Hi, saya baru lepas check in The Zenith Kuantan, dapat bilik 506. Service kaunter tip top, breakfast A+, kolam nice, parking pn rerbaik BUT bilik banyak berhabuk. Bila tarik langsir banyak habuk berterbangan, sofa pun sama. Management kena alert issue ini. Tq
Bilik pemandangan laut ini membolehkan saya menikmati pemandangan matahari terbit terus dari katil. Suasana keseluruhannya juga sangat bagus. Tempat letak kereta percuma disediakan. Semasa air surut, kami boleh mengutip cengkerang, manakala semasa air pasang, kami boleh memancing. Satu-satunya kekurangan adalah ketiadaan perkhidmatan berbahasa Mandarin, namun berkomunikasi dalam Bahasa Inggeris yang tidak seberapa lancar pun tidak menjadi masalah besar.
Pengalaman percutian yang hebat. Sangat dekat dengan pantai. Bilik itu bersih, kemas dan selesa. Saya benar-benar menyesal tinggal hanya satu hari. (Satu-satunya kelemahan ialah pokok kelapa yang menghalang pemandangan laut saya yang menakjubkan.) 🥹🥹🥹
Wonderful 3D2N Family Stay at Swiss-Grand Hotel, Kuantan
We recently enjoyed a 3D2N family vacation at Swiss‑Grand Hotel Kuantan, and it was truly a memorable and relaxing experience for all of us.
From the moment we arrived, the check-in process was smooth and welcoming. The staff were friendly, professional, and always ready to assist with a warm smile, which made us feel comfortable right away.
The room was spacious, clean, and well-maintained — perfect for a family stay. We especially loved the beautiful sea view and the calming sound of the waves, which created a peaceful atmosphere throughout our trip. Housekeeping services were excellent and consistent during our stay.
One of the highlights was the hotel’s facilities. The swimming pool was a big hit with the kids, while the direct beach access allowed us to enjoy relaxing walks and family bonding time by the sea. The environment was safe and family-friendly.
Breakfast was another pleasant surprise, offering a wide variety of local and international dishes. Everything was fresh and delicious, with plenty of options suitable for both adults and children.
Overall, our stay was comfortable, enjoyable, and stress-free. This hotel is highly recommended for families looking for a relaxing seaside getaway in Kuantan. We would definitely love to return again in the future!
✨ Thank you for making our family trip such a wonderful memory!
Pengalaman keseluruhan saya menginap di hotel ini adalah menyenangkan, dengan kakitangan yang mesra dan lokasi yang selesa. Walau bagaimanapun, pihak pengurusan hotel harus memberi lebih perhatian kepada penyelenggaraan bilik. Semasa daftar masuk, engsel pintu bilik mandi kaca longgar dan hampir tercabut, dan lekapan pancuran mandian juga rosak dan longgar. Namun begitu, kami dapat menukar bilik dengan segera, dan prosesnya lancar. Saya harap isu ini akan ditangani segera untuk memastikan penginapan yang selesa untuk tetamu masa hadapan.
Penginapan adalah menakjubkan! Perkhidmatan yang diperibadikan dan kakitangan yang luar biasa membuatkan kami berasa dialu-alukan. Bilik dan pemandangannya sungguh menakjubkan—100% menakjubkan. Sarapan pagi adalah lazat, walaupun pada RM100+ bagi setiap orang dewasa, ia tidak mempunyai variasi terutamanya untuk pilihan daging. Perkhidmatan makan bagaimanapun adalah sempurna. Satu-satunya kelemahan kecil ialah kakitangan keselamatan di pintu masuk hartanah yang terserempak dengan agak tidak disenangi, berbeza dengan layanan yang mesra.
Kami ingin mengucapkan terima kasih terutamanya kepada Mark atas layanan yang luar biasa! Dia ramah, mesra dan melengkapkan penginapan kami. Chateau 100% sangat disyorkan untuk penginapan singkat dan kami akan kembali tidak lama lagi :)
Bilik bersih.. hotel upgred bilik sy de single twin kpd king siza n dpt bilik besar
Bilik air tu kena bg wangi
Suasana ok.. cuma kedai mkn x byk pilihan
Hotel ok, kaunter yg mesra pelanggan, murah senyuman. kedudukan strategik di tengah bandar. Persekitaran hotel yang baik. Cuma tahap kebersihan toilet perlu ditingkatkan lagi. Lain-lain ok.
Ambil bilik family suite.tapi kelakar kedudukan tvnya.maybe dia besarkan lagi bilik tu so jadi tak center tv nya..cermin utk berdandan hanya ada dalam toilet je.langsir pun tak penuh nak tutup tingkap nasib depan tingkap takde bilik org bole intai.airconditioner berfungsi dgn baik.buffet breakfast tak berapa menyelerakan.pool mandi luas..anak2 suka juga mandi.ada tmpt lepak tepi laut..ok not bad juga.tp malam dengar sayup2 muzik mcm org berparty agaknya kt bar tu.
Nice cozy boutique hotel in Bentong. Clean room and easy check in. Hotel offers no breakfast, but has Oldtown White Coffee shop downstairs and close to restaurants like Family Mart, Bask Bear, A&W.
Sangat Baik
55 ulasan
8.5/10
Harga bermula
RM92
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Parking di Pahang
Terokai Ulasan Tetamu Hotel di Pahang
Lihat semua
8.3/10
Very Good
SSyikin AhmadLocation is good, within walking distance to restaurants and convenient shops. Use the connection bridge at L5.
Very near to GPO and cable car station, about 5 mins drive.
Parking is allocated for 1 car.
