Hotel dengan Pengambilan dari hotel di Fyllinge

Unprofessional staff welcoming , once i have reached the hotel 5:30 AM during my first day booking duration , receptionist told me that my reservation has been canceled as I did not show at the reception during the day , despite of that the payment for two days hade been done since around a month , this is totally not accepted as first it is not part of the contract & there is no specific timing for check in else than the starting , in addition it is an hotel and i have the right to enter once i need ( as i might face some issues with flight arrival , tren schedules ) During the check-out date , my room was locked & my card is not valid despite that it was 11:30 AM , i have been left with only an a towel at the sauna till the room service opened my room door Is this a service ???