Hotel berhampiran Armazem do Mercado, Funchal

The hotel is in a perfect location, near the center of Funchal. Rooms are modern, extremely clean and the staff is literally the reason this hotel is so amazing. We had an amazing experience and can totally guarantee it is absolutely worth it. The breakfast is not provided via a buffet, you get a menu, but you are free to order as many things as you wish, no limit. It is a hotel for people that wishes to go around and discover Madeira. If you prefer places to relax, this is not the right place as there is no pool.

Like another reviewer I became jittery the night before we left about the hotel being part of a shopping mall - silly me! We had such a great week staying here that we want to return next year (and we rarely return anywhere because there are so many new places waiting to be visited)! Everything about the hotel suited us perfectly. Lovely hotel, great staff, fantastic choice and quality at breakfast, quiet even though you're in the town and, as for the roof terrace - all whirlpools should be that big and have those wonderful views! Before I sound as though it was perfect I must confess that putting out the lighting on the first night caused a bit of a problem but we eventually worked out what to do, and we did get used to the low levels of lighting in the room and the lifts. Although we enjoyed cocktails by the pool, we didn't eat in the restaurant or drink in the bar but that was only because there are so many bars, restaurants and cafes within easy reach that it would have been a shame to miss out on some fantastic experiences. We were also there during the flower festival, which gave us beautiful sights and became our regular evening walk being so close to the hotel. Oh, and the icing on the cake - one of our favourite shops, Massimo Dutti, is at the entrance to the mall!

My first trip to Madeira and this hotel was such a great choice. close enough to Funchal centre to be within walking distance and quiet enough you didn't feel like you were in a big city. The view was fabulous and sunrise a joy. Surrounded by gardens the morning bird chorus was amazing and a great way to wake up. The Hotel was built in the 70's and is showing a little age but in a charming way. Being an architecture lover I was in hog heaven to view this Oscar Meyermier classic... The rooms are large enough for two, Clean, great shower, tidied everyday and all the staff are very helpful and knowledgeable. A few other reviews have complained about the food but for the price, I found it just right. Already looking forward to my next stay in September.

Alugamos 2 quartos neste hotel por 4 dias. Um bom hotel, mas longe de ser um 4 estrelas. Decoração dos quartos antiga e bem simples, sem charme algum, tipo 2,5 a 3 estrelas no máximo. Mas as camas eram confortáveis. A garagem disponível é bem pequena e se chegar tarde corre o risco de ter que procurar estacionamento na rua. O que se incomodo após um dia de passeios. Café da manhã simples, bom.

The hotel is located in a good area. Close to restaurants, beaches or boardwalk. Breakfast is decent, and the room was clean. A bit old mattress, and the furniture as well. Considering the paid price, I would say the hotel delivers the right services.

Fabulous hotel with views to die for! We stayed in the newly renovated rooms and they were just stunning and again had amazing views. The hotel was super clean, the pool area was lovely. It is out of the centre so you do need to taxi which costs €10-15 or get the bus ( which didn't turn up when we tried so we found taxi better) we didn't mind being out of the centre because the hotel was worth it! The staff were great and the restaurant was beautiful with great food. The only thing I can fault the hotel on is that the water in our room was not replenished. Otherwise it was perfect. I would absolutely stay here again!

Muffe kamer aan achterkant van hotel. Lawaai van straatverkeer en airco winkelcentrum is storend. Kamers aan poolside zijn beter. Slechte ventilatie in badkamer. Ontbijt in buffetvorm is ok. Parking in naastliggende publieke parking is goed. Alleen staat dit nergens beschreven en is voor nieuwe gasten wat zoekwerk.

Our experience of the hotel was enhanced by our meal in the restaurant, which I have reviewed separately. My favourite thing about the room was the enclosed balcony. It was like having a private yoga studio in the sky. (Fellow yogis note, the floor was slippery.) I also enjoyed the spectacular view from the Sauna, which at the time was free because it was not working optimally. (So do ask!) It was good enough for me, but it took over an hour to heat up. The Pool looked too small and shallow to actually swim in, but mostly it was unusable as it was colder than the sea. I don’t know if this was usual. Breakfast was fairly similar to ones we had at other Madeira hotels, but this place had the tastiest selection of fresh bread rolls and very good garlicky mushrooms. The room was clean. We liked the 3-section recycling bin in the room. Others mentioned lack of plugs for phones. Erm... we knew about that but were surprised to find that there were not enough plugs for the room items. The Kettle and TV had to share a wall outlet. They really should consider supplying an extension lead, which could be given out and collected at check-in, just as they (bizarrely) do with the TV remote control. We did start off on a rather bad note. At check in, we were downright ignored. One receptionist was settling a dispute with another guest, but both members of staff deliberately avoided any sort of eye contact with us. I don't normally notice this sort of thing, but it was rude and infuriating and lasted some time. A simple nod would have sufficed. I’ll put this down to a bad day for the first member of staff, who later was helpful. After a long wait for no discernible reason, the other receptionist demanded payment before we had even seen the room, for which we had paid in advance. We've stayed at many places who use multiple booking sites. Sometimes you pay on arrival, sometimes beforehand, and we understand that the hotel needs to know. However, there are ways of asking that don't come across as offensive and like one is trying to get away with something. Not everyone is out to steal the remote control. Make sure you bring proof of payment if you’ve paid in advance, as we had. The hotel is lucky that they have out of this world views.

A well organised hotel in rural Madiera, on the sea shore. It would have helped if we knew just how rural beforehand as the 25euro and 20 min taxi from Funchal turned into 35-40euro and half an hour in practice or an hour on the express bus if you could find it. This hotel definately needs a courtesy bus as almost everything is based in Funchal. The hotel has local trips but they turn out to start in Funchal as well so lots of messing about for an hour or more to get there at start and again to get back. The meals and staff help were excellent, there is a small indoor pool and as with most of Madiera a pebble beach. Means to make tea in the room would have made this an ideal residence. There are two local levadas if its walking you want but take a taxi to the start point if your doing the long one, or you may run out of legs and light! Well worth the effort.