Hotel berhampiran Jardins do Monte - Sociedade de Investimentos Turísticos do Monte, Lda., Funchal

The reception is super nice and helpful. Room is too old and the bed is not comfortable. The view is nice but I don’t like the breakfast. The service people at breakfast area is rude, and breads & foods are not 5 star hotel level

Simplesmente maravilhoso, um atendimento excelente na recepção, o café da manhã estava muito delicioso, sem contar que no dia de voltarmos, como teríamos um voo super cedo, o hotel deixou um cafezinho antecipado especialmente para quando iríamos sair. Da próxima não terei dúvidas de onde repousar novamente. Parabéns a todos do hotel.

This is a very good hotel and we would stay here again. WET AREA Indoor pool This is a great addition to the hotel and is kept at a perfect temperature with jets. It is semi-indoor so great on overcast days. Never too busy. The highlight of our stay. Outdoor pool Quite cool, but when complimented with the indoor pool, this is fine. It's a bit shallow but I imagine this is just how the hotel is built. Never too busy. Sunbeds More than enough, very comfy and clean. No need to reserve/scramble. Spa Massages available at a good price. Sauna and steam room free of charge, although the hotel doesn't advertise this very well. Snack bar Nice sandwiches, if a little overpriced. Could do with more variety of food. Great selection of drinks/cocktails as reasonable prices. Seems a bit silly that you can't pay by card. BREAKFAST A fantastic variety of tasty food; cooked, continental, cereals and pancakes. Lots of fresh fruit. We had one negative experience with a rude waiter; we were trying to take a banana and some bread each, as we knew we would be missing the breakfast (that we had paid for) the following day, due to an early hike. Before we could explain this, we were berated at length in front of half of the restaurant, even after apologising. This was unnecessarily embarrassing and marred our first day. Granted, we should have double checked the rules beforehand (we have stayed in places where this is allowed, in moderation), but, in our view, there was no need for such a public display. BUFFET We only had this once, but we felt that, for 30 euros, it was a bit underwhelming and drinks should have been included. STAFF Apart from the one exception above, we felt all the staff were a credit to the hotel, and very friendly and helpful. A special shout-out to Caterina and one barman's name whose name we regrettably didn't catch. LOCATION Buses to Funchal just outside. Close to supermarket and restaurants. Nice park and restaurant next door. ROOMS Very clean, spacious and good facilities. A bit dark at times. Good aircon. Free safe for valuables. TIPS - Rent a car with Auto Rent A Car - great service and friendly staff - Luggage room available free of charge - If hiking to Pico Ruivo, you really don't need a guide. The route is clear and is almost always busy. GetToHikes bus transfers are recommended and stop near the hotel.

The hotel is old, but everything looks nice and shabby. A lot of stairs to the sea, but also there is elevator. Normal breakfast, a lot of pastry, but for my tasty could be more fresh vegetables, avocado and etc.. Nice, big rooms with cozy doors lile from movie lord of the ring.

This place is so nice and romantic. The hotel has great views and a lot of amenities. We stayed in room 601, new room, everything was nice and fresh and had one of the best view. The breakfast and dinner was delicious. The staff are very friendly, polite and helpful. Marcelo and Barbara lovely staff. Marcelo has helped us with tips and advices about Madeira. He has wrote a note for us with most of the attraction points. Lovely place to stay!

Très bon hôtel emplacement top juste à côté du bus direction aéroport et direction centre Bien insonorisé parce qu’on avait vu sur les travaux … et ça va on a très bien dormi malgré cela Seul bémol est le petit déjeuner ou a l’arrivé ils vous imposent de choisir un horaire En cas de changement il faut appeler la veille au soir C’est super chiant ! Surtout quand on a pas un emploi du temps millimétré On a pas respecté tous les jours l’horaire et ça va on ne c’est pas fait recaler :) Réceptionnistes sont top et toujours dispo

