Hotel berhampiran Chafariz da Praca do Municipio, Funchal

The reception is super nice and helpful. Room is too old and the bed is not comfortable. The view is nice but I don’t like the breakfast. The service people at breakfast area is rude, and breads & foods are not 5 star hotel level

Très bon hôtel emplacement top juste à côté du bus direction aéroport et direction centre Bien insonorisé parce qu’on avait vu sur les travaux … et ça va on a très bien dormi malgré cela Seul bémol est le petit déjeuner ou a l’arrivé ils vous imposent de choisir un horaire En cas de changement il faut appeler la veille au soir C’est super chiant ! Surtout quand on a pas un emploi du temps millimétré On a pas respecté tous les jours l’horaire et ça va on ne c’est pas fait recaler :) Réceptionnistes sont top et toujours dispo

This is genuinely one of the best hotel stays I've had. The location itself is wonderful, sitting on a hilltop looking down and across into Madeira. It's beautifully peaceful and you get a sense of calm and quiet. The facilities are great, choice of restaurant, great breakfasts, extensive gardens to walk in as well as events over the week for you to join (or not). The staff are absolutely incredible, genuinely made the experience fantastic and so special.

We booked through Jet2 and I have to admit I hadn't done my homework very good. Our room was a Classic. On arrival found out that this is in the Reception Building. On the ground floor there is Reception, Bar and lounge areas. The bedrooms are located on the 1st floor - there are stairs and a lift. The other rooms with balcony's are located just across the road. On the ground floor and first floor - on the second floor is the pool and breakfast area. Our room was No. 136 which had 3 windows, which open - two windows overlooked the bar - just across the alley and the second window the road. The room is quite spacious - very clean and light from the windows, during the day. If you are a light sleeper, definitely a no. My husband wears hearing aids so once he took them out, he slept like a baby - but the noise goes on until the bars close after midnight. A good sized bed, very comfortable, pillows the same. There was only one chair - although when I asked we were provided with a dining chair. The wardrobe is opposite the door as you enter the room - you need the light on. The bathroom for two older, not so slim people was a bit tricky. The shower is to the left of the door, the sink directly in front and the toilet behind the door. So you have to open the door, lean back against the shower and the sink to squeeze round the door to get to the toilet. There is only one hook in the bathroom and not much shelf space in the room. Breakfast was good, plenty of choices and the staff are really pleasant and helpful. No problem with getting a sun bed in the pool area and the pool is very clean. We had a snack lunch on one occasion - a steak sandwich and it was excellent. The bar in the reception closed around 20.30. Daniel on reception was really helpful. The hotel is situated in a lovely spot, overlooking the harbour. Around the hotel are lots of bars and restaurants to choose from. We tried quite a few and they were all very good, quality and quantity of food. There is a local bus stop and the HOHO bus stops just up the hill from the hotel. Madeira is a beautiful island and is well worth a visit. The people are very welcoming.

Travelled with my husband and adult son, 2 rooms, one week all inclusive and had a fabulous time. We chose this hotel as we wanted a short transfer from the airport, and it didn't disappoint! Even the shuttle transfer only took 10 minutes, 5 minutes by car. We had an early flight, rooms are available from 3pm , but after a quick check in at reception we were invited to have lunch and then call back to see if our rooms were ready... we waited a short time, but by 2pm we had both rooms available... the staff throughout the whole week were friendly and efficient. Rooms: We had a sea view, beds were comfortable (although a bit squeaky due to mattress protectors) , air conditioning worked great, TV channels fine with some films available, wifii good, mini bar (chargeable) we didn't use. A free safe, no kettle in the room (we took our own) but apparently available if you ask. Pool: indoor pool and spa (we didn't use) Outdoor pool cold, but fabulous! Towels available on all inclusive, just ask at the Spa or reception. Transport: We booked the hotel's free shuttle into Funchal which leaves at 10 and comes back at 5.30pm... book early so you don't miss out , it's a mini bus so spaces are limited. Having said that - the buses are frequent and reception were really helpful and provided us with a bus timetable... In the opposite direction Machico is lovely with a manmade sandy beach and some nice bars and bakeries, 12 euros by taxi and about 3 euros on the bus. All Inclusive option/ food: I would say that AI guests were in the minority.. lots of different nationalities (which we loved) Lots of cabin crew staying too, a real variety of guests..... in some ways it felt like a conference hotel, but worth it's 4 stars... we enjoyed the food. One A la Carte meal per 7 days on all inclusive and it was really good! Be sure to book early, although off season, we didn't have a problem. You get a menu and select your choice the day before... excellent! Drinks were of high quality.. one cocktail 'special' per day , plus beer ,wine, local spirits etc... Lunch time we preferred the snack bar... hot dogs, salads ,toasties , fries etc.. all inclusive cake or ice cream including magnums, Cornettos etc! A shout out to all of the bar and restaurant staff, and the reception too! Sandra in the restaurant... always a smile and a chat, made our day! Entertainment: Not a lot going on during the day, which suited us just fine, live entertainment most night's which we enjoyed. Other: We hired a car from reception.. there is a car rental close to the hotel, which might be cheaper, but for ease and peace of mind booked from the hotel... delivered to the underground carpark (7 euros per night to park) and left there afterwards. Area: We really loved Santa Cruz, as we like traditional and quiet.. there isn't a lot there, just a few restaurant's and bars, but it has a lovely atmosphere in spite of the air traffic. We had a visit to the local dentist

I booked this hotel as part of our week long trip in Madeira due to its proximity to the airport. The location was perfect and the hotel was spotless with an amazing hot shower. The small town where the hotel is located has plenty of little cute bars and restuarants too. Big shout out to the guy who was working doing the Karaoke during our stay - he was providing top entertainment in multiple languages and I loved it!

Painted different colours on the outside, this is one long hotel on the inside. We were upgraded to a room with a balcony which was fabulous. Very large room, handy fridge. Huge TV. It’s very relaxing to sit and watch the world go by here. We never even made it to the official roof terrace or other hotel amenities. We did pop out for an easy stroll to see the old bridge. (I wished I’d dressed for the possibility that water might drip while walking through the tunnel to get there). Then more lounging on the balcony, watching the sunset. They had the largest selection of breakfast choices that we saw in Madeira. I especially liked the made-to-order fluffy pancakes, which I had with baked apple from the buffet and squirty Nutella. Mmmm! The cook was also made omelettes on request. Coffee is from an automatic machine but it grinds the beans for each cup. As self service machines go, it was the fanciest we saw on our trip. We noticed many people eating in the touristy joints overlooking the sea. Why pay “saw you coming” prices for questionable quality when you could just stay at this hotel and enjoy the view from the balcony without hassle? We had the best dinner of our stay in the town, at Sol Doce. The underground parking is a sharp angle to get into. The receptionist recommended turning around at the end of the road, and approaching from that direction. I think this is good advice, based on what we saw from the balcony. Cars come around the corner very quickly. Lots of cars turn around in front of the tunnel.

I cannot say enough about what a wonderful time my husband and I had staying here. The staff at the hotel was warm and welcoming and could not do enough to make our stay exceptional. The room we had allowed us both a sea and garden view and I recommend that you book one of those. The view of the sea is breathtaking. We also took advantage of a couple of the classes they offered and made our own bread which we took to our dinner later. Dinner at the restaurant was really good. We ate the a la carte options and enjoyed all three dinners we had there. The service of Shafayet was exceptional and he deserves a mention here. The pizza from the pizza place was also a great choice for a more relaxed bite. Overall this hotel was a beautiful relaxed place to spend a few days.