My stay at Swiss-Belhotel Kuantan was just okay. The location is convenient and the hotel looks nice from the outside, but overall the experience was quite average. The room was acceptable and generally clean, though nothing really stood out. Some facilities felt basic and could use better maintenance. Service was fine, but not particularly memorable. Overall, it’s an okay option for a short stay, but there’s room for improvement.
The location is excellent, directly opposite ECM Mall. However, upon entering the room, I noticed that the refrigerator was switched off, which resulted in an unpleasant odor when it was opened. I recommend ensuring that the refrigerator is thoroughly cleaned and turned on when preparing the room for guests.
The breakfast offered a wide variety of options and was delicious. Overall, I would recommend this hotel to anyone visiting Kuantan.
The Chateau is a family friendly resort, it is also a great place for events like weddings or celebration.
When you arrive to the chateau, it feels as if you were in a fairy tale, castle in the woods. The condition and maintenance of the chateau is awesome, very cozy yet grand at the same time. The staff are very friendly and welcoming to their guests, providing top notch service. There are many different locations to explore and activities to do around the facilities, which make the stay a very eye opening and entertaining one. The room was beautiful, interior design to perfection, very comfy and clean, definitely had a good rest. The food provided at the chateau, one mouth watering meal, it definitely satisfied our taste buds.
Overall the experience at this hotel was fantastic, one that I would recommend to many. I would definitely come back again in the future.
Very old building, old facilities.. but overall still a good stay
1. The escalator was too old, it took at least 1min to get the door opened.. please upgrade a better lift
2. We stayed in Fushcia building, big room, with living room, dining area, a queen size bed, a dressing area, spacious bathroom, a bathtub - cost for RM290/night on a weekend. I feel is worthy. Given shampoo, shower gel, lotion, muji toothbrush and colgate toothpaste, shower cap, vanity kit and sanitary bag. Also, in the cupboard, there is laundry bag and slippers. Only the heater will automatically stop working after sometimes when we shower. Overall worth a 3/5 for me.
3. Talking about the activities, limited. No shows, no fun, no vibes. Suggest to revamp and reopen to attract more local tourists. Current situation is, most locals come for one day trip and foreign tourists only will choose to stay here. Without fun activities, there will not be much reputation built
Nice cozy boutique hotel in Bentong. Clean room and easy check in. Hotel offers no breakfast, but has Oldtown White Coffee shop downstairs and close to restaurants like Family Mart, Bask Bear, A&W.
The room was clean and the location is great. The staff were very friendly and helpful. Breakfast buffet had a lot of variety, though the taste was just average. Overall, it’s a nice place for quality time and you can definitely spend the whole day at the hotel.
Had a 5D4N stay. Nice paranomic view from hotel room balcony. Got shuttle bus service with a RM7 per pax and it's scheduled at every hour, but I didn't take this. Opted for Grab instead, which took ages (once waited for an hour) to get one especially from First World Hotel back to hotel though the distance is about 15-20mins ride only. No drivers wants to take up unless I opted for higher range pricing then I'll be able to get it within 5mins time. Not that convenient but for the sake of the view. Shower water pressure was strong but the drainage was always choked. Pretty brainless to have a drainage near the bed area! First nite had to endure the smelly drainage stench. Bed & pillows comfort level was not bad though. Provision shop located just at level 1. Indoor pool seems not bad.
The best place to stay at cameron highlands....view is solid ...breakfast is nice with a nice view and nice spread of food...clean and comfortable room....sleep really well with nothing to worry about.
Only 1 thing u got to have strong legs and stamina when u walk down the hotel to go to the bazaar or shops...so when u walk down u have to walk up so yah
Rooms there option of using fan or aircon or both if u love cold and toilet is clean...shop around the area is alot so dont have to worries of getting hungry late at night can grab food...
Great stay for families.
I had a wonderful experience at this hotel. The room was very clean and spacious, providing plenty of comfort for my family. The environment was peaceful and family-friendly, making our stay relaxing and enjoyable. I would definitely recommend this hotel to anyone looking for a comfortable and welcoming place to stay.
