Hotel berhampiran Shiraito Falls, Fujiyoshida

This is the second time staying in Fuji Ginkei, while the first time was in 2017. The reason I chose it when I went to Kawaguchiko the second time was the perfect location, service, and food when I stayed in 2017. First, I should thank the hotel staff. As you might know, it is tough for solo travelers to book a Ryokan room. As a search around the hotel list, which I think is perfect for the stay, Fuji Ginkei is one of a few hotels which said OK. I appreciate it. The location is perfect as you can see the lake and mountain simultaneously. For Kawaguchiko, only a few hotels have this kind of view. When you arrive at the Kawaguchiko station, don't forget to call them, and they will pick you up. However, when you live, if you want to take their shuttle bus, you need to check their shuttle bus schedule. I choose the Japanese-style room which a balcony since I want to take many photos from my room. It is worth it as the view from the room is perfect. I can stay in the room and watch Mount Fuji all afternoon. It even has an individual bathroom in the room, which is kind of rare. If you stay in the hotel in Winter, don't forget to use the outdoor onsen. It will be freezing to get in and out, but it is worth it as you will see a very clear sky and many stars when using the outdoor onsen. You will never forget it. Moreover, don't forget to go lakeside, which is only a few meters away. You can take perfect photos of the lake, Mount Fuji and the stars. It is impressive. Service is as good as before, which you can imagine. When you are having breakfast and dinner, the staff will talk with you, introducing the dish and telling you much exciting and helpful information. For once, I was discussing さかさふじ with them and really learned a lot. The dish is good. As I stayed for two nights, I think the first night's dinner was better than the second. For breakfast, I don't have too many things to say. Overall, the dish tasted good but not as impressive as in 2017, maybe because I tried some Michelin during these years, which increased my standard. Overall, it is an excellent hotel, and the price is not that high compared to other hotels around Kawaguchiko. Once again, is it worthy.

一切都好，衹可惜這酒店一樓在裝修，很小的標識面對着停車場一邊，有幾個遊客是開車去的？ 很難找到。建議在介紹裏寫清楚，或把門面弄一下

出張で使わせて頂いたので、時間がなかったり取り敢えず泊まれれば良い！という方にはピッタリだと思います。 チェックインに縛りがなく、深夜になっても鍵を受け取れる様になっていて、ある意味干渉されなくて気楽で良いなと思いました！笑 その分過度なサービスは期待しない方が良いと思います。 時間が遅かったりホテルを出るのが早かったりすると、担当の電話は繋がるけど出ない、とかあります。 それも踏まえて自由で気楽です！ お水は受付だと150円、自動販売機だと130円で普通ですが、お部屋に1本サービスとかあるともっと高評価になると思いました。

Pros: 1. The room comfortably accommodated 3 adults, although the bathroom was a bit small even for one person. 2. The overall cleanliness of the hotel was satisfactory. 3. Breakfast met our expectations. 4. The onsen experience was enjoyable overall. 5. The hotel's location is convenient, being close to Lake Kawaguchiko. 6. Free parking area is near the hotel entrance. Cons: 1. We specifically booked a room with a ”mountain view” hoping to see Mount Fuji. Our room was on level 3. Unfortunately, we were disappointed to find that our view only included the tip of the mountain, obstructed by buildings and electric cables. This was quite different from the picturesque view advertised on their website. Considering the high price of the room (SGD$800 per night for 3 persons), this was a huge disappointment. We strongly believe that the hotel should reconsider offering level 3 rooms as 'mountain view' rooms and reserve levels 4 and 5 for this category, as this feels like a misrepresentation. 2. Dinner was a huge letdown. We were served only 2 platters of meat (pork and beef) of average quality and 1 vegetable platter for Shabu Shabu. The selection was extremely limited. Although we were offered a Kaiseki Ryori (multi-course Japanese-style meal) for the next evening, there was an additional charge of over $3000+ yen per person for the upgrade. Despite the extra cost, this option seemed more appealing as we did not want to have the same Shabu Shabu two nights in a row.

Highly recommend this hotel to anyone who loves to enjoy Fuji view and onsen. The complementary entry to next door onsen connected by a walkway is super cool. Can see Mount Fuji from breakfast restaurant at 4th floor and onsen on a clear day. Breakfast is good. Also loved the shower with massage water jets from the sides in hotel room. But the beds and mattress feel sort of aged, maybe need to be changed.

Stayed at this accomodation one night. Room had no power to begin with, and staff had to scramble to fix the issue. Not a good first impression. Room was passable but staff are, quite frankly, terrible - trying to communicate with any of the staff even for simple requests (like trying to arrange a taxi) was like pulling teeth. It was advertised as a tourist hotel, but none of the staff seem to speak English - I understand not everyone does, that’s fine - but at least make an effort to assist or find someone who can - all I got was a shrug and staff staring at me as if I had two heads. Perhaps they need more training, because service is poor. If this was a cheaper place to stay it would be easier to overlook, but with the going rate of a room (not cheap) I expected better. Advertised as tourist Not good, and overall not a happy customer.