The apartment was clean, with basic amenities like 2 door fridge, washing machine, microwave, basic cutleries, bowls and plates. No pots and pans although there is cooking stovetop.
Towels are provided but get prepared to wait longer if u plan during weekends or public holidays. I have to wait for almost 3 hours before I can eventually receive the towels at my rented unit. The aircond is only inside 1 room. No AC at the main hall, only ceiling fans. The hall was converted to a sleeping area with 1 queen+1 single. Soap and shampoo are provided, and the shower comes with a water heater.
Overall I'm ok with our 2 nights stay. The only thing that needs improvement is the check in, it took me almost 1.5 hours due to long queues before i can finally make it to the check in counter. I understand it's due to the weekend/public holiday, but at least the management should prepare some chairs outside knowing that people have to stand long in the queue, and some welcoming drinks would be even better.
MmangosellerI stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property.
On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it.
Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic.
Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them.
The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre.
The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere.
For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering.
Truly disappointing and nowhere near what one would expect from a so-called luxury hotel.
PS: At least the view was great.
AAnonymous UserLocated halfway up Genting, there are plenty of restaurants nearby, making dining very convenient. It's also easy to get to Genting Highlands, about a 15-20 minute drive, and there's free parking available.
GGuest UserWe stayed at the hotel for two days. Unfortunately, the room floor felt sticky, which made it quite uncomfortable.
Housekeeping was responsive — they provided room slippers and extra pillows promptly after I made a request, which I appreciated.
However, the hotel surroundings were quite dark at night, as there were no roadside lights, which may feel unsafe for some guests.
Breakfast was provided but limited to a simple à la carte option. Guests could choose only one item (nasi lemak, lontong, vegetarian meal, or bread). Coffee and orange juice were available as self-service.
Overall, the service was acceptable, but there is room for improvement, particularly in cleanliness and breakfast variety.
WWanee ZulkifliMe and my husband booked this hotel for our staycation before Ramadan start. The price offer affordable with our budget since we went there during school holiday and CNY. We choose superior room which located in front of the pool. The resort are huge/big, a bit classic since the room interior quite oldies. I guess it's true this resort was build on 1987~ somewhere. The resorts well maintain, the staff are welcoming, polite, good PR with guests inquiries. The resort have great access to the beach that you may walk from the room/pool/restaurants. They have 2 pools, the one are surround by the villas/superior room and they have pool theme park (small theme park), require to wear the bands (will provide during check-in), the kids definitely enjoyed playing at the pool so do adults too. The other side of theme park pool, the have pool facing the beach and besids the restaurant, and of course their lifeguard always monitor the guests in pool area. There so many type of rooms you may choose in future. Furthermore, their breakfast menus are satisfied to enjoy, staff that always ready to clean up once guest finished their meal. Overall it's very comfy, nice and beautiful resort to choose for staycation/holiday. Definitely will come again in future.
CcurleyRevisiting Genting Highlands after 15 years, and once again staying at the First World Hotel. Last time I stayed in Tower 1, and this time in Tower 2, but it just doesn't feel as good as it used to! We were in a deluxe room in Tower 2, and there were no toiletries or slippers. There was only one towel/bath towel, and the fan in the room was quite noisy. It's best to avoid rooms on the very end, as there's equipment noise. Other than that, it's alright, just a place to sleep for one night.
AAnonymous UserThe apartment is newly renovated with very high-end furnishings and appliances. It has everything you need, including a refrigerator, TV, washing machine, and kitchenware, all from premium brands.
Check-in is after 3 PM, but you can drop off your luggage if you arrive early. For hot water in the shower, you'll need to turn on the water heater about an hour beforehand.
The location is about a 15-minute walk to the Peak. There's a covered walkway all the way, but it's uphill, so it's not an easy stroll. There's a mall downstairs with restaurants and a supermarket.
If you're taking a Grab, just tell the driver to drop you off at Block C or D of ANTARA.
MM2948MA fantastic, value-for-money option for families, thanks to its prime location and spacious layout.
Perfect Location whereby situated right in the heart of the action. Very close to everything, especially the Outdoor Theme Park.
It is excellent for Families becos the room is very big and spacious.
Great Bathroom Design: The bathroom is a highlight, featuring a practical separate dry and wet layout.
Overall Value for Money: Offers great space and location at a reasonable price for a family.
AAnonymous UserI recently stayed at this hotel for 2 nights and had mixed experiences. On the plus side, the hotel's mountain-top location is unbeatable, with breathtaking views and a 15-20 minute drive to the theme park and Casino. The staff were friendly and helpful, making check-in and check-out a breeze.
However, I had some significant concerns with the hotel's facilities, which felt outdated and in need of maintenance. There is a swimming pool with warm water, but no hot water shower at changing room after you swim. It's not possible to shower there before you back to your hotel room. Cleanliness could also be improved too. The biggest headache was the parking - while it's free for hotel guests, the process of validating and exiting the car park was convoluted and stressful, especially during peak hours. I.e. every time you exit the car park, you need to validate your touch n go card at hotel lobby (tower 2) while car park is at tower 7. You have to take lift to level 3 to walk across skybridge and take lift again to collect your car. Don't forget you only have 20 min to exit the car park after validation. And the parking lots themselves were also cramped and challenging to navigate.
The hotel's layout, with multiple towers and levels, was confusing even for me, and I found myself getting lost daily. I e. Check in at tower 2, you may stay at tower 3, car park is at tower 7, and breakfast is at another tower. If you're comfortable with this, you might enjoy your stay, but I'd recommend exploring other options in Genting Highlands.
UUmmsBeautiful hotel and excellent service. Staff is friendly and helpful. Breakfast was excellent and tasty. Highly recommended. Room is clean and comfortable and cozy.
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