I’ve stayed here many times over the years, and this trip was the most disappointing. They seems to have cut costs by deleting things from in-room amenities and the worst bit is they smell from the linen; bedsheets, pillows and towels. Even after I requested for replacements, the new ones are equally smelly. And don’t get me started with the gym: no attendant, no towels, smelly carpeting and equipment. Overall, maintenance is poor. Please improve the customer experience or risk losing them.
Great
166 ulasan
9.1/10
Harga bermula
SEK 442
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Parking di Pahang
Terokai Ulasan Tetamu Hotel di Pahang
Lihat semua
8.3/10
Very Good
LLim Wai YeePros:
1. Check in staff very helpful
2. Cash deposit RM200 refunded upon check out
3. There’s a link bridge connecting to Geo Resort Hotel to go out to the eateries area
4. Lots of eateries, convenient shops around this location
5. Rooms are clean
Cons:
1. Balcony sliding door lock not functioning
2. Common toilet shower area floor trap clogged, we have to stand in the dirty water to bath
3. Hair dryer wiring exposed
4. No ceiling fan in 2 bedrooms
5. Not enough towel hook
MmangosellerI stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property.
On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it.
Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic.
Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them.
The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre.
The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere.
For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering.
Truly disappointing and nowhere near what one would expect from a so-called luxury hotel.
PS: At least the view was great.
GGuest UserThe hotel service was generally good, and the room was clean and comfortable. However, the water heater in my room was disappointing. it only stayed hot for a few minutes before turning cold, and I’m not sure why. Breakfast was okay, but the coffee machines were often out of service. Out of two machines, only one was working most of the time, which was inconvenient. There were also sudden loud banging sounds from the upper floor about twice a day, which was quite scary. Room service was fine, but accessing the swimming pool or gym can be a bit challenging if you plan to move between Windmill and Swiss Garden. It’s better to go directly down to the 3rd floor and walk over to Windmill for the facilities. Overall, an okay experience, but there’s room for improvement.
AAnonymous UserRequest away from lift, Nah !!betul2 depan lift, bising!! Cerek dan pengering rambut tak dpt digunakan.. tak berfungsi, mcm shorting bila guna..Harap pihak hotel boleh upgrade hal2 bilik hotel..tuala pun rasa boleh tukar , Dah koyak
Rabak🥹
GGuest UserAlthough the hotel is a bit old, it offers great value for money. The beach is beautiful, the environment is relaxing, and everything is clean and well maintained. I truly enjoyed my stay here and will definitely come back again!”
AaoranOverall, it was a good experience. We also paid a bit extra for a room upgrade, and it was worth it to have a view.
The outdoor games were also good, though it was a pity that some of the play facilities were closed.
The Genting buffet breakfast was also great, with a good variety of choices.
TTan Kiam HeongFirst time checked-in at Skyworld Hotel with my Family & relatives. The staff were very friendly and helpful, the Christmas decorations at the hotel lobby were great and there was a garden at the back of the hotel which was a very good place to relax and photo taking. The weather at this point of time is good, around 19 to 21'C. The only bad experience was that one of our room has urine smell upon check-in. However, kudos to the hotel cleaning staff who were quick to response and settled the issue within the shortest possible time. Will definitely consider this hotel again during the next visit.
GGuest UserThis is our 3rd time booking for this hotel. Unfortunately, we are not so pleased this time. Lift at Tower was not working well during check out time which was very stressful as many people need to use during that time. Only one lift is working out of the 4 lifts. We ended up using the cargo lift.. Housekeeping did not clean our room on day 2.
TTaogehWe had a wonderful stay at Cameron Highland Resort. The service was excellent, and the staff were very friendly and welcoming. Breakfast was a highlight – everything is freshly cooked to order from the menu, so the food came hot and delicious. Truly a delightful experience, and we will definitely visit again!
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