Hotel berhampiran Arbo Nivada Bvba, Gent

My recent four-day stay at the hotel in Gent, Belgium, housed in a charming 19th-century former monastery, was unfortunately marred by several significant issues. Upon arrival, the historic charm of the building was evident and quite captivating. However, the allure quickly dissipated as the stay progressed. Firstly, a standard room lacked en-suite toilets and shower compartments. While this detail is mentioned on the booking site, it is buried in the fine print, a detail easily missed by prospective guests. This is not an amenity gap one would expect from an establishment that charges €135 per night for a standard single-occupation room. Moreover, the hotel failed to provide hot water for two consecutive nights, despite repeated complaints. This fundamental necessity is non-negotiable for any guest, and the hotel’s inability to address the issue promptly was highly disappointing. The lighting situation in several rooms was another major letdown. There were no main lights, leaving rooms dimly lit. When reported, the receptionist unhelpfully and incorrectly stated that the lamps were merely for decoration. This lack of adequate lighting significantly impacted the comfort and usability of the rooms. Adding to the discomfort were the creaking floorboards in the corridors, which disturbed even not-so-light sleepers at midnight. The noise level was unacceptable and further disrupted what was supposed to be a restful stay. While the hotel's historic setting is undeniably beautiful, the experience was marred by these significant issues. For an established hotel, the expectations are high, and basic amenities like hot water, proper lighting, and sound insulation should be a given. Overall, my stay was disappointing, and these issues reflect poorly on the hotel's standards. Future guests should be aware of these potential inconveniences, especially given that some are not adequately disclosed upfront.

酒店位置很好，出門就可以逛街，還挺熱鬧的，逛離景點也近，走路10分鐘。衞生很乾凈，一進門就感覺各方面都乾淨，房間大小適中，就洗手間挺簡單的，也沒有燒水壺，想喝水要去大廳飲水機接，或者自己買。晚上週邊很安靜，住的房間窗外不是對街的，就不會吵鬧，根特整個城市給人的感覺就不是那種吵鬧的，很安逸。早餐簡單但足夠吃。出去玩可以在專門存行李的櫃子裏存行李，根據行李尺寸和存的時間收費，我沒細心選擇，結果給我的小箱子存了一個超大的櫃子。。就還挺心疼錢的。酒店整體很滿意，很適合沒什麼錢的我去根特旅遊時住！

The room was fine. We needed extra bedding and 2 nice staff came immediately and made the extra bed for us. However! We arrived with a reservation confirmation of 2 adults 1 child. Their confirmation had 2 people therefore the room they had was too small. They did have another room for 3 they said we could have but it would be 30 euros extra. At the time we simply agreed and paid as there was a big queue behind us and the amount was small. Buttons seemed like a con to extract more money from us, it wasn't our mistake as we had confirmation for 3 people at the designated price. It's a shame as I really liked Ghent and will certainly return but there are other hotels to choose from.

Excellent hotel in a central location within Gent. Very friendly, helpful staff and good amenities including an outdoor pool, small indoor gym and sauna room which needs to be pre-booked. I felt breakfast was overpriced for what it was, I’d skip and eat out.

Vriendelijke ontvangst. De ligging is heel goed. Kamer voor de prijs die wij betaald hebben nog net oké. (63 euro voor 2) De kamer had een onfrisse geur door de afloop. (Putjesgeur) Geen minibar zoals beschreven. WIFI werkte niet. Ontbijt van 8 tot 10 waarbij om 9 uur spek en eieren en pistolets op waren. Ontbijtruimte was niet proper. Koffiemachine, microgolfoven, tafellaken waar het eten op stond waren vies. Overal stof en vuiligheid. Veel dingen stuk....kasten die uit elkaar hangen, gaten in de muur,bespoten die los staan, sigarettenpeuken die rondslingeren, .... Deur waar alles van was en producten opgeborgen stond stond open, wat was dat? Gewoonweg onverzorgd. Electriciteit uitgevallen rond middernacht. Zijn ze komen oplossen na gebeld te hebben. Een uur later zit de rest van het hotel zonder stroom. Een mooi gebouw maar er zit geen ziel in. Laat je niet verblinden door de foto's. Dit hotel is dringend toe aan renovatie en een grote schoonmaakbeurt.

We chose Getaway because it allows bicycles in the rooms and we were on a cycling holiday around Flanders. You can't check in before 3pm as the property is locked remotely, which was fine, we found a bar to spend some time :) There were three of us staying in a Deluxe Business Studio, we'd thought one of the beds would be on a mezzanine level, it wasn't. Not sure if we messed up or the photo was a little confusing. It's an old building and windows are set quite high in the room. There was a small kitchenette that we didn't use. Location is great but we felt it was a little over priced. No real complaints though. Lobby is very handsome.

Location quite far from the center , it’s about 25 mins to center by walk , it’s quiet area and no much restaurant or shops near by , we need to walk to center for some meals, room is clean and all staff are nice.

Top place to stay. Exceptionally clean and organised. Superb value for money and located in the centre of town where there are various restaurants. Pete the owner was very accommodating. Highly recommended and would stay again without hesitation.