湖景，環境舒適。整體都唔錯，book咗溫泉房間超級舒服，會想再嚟多次。5樓嘅觀景台可以望到富士山。景觀一流，拍照打卡必去。

房間非常好 明亮乾淨 純日式風格 有日式的年代感 但一點也不破舊 讓人感覺很温馨 服務非常好，進門就會給你送上茶點，餐食是和式料理，做得非常用心，屋內就能看到富士山和河口湖 屋頂的展望台也非常驚喜 性價比極高！