Our experience of the hotel was enhanced by our meal in the restaurant, which I have reviewed separately. My favourite thing about the room was the enclosed balcony. It was like having a private yoga studio in the sky. (Fellow yogis note, the floor was slippery.) I also enjoyed the spectacular view from the Sauna, which at the time was free because it was not working optimally. (So do ask!) It was good enough for me, but it took over an hour to heat up. The Pool looked too small and shallow to actually swim in, but mostly it was unusable as it was colder than the sea. I don’t know if this was usual. Breakfast was fairly similar to ones we had at other Madeira hotels, but this place had the tastiest selection of fresh bread rolls and very good garlicky mushrooms. The room was clean. We liked the 3-section recycling bin in the room. Others mentioned lack of plugs for phones. Erm... we knew about that but were surprised to find that there were not enough plugs for the room items. The Kettle and TV had to share a wall outlet. They really should consider supplying an extension lead, which could be given out and collected at check-in, just as they (bizarrely) do with the TV remote control. We did start off on a rather bad note. At check in, we were downright ignored. One receptionist was settling a dispute with another guest, but both members of staff deliberately avoided any sort of eye contact with us. I don't normally notice this sort of thing, but it was rude and infuriating and lasted some time. A simple nod would have sufficed. I’ll put this down to a bad day for the first member of staff, who later was helpful. After a long wait for no discernible reason, the other receptionist demanded payment before we had even seen the room, for which we had paid in advance. We've stayed at many places who use multiple booking sites. Sometimes you pay on arrival, sometimes beforehand, and we understand that the hotel needs to know. However, there are ways of asking that don't come across as offensive and like one is trying to get away with something. Not everyone is out to steal the remote control. Make sure you bring proof of payment if you’ve paid in advance, as we had. The hotel is lucky that they have out of this world views.

We booked through Jet2 and I have to admit I hadn't done my homework very good. Our room was a Classic. On arrival found out that this is in the Reception Building. On the ground floor there is Reception, Bar and lounge areas. The bedrooms are located on the 1st floor - there are stairs and a lift. The other rooms with balcony's are located just across the road. On the ground floor and first floor - on the second floor is the pool and breakfast area. Our room was No. 136 which had 3 windows, which open - two windows overlooked the bar - just across the alley and the second window the road. The room is quite spacious - very clean and light from the windows, during the day. If you are a light sleeper, definitely a no. My husband wears hearing aids so once he took them out, he slept like a baby - but the noise goes on until the bars close after midnight. A good sized bed, very comfortable, pillows the same. There was only one chair - although when I asked we were provided with a dining chair. The wardrobe is opposite the door as you enter the room - you need the light on. The bathroom for two older, not so slim people was a bit tricky. The shower is to the left of the door, the sink directly in front and the toilet behind the door. So you have to open the door, lean back against the shower and the sink to squeeze round the door to get to the toilet. There is only one hook in the bathroom and not much shelf space in the room. Breakfast was good, plenty of choices and the staff are really pleasant and helpful. No problem with getting a sun bed in the pool area and the pool is very clean. We had a snack lunch on one occasion - a steak sandwich and it was excellent. The bar in the reception closed around 20.30. Daniel on reception was really helpful. The hotel is situated in a lovely spot, overlooking the harbour. Around the hotel are lots of bars and restaurants to choose from. We tried quite a few and they were all very good, quality and quantity of food. There is a local bus stop and the HOHO bus stops just up the hill from the hotel. Madeira is a beautiful island and is well worth a visit. The people are very welcoming.

The super staff couldn't have been more accommodating, from reception through to housekeeping. The restaurant was elegant and beautifully appointed. The room and en suite were spacious – particularly for one – and the bed so comfortable I found myself barely able to wake up in the mornings. Its quiet setting in lush, tranquil gardens makes for a peaceful, gentle holiday atmosphere, yet with good access to local buses, challenging golf course, hikes and a lively Sunday market.

I booked this hotel as part of our week long trip in Madeira due to its proximity to the airport. The location was perfect and the hotel was spotless with an amazing hot shower. The small town where the hotel is located has plenty of little cute bars and restuarants too. Big shout out to the guy who was working doing the Karaoke during our stay - he was providing top entertainment in multiple languages and I loved it!