Mt. Fuji View Onsen Ooike Hotel

Staff are generally nice and helpful. Most of them can be communicated with English which makes our stay easier. There are two hot spring site inside the hotel with one on the ground floor (1/F) and one on the top floor (5/F). One thing to note is there is no towel provided inside the hot spring changing room. You have to bring the towel inside your room to the hot spring site - and bring it back to your room if you plan to enjoy the hot spring 2nd time. This arrangement is not familiar for me as when I visited other hotel, they usually have more than enough towel for replacement at the changing room. There is a room for kids to play and stay and it is great from family with kids. My kids also enjoy the welcome food very much (lots of donuts and cookies!) The dinner for my package was Kaiseki-style. Since me and my family stayed for two nights, it is good that they have designed different meals for two nights! The beef is great I have to say. The staff will try their best to briefly introduce what the dishes were. We have the dinner in the restaurant so it may be a bit crowd and noisy to some people. From other tables I can see there is option for hotpot or even crabs! Re-checked with hotel's official web-site there are more choice on the dinner menu. Regarding the dinner menu choice, I did not find it when I order through Trip.com (maybe my bad), so it will be better if Trip.com can optimize the website outlook to make it more noticeable (I think this opinion applied to all other similar type Japanese hotel which provide high quality dinner). When you arrive Kawaguchiko train/bus station, you can go to the Tourist center there (just turn right when you leave the station, it is at another building) and ask the staff there help to call the hotel for the pick-up. Similary, when you check-out, you can talk with the front-desk staff and arrange the shuttle-bus back to the station.

Everything was excellent, the room was comfortable and the onsen was great. We were lucky to get Fuji view from our room everyday during our stay!

Very nice onsen in room, and of course excellent Fuji Mountain View. Definitely will visit again

Great services and environment. Amazing mt view from room, plus free flow of coffee at lobby. The two onsen areas are great too - wish the price could go a bit lower but definitely will consider re-visiting.

This is so far the best experience I had in Japan, the bell boy was waiting for us in front of the hotel. We were specifically arrange a private room for our dinner and breakfast, unfortunately due to fogging we were unable to see Mt. Fuji during breakfast. The in-room onsen was really fantastic with Mt. Fuji view.

The hotel is very convenient and close to the Tokyo station .. definitely will come back again