Hotel berhampiran Acaciapark, Gent

Vriendelijke ontvangst. De ligging is heel goed. Kamer voor de prijs die wij betaald hebben nog net oké. (63 euro voor 2) De kamer had een onfrisse geur door de afloop. (Putjesgeur) Geen minibar zoals beschreven. WIFI werkte niet. Ontbijt van 8 tot 10 waarbij om 9 uur spek en eieren en pistolets op waren. Ontbijtruimte was niet proper. Koffiemachine, microgolfoven, tafellaken waar het eten op stond waren vies. Overal stof en vuiligheid. Veel dingen stuk....kasten die uit elkaar hangen, gaten in de muur,bespoten die los staan, sigarettenpeuken die rondslingeren, .... Deur waar alles van was en producten opgeborgen stond stond open, wat was dat? Gewoonweg onverzorgd. Electriciteit uitgevallen rond middernacht. Zijn ze komen oplossen na gebeld te hebben. Een uur later zit de rest van het hotel zonder stroom. Een mooi gebouw maar er zit geen ziel in. Laat je niet verblinden door de foto's. Dit hotel is dringend toe aan renovatie en een grote schoonmaakbeurt.

We have just spent two nights at this hotel and the location is ideal for walking or cycling into the centre of Ghent. The rooms are compact but functional for a short stay, we had the two single beds (rather than a double bed) as you get more space. Breakfast is good with a reasonable choice. Car parking is underground so your car will be safe although it is 14 euros per night. We hired bikes for 10 euros each and cycled all over Ghent, just be careful of the trams and tram lines. The staff at the front desk were very helpful. we would happily stay here again if we visit Ghent again in the future.

The hotel offers spacious rooms with minimalistic design, superb services and friendly staff. The hotel is usually busy, so popular. We indulged in the foods and drinks offered by the nice restaurant and enjoyed a spacious room with all tailored amenities. Any issue can be addressed with their responsive staff!

Een klein minpuntje, jammer dat er in de badkamer geen kastje of een tafeltje is om toiletspullen te plaatsen

Nette schone kamer. Google Cast werkte niet, ook niet na krijgen van wachtwoord internet. Parkeren 19,- is best prijzig. Medewerkers bij inchecken erg vriendelijk. Het ontbijt, tja…chaos! Te veel mensen, te weinig eten omwille van personele problemen. Medewerkers kwamen kennelijk niet opdagen. Manager leek wel of het zijn eerste dag in de Horeca. Er was totaal geen organisatie. Zonde van dit mooie hotel (aan de binnenkant). Gasten waren terecht aan het klagen. Ik zou er gerust nogmaals verblijven, maar ontbijt moet beter evenals een keuken die open is. Het is best bijzonder dat een bar en keuken dicht is omwille van vrije dagen van personeel. TIP: huur zelfstandige in via Young Ones. Als die niet op komen dagen hebben ze een probleem en het zijn mensen die willen.

Apartment we booked reminded me of my staying in Japan… Everything has a place and everything in its place. What’s required for 4 persons to sleep and bath are just machined to fit in and anything extra is available on payment… all are neat and clean. But, what stands out in this hotel is the hospitality of the staff… Almost all Staff are trained and tuned to address the customers in a professional way. Here I found a little extra. Attitude, service with smile. Never get irritated even for the silly queries or so. To name a few, Tessa, Innike, Xxxx, Yyyy were all so responsive and supportive to ensure you’re comfortable. So are the kitchen staff- Thai Lady, Philippines Chef and everyone. They not only serve but ensure that those who are still around at closing time, pick up their wants and Shut down. At the bar counter, forget the name, I asked for coffee and she came middle of her lunch and gave Any place or organization gets its name and pride by the staff on the ground and here they are. Keep it up Team. Some areas that could be improved upon. 1. Trash can be kept outside the rooms and house keeping staff can pick it up instead of guests bringing it down as If they litter all the way, it’d be a big mess. 2. For coffee/ tea making, since no house keeping comes around, there has to be a system where guests can pick up Tea, Coffee, Sugar and milk as required with a sense of ownership 3. Breakfast menu and dinner menu could be subtly changed to set the surprise expectations. 4. In the apartment, instructions to operate the Induction stove could help guests to be self starters. 5. Travel help- There could be stickers or posters showing your current location, how to get to important attractions / Places, Bus / train timings etc., Thank you team. Look forward to coming back.

Top place to stay. Exceptionally clean and organised. Superb value for money and located in the centre of town where there are various restaurants. Pete the owner was very accommodating. Highly recommended and would stay again without hesitation.

Great hotel in a great location, the best way to travel in Belgium is by train, this hotel is a 300 meter walk from the main train station, the road down to the centre of town is lined with nice restaurants and cafes and a very pleasant walk, alternatively there is a Tram right outside the door. We had a small problem with one of our friends and the hotel went out of their way to help us out, they also have a great breakfast room on the 6th floor with views out over the city. The Hotel staff are also very good, making sure you have what you need in your room.

quite far from the train station but close to attractions. a rather old hotel. the door locks are the round shaped ones. the hot water supply of the shower was not quite steady. the room is quite small for europe i think. the plus side is they gave us the room well before the official check in time. we arrived at around 10:30 and they gave us the room right away. there is a free breakfast buffet as well (even my room choice is the most basic one).

A very disappointing stay at Novotel Centrum. Pros - Location. You can't get a better location. Close to everything including lots of eateries at your doorstep. Cons: Customer service - the customer service was the worst I've experienced in a long time. The staff were disinterested and rude. We checked in and I came down to advise that there were no baby beds in the room even though we had requested them well in advance and in all correspondence with the hotel before arriving. I was greeted with 'Hi, are you checking in' by the same person who checked me in no more than five minutes earlier. I would have accepted this but it happened again the next time I approached the reception desk. It was not a busy period for the hotel. I was rudely told off for asking again when I came downstairs to double check a second baby bed was indeed coming as only one had been delivered to the room in the time between first enquiring. I also made another enquiry during our stay and the staff member said they would provide me the answer but never got back to me. Room The room itself was dark and very old. I didn't want to spend any time in there. The rooms haven't been updated for a very long time and due to this the room felt dusty and not very clean. When the baby beds did arrive, one was in good condition and the other was in a terrible state. The material keeping the bed together was ripped in a number of places and the mattress itself was basically split in half due to being folded up so many times. I understand that baby beds are complementary, but this was not acceptable. When the rooms were cleaned, they only did a very surface level clean. Things weren't replaced and not all the rubbish was collected. Amenities We paid for breakfast and there were enough options. The bar had a good selection of Belgium beers on offer. There is a swimming pool outside that looks maintained but there is no safety fence around it so if you're outside in the bar area or in fact anywhere in the entrance area of the hotel you have to watch your children as they may accidentally walk into the pool.