My husband and I stayed here for one night at the beginning of October 2020. Check-in time was at 2pm, and the staff members were very efficient and polite, dressed in lovely “yukata”. The room had a nice layout, with two double beds and a television, a separate sitting area with another television and mini-bar area, and a large sofa-bench/bed area by window from which one could view a very large Mt Fuji. There was an indoor bathroom area and a separate shower room that lead to an outdoor hot-bath which was not too hot. I did not even have to add any cold water to it. There was a rooftop hot bath (for women only) and nice larger hot-spring baths on different floors. Other smaller family-baths could be reserved. Note that the towels in the rooms do not have to be taken to these baths since supplies are located there. Pictures may not be taken in any of the baths. The room had guest “yukata” and haori(warm vests) and also another type of top/slacks set which may be worn throughout the hotel. (Note that you might ask in advance about the size ranges of these items). “Tabi” socks were provided for free in our room, and free, packaged small bath towels and amenities were provided for each of us. Two free bottles of water were provided, but items stored in the mini-bar refrigerator need to be paid for upon checkout (as explained by the room attendant upon checking in). There was a nice free selection of tea and coffee in the room, with a nice cup of Japanese tea and a complimentary piece of nutty chocolate upon while being oriented to the room and the layout of the hotel. The level of our room included a free “Taiko” show in the evening (2 shows each night), with ours starting at 8:45pm(the second one). Guests may choose either Japanese or western-style meals. We chose Japanese for both sittings but preferred the quality of the breakast meal, which was very tasty.

Si vous n’êtes pas Japonais et pas motorisé cela risque d’être difficile pour vous. Le bâtiment de l’hôtel, sans charme extérieur (euphémisme) est difficilement atteignable par les transports en commun et cela est impossible le soir. Il existe une navette qui vient vous chercher le jour de votre arrivée et vous dépose à la gare le matin de votre départ ou pendant votre séjour (3 horaires le matin). Pour revenir il y a un créneau d’appel mais pour nous il n’a pas fonctionné. Les chambres sont très bien, grandes et avec une superbe vue sur le mont Fuji. Le personnel est serviable mais ne parle que très peu anglais et communique par google traduction. Cela peut amener a des confusions comme cela c’est passe pour nous. La personne qui nous a reçus s’est montrée particulièrement odieuse, ce qui n’a pas été le cas du reste du personnel fort heureusement. Pas de restaurants alentours la plupart n’ayant pas rouvert après l’épisode covid. Prix trop cher de mon point de vue, 250 euros/nuit pdj inclus, certes en très haute saison mais quand même. Mention spéciale au vieux monsieur qui conduit la navette, il parle anglais et est vraiment très bien.

- Kebersihan agak teruk, terutamanya kerana 1. Pengering rambut di tandas penuh dengan habuk dan tidak boleh digunakan 2. Terdapat juga banyak habuk pada kabinet TV dan panel penghawa dingin. - Persekitaran dalaman: Kecuali untuk kebersihan, semuanya hebat Contohnya, biliknya sangat besar, jauh lebih besar daripada hotel di Tokyo, dan beg pakaian boleh dibuka hahaha. Terdapat kabinet kasut di pintu masuk bilik dan bilik mandi di sebelahnya. Kawasan utama adalah tatami Katil, TV dan meja kopi kecil di atas tatami, yang sangat unik saya dan suami tidak menghidu bau yang pelik. - Persekitaran luar: Pemandangan tasik sangat bagus! Jika anda ingin melihat pemandangan gunung, anda tidak perlu menempah bilik pemandangan gunung, kerana terdapat tingkap besar di tangga untuk mengambil gambar Gunung Fuji🗻 - Perkhidmatan ini sangat baik Adik-adik Taiwan di kaunter penerimaan tetamu membantu mendaftar masuk, memperkenalkan restoran dan kemudahan rekreasi di sekeliling secara terperinci, dan juga memberikan peta yang comel dan praktikal. - Kemudahannya agak lama, tetapi tandas adalah TOTO pintar dan mempunyai semua yang diperlukan. - Terdapat kolam air panas percuma di tingkat pertama Terdapat kolam air panas awam yang berasingan untuk lelaki dan wanita. hebat!

Marriott staff welcomed us at the curb side. Check in was painless and soon we were off to our room. In room hot springs was a pleasant touch. The room was spacious and very comfortable. Even the Japanese pillows were soft and cozy. The food was top notch and catered to every taste. We opted for the dinner package—well worth the money. After dinner we rang for a late night massage…should have rethought that one. Asked for two therapist and got one. She had no clue what a massage was! Seriously!!! She literally poked at me with her finger tips. The pushed my head agains the pillow for ten minutes. Finally was had enough and she was dismissed with her full pay. Noted, she was not affiliated with the hotel, she was merely the lady they called. Please never call her again! Loved the hotel and the view. A must for anyone wanting a quiet getaway.